Is there any compulsory consumption in "shopping tour"?

“Although we know it is a shopping group, we cannot force tourists to shop.” On February 7, Mr. Chen (pseudonym) from Hainan said that he applied for a 6 days and 5 nights in Guilin, Guangxi and Beihai for 298 yuan. When registering for a tour group, there was no minimum consumption standard mentioned. However, when we were in Guilin, the tour guide said that each person must spend at least 400 yuan, otherwise he would not be given a room card. This led to a conflict with tourists in the group on the evening of January 28. On the 7th, Ms. Huang, the tour guide of the group, said that she had never forced tourists to make purchases, and she did not refuse to give room cards that day. Because the tour fee was too low, the other party only spent 100 yuan, and she wanted to communicate with the other party and make some appropriate purchases. A dispute broke out after a misunderstanding between the two parties. At present, the Guilin Municipal Tourism Department has intervened and the incident is being verified and handled.

Netizens claimed that “those who did not meet consumption standards would not be given a room card”

On February 6, a netizen claimed that he was forced to shop when participating in a tour group in Guangxi, and that he would not be given a room if he did not meet consumption standards. Card’s video attracted attention.

The video shows that an old man had an argument with the tour guide at the hotel front desk. The old man said that the other party was forced to shop and was violent. The woman said that the two talents spent 100 yuan, and "eat, live and drink for free and go back to get 600 yuan."

Jimu News reporter learned that the video was shot at the front desk of a hotel in Guilin, Guangxi. The woman is a local tour guide in Guilin, and the two elderly people are tourists who participated in a tour group from Hainan to Guilin and Beihai.

A dispute occurred between a tour guide and a tourist at the hotel front desk (video screenshot)

On February 7, Mr. Chen, the photographer, told Jimu News that he now lives in Hainan and is also a member of the tour group tourists. On January 24, he saw the introduction of the tour group at a local tour group. "It was said that there was a registration fee of 100 yuan, and 298 yuan was a must-have. After the trip, each person would get 600 yuan back." Mr. Chen said that when he saw that the group fee was so cheap, he knew it was a shopping group, but his wife was very moved, so he I signed up with my wife and set off from Hainan on January 26th.

Jimu News reporter can see from the itinerary provided by Mr. Chen that the itinerary lasts for 6 days and 5 nights. It gathers from Hainan and goes to Guilin and Beihai. 298 yuan is a necessary consumption. On the way, it is arranged that the Li River, Scenic spots such as Jinshuiyan also have more than a dozen shopping spots such as the Kitchenware Exhibition Hall and the Latex Experience Hall.

The tour group’s itinerary (picture provided by the interviewee)

“The minimum consumption was not mentioned at the beginning. Later in the car, the tour guide named Huang said that each person must spend 400 yuan per day. Otherwise, the room card will not be given. "Mr. Chen said that at about 10 pm on January 28, two elderly tourists spent less money and did not meet the standards stated by the tour guide in the car. The tour guide had an argument with them in the evening. .

"The two elderly people continued to travel with the group the next day, and they also went shopping later. They bought a lot of things and didn't have to meet in advance." Mr. Chen said that he had five trips a day on this trip. Four out of four of them were at shopping spots. He spent about 200 yuan on shopping during the whole trip, and finally got 600 yuan back. “Many people in the group bought things, including combs made of silver, bedding, air fryers, etc. Many people spend tens of thousands of yuan on shopping.”

The tour guide denies mandatory consumption

“As a tour guide, it is impossible for me to tell tourists that the minimum daily consumption is 400 yuan.” 2 On March 7, the tour guide Ms. Huang told Jimu News reporters that the tour fee was very cheap, and everyone knew it was a shopping group. “It’s okay to spend some money on shopping in the right place.”

Ms. Huang said that the couple she was arguing with spent 100 yuan from beginning to end, including the tourists who took the video, who only spent less than 40 yuan. “At that time, I just wanted to communicate with them when assigning room cards. I hope Tourists can buy some tomorrow, but the old man is very anxious. When he saw others taking the room card, he thought I didn't give him the room card, so he started arguing with me."

"In the shopping store. , I have never asked tourists to force consumption.” Ms. Huang said that the room card will definitely be given, and the video taken at that time was incomplete. “I didn’t take the photo when I was trying to persuade the tourists, but I still gave the room card later. The elderly couple went upstairs to sleep and was not photographed. The photo happened to be when I was arguing with the tourists and was getting emotional."

Ms. Huang said that although the two people she was arguing with were. The old man was emotional at the time, but he bought 200 yuan of things the next day. She also apologized to them. The two parties have shaken hands and made peace, and the tourism department has also intervened in the investigation. "Now I particularly regret that I didn't control myself at that time." Words and emotions."

On February 7, staff from the Guilin Municipal Culture, Radio, Television and Tourism Bureau stated that they have paid attention to the relevant public opinion and are currently verifying and handling it.