Summary of tour guide work

Summary is a written material that comprehensively and systematically reviews and analyzes the study, work or completion of a period, which can effectively exercise our language organization ability. It is better to act immediately and write a summary. How is the summary generally written? The following is a summary of my tour guide work. Welcome to reading. I hope you will like it.

Summary of Tour Guide Work 1 Training Purpose: To understand the tour route of Maoming Forest Park and enhance the professional practice ability.

Training content: field trip.

Training summary: In order to cultivate the practical ability of students majoring in tourism management in our school, Professor Guo led the students majoring in tourism management to Maoming Forest Park for a one-day tour guide training experience on May 22nd, 20 10.

At 7 o'clock in the morning, we set out from the hospital, guided the teacher in the car, said some precautions and introduced the driver. On the way, in order to enliven the atmosphere and arouse the enthusiasm of students, teachers and students engaged in some small activities, including singing and telling jokes, which made the atmosphere at the scene once high. The scenery along the way also overwhelmed us, with endless fields and a glimpse of the vast and moving sea. The scenery along the way alone has made us feel beautiful. As our full escort, I learned how to do what teachers should do after receiving us. No matter how many people are counted or how I introduce myself, I remember every link of the tour guide and the active atmosphere along the way clearly.

Maoming Forest Park is located in the suburb of Maoming. At about ten o'clock, we arrived at our destination. After getting off the bus, the local escort gave us a welcome speech and then led us into the scenic spot. According to local escorts, Maoming Forest Park is divided into six major areas, namely, the Road of the Brave, the Zoo, the Maoming Science Museum in Guangdong, the Bamboo Garden, the Barbecue Field and the Yacht Club. What impressed me most was coming to the bamboo garden. We saw desert botanical garden, papaya garden, camellia azalea and so on. We were deeply attracted by the wonderful introduction of the host. I knew at that time that it was also a melon and fruit. The key is to see how the tour guide makes it vivid, so as to highlight its strangeness and attract tourists. So there are many skills to explain the tour guide's words. At the same time, we should explain the representative landscape in detail and sometimes interact with us. At the same time, I also found that I paid great attention to the tone and rhythm of the language when I went to find a local partner to explain it to us. At present, I have learned a lot of skills involved in tour guide explanation.

Along the way, I also found that our full-time escort, that is, our instructor, has been closely behind our team. I realized that as a complete competition, we should always follow at the end to maintain team order.

At noon, we go to the restaurant in the park for dinner. The dining conditions are good and the food is delicious. Although the whole journey is accompanied by a teacher, the teacher is responsible for doing what the tour guide should do. During the course of serving, we visited the dining situation and asked if our meal was in line with our taste. The tour guide practice we learned once again happened in practice, and I believe everyone has benefited a lot.

In the afternoon, it is free time. We are all familiar with the tourist routes in the park. Some students took pictures, others took out pens and took notes. I found that the park planning is very clear, and the theme of each part is very prominent. It is worthy of being a national popular science education base and a demonstration base of forest eco-tourism in Guangdong Province.

The sun has set, so it's time to go back. When I got on the return bus, all I could think of was beautiful scenery and fun. This training, we really learned how to use professional knowledge, and also increased our knowledge and enhanced our professional practice ability.

Summary of tour guide work 2 Time flies, and it's the end of the year. As a tour guide, it seems that I haven't been able to relive the taste of this year and adapt to the changes of this season. But you, time waits for no one, the old Sun Man moon will end in 2020. I worked as a tour guide for another year. I like this job. No matter the ups and downs, there is always a word "hi". Now I work for this year.

First, take pride in being a tour guide and enjoy your work.

According to the arrangement of the travel agency, as a tour guide, taking the tour group is my primary task. This year, I can't remember the tour groups I took, but I feel very busy and happy. ...

Second, study theory and knowledge.

