What is the ticket receptionist of a general travel agency?

First, the main work of the ticket receptionist of a general travel agency is as follows:

1. Receive all kinds of tour groups and individual tourists, and organize local tour groups and individual tourists to go sightseeing;

2. Provide travel route consultation, purchasing machines, cars, boat tickets, reservations and other services for travel groups or individuals;

3. Collect information extensively, and strive to develop and promote tourist routes;

4, complete the economic indicators and tasks issued by the travel agency;

5. Strengthen the etiquette training of store receptionists and standardize the operation;

6. Serve every consulting and traveling customer with a warm smile, answer the questions raised by customers and make relevant records;

7. Organize the store ledger, make customer resource files, and make regular customer return visits;

8. Even if dealing with relevant customer opinions and complaints;

9. Complete other tasks assigned by travel agency leaders.

Second, the general travel agency ticket receptionist job requirements:

1, good image and temperament, good mandarin, dignified appearance;

2. Be able to use common office software such as excel and wd;

3, good health, good personality, sincere and capable.