Limitation period for travel agency complaints

1. Time Limitation of Tourism Complaints 1. Understanding the regulations on the time limit for tourism complaints will help complainants file complaints in a timely manner and protect their legitimate rights and interests; it will also help the accepting agencies to accept and handle complaints in a timely manner. The "Interim Regulations on Tourism Complaints" promulgated and implemented by the National Tourism Administration stipulates the following statutes of limitations: (1) Complaint statute of limitations: The statute of limitations for complaints to the tourism complaint management authority to protect legitimate rights and interests is valid for 60 days, and the statute of limitations for complaints begins when the complainant knows or should When it becomes known that the rights have been infringed, and if there are special circumstances, the tourism complaint management agency may extend the validity period of the complaint. (2) Time limit for acceptance: After receiving a complaint letter or oral complaint, the complaint management agency shall make a decision within 7 days on whether to accept the complaint or not. If the complaint is not accepted, the reasons shall be stated. (3) Time limit for responding to a complaint: After the complaint management agency makes a decision to accept the complaint, it shall promptly notify the person complained against. The respondent shall make a written reply within 30 days from the date of receipt of the notice. 2. Complaint methods: In 2011, many complaint platforms focusing on tourism complaints appeared on the Internet, usually products developed by online media, such as the Tourism 3·15 Complaint Platform, etc. Such platforms often help tourists through media exposure. The more influential the media is when it comes to rights protection, the more powerful it is in resolving complaints.

2. Limitation of Tourism Litigation The statute of limitations for filing lawsuits in the People’s Court. According to the "General Principles of the People's Republic of China and Civil Law", the statute of limitations for petitioning the People's Court for protection of civil rights is two years. If you require compensation for physical injuries, the statute of limitations is one year. 1. General statute of limitations: refers to the statute of limitations that is generally applicable in general circumstances. This type of statute of limitations is not stipulated for a particular situation, but is universally applicable. For example, Article 135 of my country's "General Principles of Civil Law" stipulates: "The statute of limitations for requesting protection of civil rights from the People's Court is two years, unless otherwise provided by law." This shows that the general statute of limitations for civil litigation in my country is two years. 2. Special statute of limitations: Special statute of limitations is superior to ordinary statute of limitations. That is to say, wherever there is a special statute of limitations, the special statute of limitations shall apply. Article 141 of my country’s General Principles of Civil Law stipulates: “Where the law otherwise stipulates the statute of limitations, , in accordance with legal provisions.” The above is the relevant travel complaint and travel litigation information compiled for everyone. To sum up, travelers who want to file a complaint against an infringer must do so within 60 days of the infringement, and those who apply for litigation have two years, which means that the validity period of travel litigation will be significantly longer than that of complaints. If you have any other questions, please feel free to consult online. Warm reminder: The Civil Code will be officially implemented on January 1, 2021. The Marriage Law, Inheritance Law, General Principles of Civil Law, Adoption Law, Guarantee Law, Contract Law, Property Law, Tort Liability Law, etc. The General Provisions of the Civil Law shall be repealed at the same time.

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