National tourism complaint hotline

The 24-hour complaint hotline of the Tourism Bureau is 12301. ?

The 12301 national unified tourism information service hotline, 12318 cultural market reporting hotline and other cultural and tourism government service convenience hotlines are merged into the 12345 local government service convenience hotline.

By dialing the 12345 hotline, you can report, complain, consult, ask for help, provide opinions and suggestions in the cultural and tourism fields; at the same time, various cultural and tourism market operating units have prominent signs in their business premises and website homepages. The reporting and complaint telephone number indicated in the location and contract sample text has been changed to 12345.

It should be reminded that areas that have not yet opened the 12345 hotline can temporarily retain the local 12318 phone number to uniformly answer reports and complaints from the cultural and tourism markets. People in these areas can still dial 12318 to realize cultural and tourism issues. related demands.

The 12301 platform is a unified platform for tourism quality supervision and law enforcement personnel at all levels to accept and handle tourism complaints:

It realizes local direct handling, full-process monitoring, and unified closed-loop complaint acceptance through multiple channels. and processing. The platform has strengthened the quality supervision and law enforcement functions of tourism departments at all levels. When tourism complaints occur, the complaint information can be forwarded to the local tourism quality supervision and law enforcement agencies as soon as possible.

At the same time, national and provincial (regional and municipal) quality supervision and law enforcement agencies can supervise and inspect key complaint cases in a timely manner, and quality supervision and law enforcement agencies at all levels can grasp and monitor the progress and status of complaint case processing in real time.

The constituent organizations of the 12301 National Smart Tourism Public Service Platform include the Tourism Development Committees and Tourism Bureaus of all provinces, autonomous regions and municipalities directly under the Central Government, the Communications Administration Bureau of each province, autonomous region and municipality directly under the Central Government, China Telecom Group Corporation, China Mobile Communications Group company, China United Network Communications Group Co., Ltd.