In the past year, I have been strict with myself. As a professional tour guide in China, I always keep in mind that I love the motherland, love the people and love the excellent culture of the motherland for thousands of years, earnestly study various political and economic policies, learn the main theories to arm my mind in the new historical period, keep up with the situation ideologically, and strive to become a tour guide with excellent moral quality, noble professional sentiments, law-abiding and conscientious. Classify and manage the classic materials and books about scenery and human feelings, and work hard, read hard and read hard, so as to enrich your knowledge and increase your knowledge.

Third, learn skills and practice more.

Tour guide work is a knowledge-intensive and highly intelligent service work. In addition to extensive knowledge, tour guides also need superb skills, such as explanation ability, organization ability, analysis ability and problem-solving ability. And gradually sum up in the practice of telling, and constantly improve their business skills and service level.

Fourth, the method of group selection

1 Grasp the rhythm of tourism, and in the implementation of the tourism plan, we should "relax, combine work with rest, combine haste with slowness, and enough is enough". In short, the tour guide is the "director" of tourism activities. According to different teams and actual situations, it is a successful tour guide activity to arrange and organize tourism activities so that tourists can have fun and enjoy themselves.

Handle several relationships well, namely, the relationship between strength and weakness, the relationship between the majority and the minority, and the relationship between work and rest. Dealing with these relationships in the group can bring out a harmonious and happy tourism team and successfully complete a tourism activity.

Communicate more, make more friends, communicate and understand, and make friends through mutual respect. Tour guides should not compete with tourists. Satisfy temporary vanity, don't maintain a harmonious atmosphere, and establish a "gentleman" friend relationship.

The above is a summary of my experience in the practice of tour guide service, so as to further improve and perfect it in the future work. In the future, we should continue to learn tourism knowledge, improve business skills, improve the service level for tourists, and make our own contribution to the development of tourism.

Summary of tour guide work 3 I am xxx, a member of the tour guide department. On August 8 this year, I walked out of the school gate of xx, became a social person, and gloriously became a member of xx. I am very happy, not only because of my yearning for the profession of tour guide, but also because I can take root in xx and gain happy pride. Counting the work for more than five months, every picture I have exchanged with leaders, colleagues and guests has made me deeply feel the warmth of the xx family, and also made a breakthrough in my work and personal growth in the process of continuous practice. These achievements can not be separated from the care of leaders and the help of colleagues. Details are collected in the report card. Allow me to introduce them one by one:

First, be good at adapting to the environment and be a qualified professional.

Looking back on 2020, it is an extraordinary year, and it is also a year full of hopes and challenges. On June 6 16 this year, xx tourist area was officially awarded the title of "national 5A-level tourist scenic spot", and on October 22/kloc-0, xx tourist center was officially put into operation. As the first generation tour guide of xx, I have more responsibility and obligation to dedicate my youth to "fully entering the xx era" and welcome "a better tomorrow of xx".

Come to xx, come to the tour guide department. I will adhere to the principle of "love a job", strive to adapt to the new environment and new changes, resolutely obey the leadership arrangement, establish friendship with colleagues, learn the knowledge of scenic spots through field visits, and constantly explore how to improve the service level during practical visits. Here, as a post-90s generation, I am welcoming guests from all directions and serving the local tourism industry with a brand-new look and humble attitude.

Second, dare to meet the challenge and strive to be a government tour guide.

Since I worked in X month, I have taken a group tour for 2 1 time (2 full-time tour guides and 9 local tour guides1time) for 24 working days. Among them, there are 3 xx reception groups and 6 travel agency bosses stepping on the line. The warm introduction and thoughtful service left a deep impression on the tourists.

Three, the courage to take responsibility, cooperate with the team leader.

