Can you call 123 15 to complain about the travel agency?

Call 123 15 to complain about the travel agency. 123 15 is a consumer complaint hotline. When there is a dispute between consumers and travel agencies, they can choose the complaint unit of the travel agency through the platform 123 15. If the communication between the two parties fails, consumers can choose other ways to protect their rights, such as applying for mediation to consumer associations, tourism complaint acceptance agencies or relevant mediation organizations, or submitting them to arbitration institutions for arbitration according to the arbitration agreement reached with tourism operators, or even bringing a lawsuit to the people's court. In addition, consumers can also choose to complain to the competent department of travel agency or tourism quality supervision department. Travel agency refers to an enterprise engaged in tourism business for profit. Its main function is to handle exit, entry and visa formalities for tourists, attract and receive tourists, and arrange accommodation and other paid service activities for them. The travel agency industry is the concentrated representative of tourism and the full embodiment of economy and service, especially the intermediary that other enterprises do not have.