What is the complaint hotline of the Tourism Bureau?

The 12328 hotline is the national unified transportation service supervision hotline.

The business scope covers highways, waterways, road transportation, urban passenger transportation, maritime affairs, search and rescue and other business fields. The National Tourism Administration of the People's Republic of China is an agency directly under the State Council in charge of tourism work.

The main responsibilities of the Tourism Bureau are as follows:

1. Implement the Party’s cultural work guidelines and policies, study and formulate cultural and tourism policies and measures, and draft cultural and tourism laws and regulations;

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2. Make overall plans for the development of cultural undertakings, cultural industries and tourism, formulate development plans and organize their implementation, promote the integrated development of culture and tourism, and promote the reform of cultural and tourism systems and mechanisms;

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4. Guide and manage literary and artistic undertakings, guide artistic creation and production, support literary and artistic works that embody the core values ??of socialism and are directional, representative and exemplary, and promote the development of various categories of art and art varieties;

5. Responsible for the development of public cultural undertakings, promoting the construction of the national public cultural service system and tourism public services, in-depth implementation of cultural projects to benefit the people, and coordinating the promotion of the standardization of basic public cultural services , equalization;

6. Guide and promote the innovative development of cultural and tourism science and technology, and promote the informatization and standardization construction of the cultural and tourism industry;

7. Responsible for the protection of intangible cultural heritage, Promote the protection, inheritance, popularization, promotion and revitalization of intangible cultural heritage.

Legal Basis

The first article of the "Notice of the Ministry of Transport on the Implementation Plan for Supervision of "12328" Transportation Services", as well as the requirements of the Municipal Transportation Commission on actively doing a good job in "12328" "In the spirit of the instructions for the activation work, in accordance with the working principles of "industry coverage, adapting measures to local conditions, strict economy, practicality and effectiveness", the city's urban transportation industry actively promotes the use of the "12328" service supervision telephone number.