In X years, I participated in the competition organized by the scenic spot company. Although I lost the election as expected, the affirmation of the leaders made me more motivated and motivated. I cooperate with the department leaders and try my best to share the work of the department. Then, I was in charge of the service desk of xx network, actively contacted and worked hard, which was highly praised by the leaders of both sides. In June 5438+this year 10, xxx was officially put into operation in our visitor center. As a representative of the Youth League Committee in xx District, I have the honor to be a young volunteer here, responsible for up-and-down communication, internal and external communication and daily work. Charity sale, tourism consultation and scenic spot publicity have all achieved certain results. June 5438+February this year, xxx was awarded the title of "Excellent Volunteer Organization" by the Communist Youth League Committee, and I was also awarded the title of "Star of Eco-environmental Volunteers in xx District", and was also recommended by the Communist Youth League Committee as the honorary candidate of "Excellent Young Volunteers in xx City".

Fourth, I am willing to participate in activities to improve my overall quality.

I am happy to take part in various activities and competitions. I think it can not only enrich my experience, but also improve my personal quality. Since my work, I have participated in volunteer training in the district, DIY lecturer training in the group and diligent and honest painting and calligraphy exhibition in the group, which has broadened my horizons and cultivated my sentiment. At the same time, he actively participated in all kinds of competitions organized by the company, such as the tour guide contest of the scenic spot company and the host contest of the scenic spot company, and all won the "first place" good results. I won the "Gold Award" in the just-concluded xx Interpretation Competition, which won the honor for the company.

Five, diligent study and thinking, and constantly lay a solid foundation.

I am curious, because this is not only a personal need, but also a business need. A free tour guide is by no means a good tour guide, and a tour guide who doesn't like learning can't be better. Therefore, I use my spare time to read books to solve puzzles, study flexibly, make field trips, learn modestly, improve my literacy and knowledge reserve, provide cultural explanations for tourists, and cook cultural dinners.

Of course, learning is endless, and so is service. A few days ago, I officially signed a contract with my company. I am very happy and moved. But at the same time of calm, there are also various reflections. Reflecting on whether your explanation is adapted to local conditions varies from person to person. What is the gap with excellent tour guides? Reflect on what needs to be improved in your service? Can we please all the guests next year? Indeed, individuals need to improve too much, whether it is knowledge reserve, personal accomplishment or service skills. I am willing to work hard, never slack off, never waver, develop together with xx***, and create new achievements!

Summary of tour guide work 4 training purpose: to understand professional knowledge and apply what you have learned. In order to combine the theory and practice in the book and strengthen it better.

Training content: simulate yourself as a tour guide for a four-day tour, and arrange food, clothing, housing, transportation, shopping, entertainment and other schedule activities for tourists.

Training summary:

The long-awaited simulated tour guide training week has finally begun. The training requires our class to be divided into five groups, and the destination of the tour group should be chosen according to our native place. Our group received a unit group from Sichuan, and the itinerary was a four-day tour of Zhanjiang.

Before the training began, we made the design of Zhanjiang tourist routes, arranged hotels and shopping spots reasonably, and prepared to write tourist guides for scenic spots. I hope we can do better in the training of simulated tour guides.

On the first day, classmate A was in charge. Before receiving the tour group, classmate A carefully reads and is familiar with the reception plan and implements the reception matters. Before joining the tour group, I brought a tour guide card, a tour guide flag and other items. At eight o'clock, I met the queue at the airport, counted the number of people, got on the bus and went to the hotel to put my luggage. In the car, classmate A gave a welcome speech to the tourists, and briefly introduced the local customs of Zhanjiang and the situation of staying in the hotel. Everything went well until I checked into the hotel and finished my first day's work step by step.

The next day, a student named B was in charge. The scenic spots visited by the tour group include South Asian Tropical Botanical Garden and Huguangyan. Due to the defects in language expression, classmate B tried his best to complete the explanation task.

On the third day, student C is in charge. Based on his in-depth understanding of Baozhai Village, the first village in Zhanjiang, he used wonderful language to make the scenic spots feel at home. I believe the judges are still very satisfied.

