National Tour Guide Qualification Examination Tourism Professional Ethics Simulation Question

1 determines the socialist nature of spiritual civilization and is the central link of spiritual civilization construction.

2. Marxist outlook on life holds that the core of Marxist values is.

Social morality is the most important criterion that all social members abide by in social life.

4. The basic content of socialist family virtue is to advocate and adhere to equality between men and women, harmony between husband and wife, and advocate.

5, emphasize neither humble nor humble, one is against, and the other is against.

6. Marxism overcame the defects of the old world outlook and established a new scientific concept of harmony.

7. The politeness principle in interpersonal communication is.

8. Create a social atmosphere conducive to the moral construction of citizens, and sports activities have special penetration and influence.

9. Language, language and language constitute the three elements of tour guide service.

10, professional ethics education is a highly purposeful work, and we should pay attention to actual results.

Second, multiple-choice questions:

1 is a code of conduct for people to show mutual respect and friendship in their daily communication.

A courtesy b courtesy c etiquette d etiquette

2. Citizen's moral construction is a complex social system engineering, which depends on education, policies and rules.

A constitution b law c criminal law d administrative law

3. The basic norms of civic moral construction are unity and friendship, diligence and self-improvement, and willingness to contribute.

Patriotic and enterprise-loving, courteous, honest and trustworthy; Dedication, honesty and trustworthiness.

C patriotic and law-abiding, humble and honest; Law-abiding, honest and trustworthy.

4. The moral realm of both public and private belongs to the moral system.

A bourgeois b socialism c collectivism d capitalism.

5. According to the relevant regulations of Hubei Provincial Tourism Bureau, the annual daily training time of travel agencies for tour guides is not less than 7 days, of which the professional ethics education time is not less than 7 days.

a 1 b 2 c 3 d 4

6, the core component of moral psychology is

A moral understanding b moral emotion c moral will d moral behavior

7、? Those who steal fish will be punished, those who steal the country, etc? The thoughts that reflect the exploiting classes are often contradictory and conflicting.

A justice and injustice b good and evil c honor and shame d happiness and misfortune.

8, does not violate the guide code of conduct is A. ..

A change the reception plan under special circumstances. B talk to the passengers about the internal affairs of the travel agency.

C carry internal documents with you. D Buy personal belongings of tourists.

9. Tour guides are not allowed to engage in tour guide activities.

A helps to solve the contradictions among passengers. B The drinking amount should not exceed 0/3 of the usual amount of 65,438+.

C arrive at the post before the guests. Allow and encourage guests to interrupt when explaining.

10, the highest embodiment of moral self-discipline is

Sense of justice b sense of responsibility c sense of conscience d sense of honor

1 1, the core of the outlook on life is

A life purpose b life attitude c life value d life meaning

12 is a set of rules, regulations and codes of conduct formulated by an organization in order to safeguard the collective interests and ensure the normal work, which every organization member must abide by.

A administrative regulations b law c department regulations d discipline

13, items that do not meet the requirements of the guide gfd.

A neat b dignified c gorgeous d steady.

14, the following behavior is correct.

Eating in front of guests during non-meal time.

C imitates the behavior of the guests, and D laughs with the guests.

15 is an objective sign to measure a person's moral quality and moral level.

A moral will b moral emotion c moral belief d moral behavior

16, said Qian, the tour guide of A Travel Agency, to the guests of B Travel Agency? Your tour fee is too high, and B Travel Agency cheated you? As a result, the group guests of Travel Agency B were so hooked that they even offered to quit the group. The behavior of money violates the professional ethics.

A equality, neither supercilious nor supercilious; B warm and friendly, guests first.

C love their jobs, be loyal to their duties, D unite and serve, and take care of the overall situation.

17. A travel agency accompanied Sun to Yellow Crane Tower three times in one day. Because of fatigue, when he went to the Yellow Crane Tower for the last time, he only explained it downstairs and did not accompany the guests to the building. Sun's behavior does not conform to this professional ethics.

A equality, neither supercilious nor supercilious; B warm and friendly, guests first.

C love their jobs, be loyal to their duties, D unite and serve, and take care of the overall situation.

18, a tour guide of a scenic spot saw a group of guests coming and asked them politely if they needed a tour guide to explain. When they saw that the other party didn't want to hire themselves, they called the guests Afghan refugees, which was a serious violation of the tour guide's behavior.

