How to complain about Ctrip's ticket refund fee?

If you have any objection to Ctrip's refund fee, you can appeal according to the following steps:

1. Log in to Ctrip website or App, and click the "Customer Service" or "Contact Customer Service" option at the top of the page.

2. On the customer service page, select "Online Customer Service" or "Online Consultation" to communicate with Ctrip's customer service staff.

3. Explain to the customer service staff your objection to the ticket refund fee, and provide the order number, flight information, refund fee and other relevant details.

4. If the customer service staff can't solve the problem, they can ask to upgrade to a higher customer service department or ask to communicate with the supervisor.

5. If you can't solve the problem through online customer service, you can try to appeal through Ctrip's customer service hotline or send an email to Ctrip's customer service department.

6. When communicating with customer service personnel, be polite and patient, clearly explain your own problems and requirements, and provide relevant evidence and supporting materials.

7. If you still can't solve the problem, you can consider complaining to relevant consumer protection organizations or tourism regulatory agencies to seek further help and solutions.