2021 Epidemic Travel Refund Regulations

2021 Epidemic Travel Refund Regulations:

1. Due to the epidemic, if the train for which you have purchased a ticket is suspended or unsuitable for travel due to the epidemic in the place of origin, you need to If you go through the refund procedure, no handling fee will be charged when refunding;

2. It is not caused by the epidemic. Although it is during the epidemic, it is not because of the epidemic but because of personal reasons that require a refund. The refund time will be Calculate the refund handling fee.

Because of the epidemic, refunds are free of charge. Not long ago, due to the epidemic, the railway department issued a notice that passengers who purchased valid tickets for trains before 24:00 on August 3 through various channels such as stations and the 12306 website will not be charged any refund fees when refunding the tickets, and have already The purchased railway accident insurance is also processed together.

If you change your station or check in to another train for more than 8 days between 48 hours and 8 days before departure, and you refund the ticket 8 days before departure, you will be charged 5% of the ticket price. The face value of the ticket is used as the refund handling fee. If the train has already left, you cannot apply for a refund, and at most you can only apply for a change, but only if there are remaining tickets for the changed train.

Comply with epidemic prevention and control regulations. Choose travel carefully, avoid traveling to high-risk areas, consciously accept the relevant investigation, inspection, isolation observation and other prevention and control measures taken by local medical institutions, and truthfully report your illness, travel history, close contacts and other relevant information.

Arrange your itinerary reasonably. Understand in advance the latest epidemic prevention and control policies at the place of departure and destination, inquire about the opening of tourist attractions and ticket reservation measures, reasonably plan travel routes and time, pay close attention to the epidemic prevention and control situation at the destination and along the way, and adjust the itinerary in a timely manner.

Take personal protection. Wear a mask, reduce gatherings, and consciously keep a distance from other tourists when taking transportation or visiting scenic spots. If symptoms such as colds and fevers occur, you should stop visiting and seek medical treatment in time.

Article 67 of the "Tourism Law of the People's Republic of China" If the travel itinerary is affected due to force majeure or events that cannot be avoided even after the travel agency and its assistants have exercised reasonable care, the following circumstances shall apply: Processing:

(1) If the contract cannot continue to be performed, both the travel agency and the tourist can terminate the contract. If the contract cannot be fully performed, the travel agency may change the contract within a reasonable range after explaining it to the tourist; if the tourist does not agree to the change, it may terminate the contract.

(2) If the contract is terminated, the tour organizer shall return the balance to the tourist after deducting the non-refundable fees paid to the local tour operator or fulfillment assistant; if the contract is changed, the amount increased accordingly The cost will be borne by the tourist, and the reduced cost will be refunded to the tourist.

(3) If the personal or property safety of tourists is endangered, the travel agency shall take corresponding safety measures, and the expenses incurred shall be shared between the travel agency and the tourists.

(4) If tourists are stranded, the travel agency shall take corresponding resettlement measures. Therefore, the increased food and accommodation expenses will be borne by the tourists; the increased return expenses will be shared by the travel agency and tourists.