Professional ethics.

A warm and friendly, guests first B honest and kind, fair and trustworthy.

C patriotism, dedication, and love for the enterprise, D unity service, the tail from wagging the dog.

19, the most basic requirement of credibility is.

A, observation time b, price according to quality c, price clearly marked d, and reasonable charge.

20. The core of treating each other as equals is neither supercilious nor supercilious.

A equality b guests first c quality service d warm and friendly.

Third, multiple choice questions

1, China ancient Confucian thought of ruling by virtue and new socialism? Takuji? The difference is.

New model? Takuji? Regard the rule of virtue and the rule of law as equally important strategies for governing the country

B new type? Takuji? With socialism and socialist morality as the main content.

C new type? Takuji? It is believed that punishment is a temporary solution to a certain extent, and moral construction is the root cause.

D new type? Takuji? It is believed that the rule of law depends on heteronomy and morality depends on self-discipline.

2, improve the moral quality of citizens, education is the foundation, should be closely combined, cooperate with each other and promote each other.

A family education b social education c school education d unit education

3. The emotional accomplishment of tour guides includes.

A, establish patriotism; b, establish collectivism.

Establish the idea of serving the people wholeheartedly and love their work.

4, the fundamental task of spiritual civilization construction is.

Arm the whole Party with Deng Xiaoping Theory and educate the people.

B culture? Four? citizen

Improve the ideological and moral quality and educational, scientific and cultural quality of the Chinese nation.

Build China into a prosperous, strong, democratic and civilized socialist modern country.

5. It is an extensive work to strengthen socialist ideological and moral construction, standardize people's behavior and adjust social relations with correct concepts, and constantly improve the ideological and moral quality and civilization of the whole nation.

A mass b sociality c foundation d advancement

6. The following items belong to tourism services? Six nurses? The content of.

A takes care of the first group of guests, B takes care of high-consumption guests, C takes care of minority guests and D takes care of city guests.

7. The physical and mental health of tour guides includes.

A healthy body, b psychological balance, c calm mind, d healthy mind.

8. The principles of tour guide service are as follows.

A customer first principle b quality service principle

Principles of protecting the legitimate rights and interests of tourists and collectivism

9, the guiding ideology of citizen moral construction is.

A Marxism-Leninism B Mao Zedong Thought C Deng Xiaoping Theory D? Theory of Three Represents theory? The main idea of

10, the characteristics of China tourism professional ethics are.

A is advanced, B is noble, C is highly conscious, and D is multi-level and widely adaptable.

1 1, the values are.

Class A, B Volkswagen, C Sociality and Historical D Stability

12, in the current social environment of our country, the party member value standard produced by * * * is.

Is it a socialist country that is conducive to enhancing comprehensive national strength?

Is it conducive to the development of socialist productive forces?

C is it conducive to improving people's living standards?

D is conducive to social stability?

13, personalized services include.

Answer? Home service? B extension service c smile service d emotion service

14、? Obey? Includes the following meanings.

A obeys the cause of * * *, and B obeys the interests of the broad masses of the people.

C organically combines individual interests with collective interests, and D voluntarily obeys them.

15, tour guides should have the following abilities.

Ability to implement and publicize policies, and ability to organize and coordinate.

C is good at communication, and D is able to analyze and solve problems independently.

16, when dealing with emergencies and tourists' picky complaints, tour guides should.

A is reasonable, B is reasonable, C is legal, D is calm.

17, the tour guide is diligent and hands-on.

A diligent brain, B diligent mouth, C diligent legs and D diligent eyes.

18, the moral quality that a tour guide should have.

A is loyal and honest, b is warm and honest, c is selfless and d is humble.

19, the methods of moral education are:

A method of stimulating emotions by means of rational methods B.

C method of sharpening will D method of behavior demonstration

20, the principle of citizen moral construction; ( )

The combination of inheriting fine traditions and carrying forward the spirit of the times; Respect for the legitimate rights and interests of individuals and social responsibility; Pay attention to the combination of efficiency and maintaining social equity; Combine advanced requirements with extensive requirements.

Q&A: 1. What are the basic requirements of tourism professional ethics?

2. According to the spirit of relevant documents of Hubei Provincial Tourism Bureau, what is the professional ethics of tourism? Three senses? What are the specific requirements of education?