Types of hotel staff training include

The types of hotel employee training include: service etiquette training, professional skills training, mentality training, professional knowledge training, and comprehensive skills training.

1. Service etiquette training: including training on service awareness, work self-discipline and reception etiquette.

2. Professional skills training: including professional skills training in various departments.

3. Mentality training: including training on gratitude, independent work, and positive work mentality.

4. Professional knowledge training: mainly training on professional knowledge in the hotel industry.

5. Comprehensive skills training: including training in communication skills, working methods, and complaint handling.

Correct professional understanding: Fully realize that hotel employees are the embodiment of the hotel's image and the decisive factor in service quality; clarify the important position and window role of my country's hotel industry in the reform and opening up, big hotels and big hotels The luxurious facilities are provided for guests, not for employees to enjoy.

Hotel sleep testers:

Hotel sleep testers are known as hotel critics abroad. Applicants are required to have keen observation and sensitivity, love traveling, and be willing to share what they see. heard. Hotel sleep testers experience the hotel's service, environment, hygiene, price, catering and other aspects, such as the softness and hardness of mattresses, air conditioning heating and cooling, Internet speed, whether sewers are unblocked, whether the shower water flow is too large, etc. After the investigation, based on objective The experience results are written into a report for the hotel to improve management and operation or for guests and netizens to make reservations.

The generation of hotel sleep testers has its own theoretical basis. Comment marketing has become an effective marketing method that has been widely used and achieved good results. Surveys show that 90% of online hotel booking users read and refer to other people’s hotel reviews. Therefore, a large number of objective reviews on online travel websites can often attract guests to book hotels through suppliers.