On the fourth day, I was in charge, involving the introduction of shopping spots, the promotion of featured products and the farewell speech. In order to leave a deep impression on the last day of tourists, I must do better on this day and treat the guests politely and sincerely. I briefly introduced the general situation of this shopping spot, in order to reassure tourists to buy quality-guaranteed handwritten books here, and at the same time make them feel that tour guides can always safeguard the interests of tourists. I also introduced three representative specialties for tourists, and this key promotion link is very important. It allows tourists to choose better products when buying. Because there are free activities to enter the shopping spot, I must tell the tourists to remember the time and place of the assembly, the license plate number and so on. In case tourists get lost. Finally, farewell speech. The trip ended with my good wishes to the tourists.

Through the on-site simulated tour guide training, the theoretical knowledge of the book "Tour Guide Practice" is applied. I not only had fun in the simulation, but also learned a lot of practical exercises.

The work to be done in all aspects of homework. So I have strengthened my confidence in being an excellent tour guide.

Summary of tour guide work 5 It's almost the New Year, and I have been a tour guide for more than 2 years. I have a lot of bitterness in it, and sometimes I want to give up my job as a tour guide, but people can't run away when they encounter difficulties. I must learn to challenge difficulties.

In the second year, I took an X group in xx. Due to inadequate preparation and some subjective and objective reasons, I am really depressed about this tour. However, I also learned how to deal with problems and keep calm in the face of problems. The following is a summary of my trip:

1: be familiar with the route: you must be fully prepared before you travel, learn the route by heart, and ask more old tour guides, but you should not trust other people's suggestions. You must be sure and have a foundation to be foolproof.

2. Service work should be enthusiastic and meticulous. Especially in the peak season, visitors must be reminded of the precautions to prevent problems before they happen. Sometimes, a word can bring unexpected effects, such as travel safety, punctuality and so on. , mainly to prevent tourists from having emotional dissatisfaction when there are problems. It will be much better if the tour guide has a preparation in advance.

3. Pay attention to coordination, arrange tourists well, and deal with the relationship between guests, drivers, local travel agencies and scenic spots.

4. Tour guides should be changed frequently, and you can't be confused first if something goes wrong. Although the tour guide is not omnipotent, your title determines that you must keep calm in front of the guests, deal with problems promptly and decisively, and learn to improvise and handle accidents properly.

Books are rarely used, and tour guides must know a wide range of knowledge, so they should keep learning and recharge their batteries. Every time you bring a group back, you should sum up lessons and accumulate experience in time.

6. Maintain the reputation of travel agencies and protect the rights and interests of tourists. When you think about the interests of the guests, when the guests disagree or encounter unexpected problems, the guests will respect and understand your arrangements with the travel agency.

7. Finally, solve the problems left by the guests in time. The tour guide itself is a service industry, not only to meet the needs of the guests, but also different people have different psychology. Your decision may not be in line with the public, but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to solve different problems, and don't leave them to the end.

Time has passed, and my heart is still lingering. I am willing to treat every experience, big or small, as the first time! "There is still a long way to go, Xiu Yuan Xi". Maybe we can look back at the footprints left. Young, I want to keep telling myself that "the revolution has not yet succeeded, and comrades still need to work hard"! Experienced difficulties, but the experience is still there. It is inevitable to meet more than three people when taking a tour (more people and more cars, more pressure). As a tour guide, you must be three-hearted (more careful, more careful and more sincere).

Be careful: tourist attractions have a mixed environment. As a tour guide, you should pay more attention to all directions, try to keep the guests within your own field of vision, and remind them to return to the team at any time.

Patience: before traveling, we must repeatedly emphasize the travel route and the time and place of team gathering to prevent guests from returning to the team quickly once they get lost. When you first arrive at a place, everyone will be full of freshness and will keep "walking alone". At this time, the tour guide should patiently and quickly persuade the guests to return to the team.

Sincerity: unexpected things will happen anytime and anywhere when traveling. Tour guides should solve them with 100% sincerity, and things will eventually be solved.

I pay, I work hard! Always believe that "no pains, no gains".