Tour guide business: luggage business of travel agency

Generally speaking, group tourists carry more luggage when traveling, so the checking and transportation of luggage is an important business for travel agencies in receiving group tourism.

1. Baggage check-in procedures

Travel agency baggage handlers must carefully handle the baggage check-in procedures for travel groups.

1. Carry out group luggage handover carefully

The baggage attendant must count the number of luggage together with the escort, ground escort and tour leader, and carefully check whether the luggage is properly wrapped and whether it is locked and secure. There is no damage and the luggage tag is attached, and then the handover is carried out.

2. Transport your luggage to the airport or station in advance and go through the check-in procedures

If you are sending your luggage on a domestic flight, you should transport your luggage to the airport one and a half hours in advance; if you are sending your luggage on a train, you should transport it to the airport in advance. Transport the luggage to the station within one hour; go through the luggage check-in procedures with the plane and ticket;

If traveling on an international flight, the luggage should be transported to the airport two hours in advance and assist tourists with luggage weighing.

3. Hand over transportation tickets and baggage consignment slips

After completing the baggage check-in procedures, the bellman must carefully count the number of transportation tickets and luggage cards, and make necessary arrangements with the local tour guide transfer procedures.

If sending outbound travel groups, the bellman does not need to go through the check-in procedures. He only needs to deliver the luggage to the airport in advance according to regulations and hand it to each tourist.

2) Regulations on checked baggage on international routes

①According to the fare class purchased by the passenger, the free baggage allowance for each full-fare or half-fare passenger is: : Passengers holding first-class fare tickets can enjoy 40 kilograms of free checked baggage; passengers holding business fare tickets can enjoy 30 kilograms of free checked baggage per person; passengers holding economy tickets can enjoy free checked baggage 20kg; infants paying 10% of the adult fare do not enjoy free checked baggage.

② Inflammable, explosive, corrosive, toxic, radioactive substances, polymeric substances, magnetic substances and other dangerous items shall not be carried in checked baggage; any relevant laws and government regulations of the People's Republic of China and the State shall not be carried Items prohibited from entry, exit and transit by orders and regulations and other items restricted from transportation; currency, jewelry, gold and silver products, tickets, securities and other valuables shall not be carried.

③Luggage shipped randomly should be packaged to withstand a certain amount of pressure and should be well packaged, locked and securely tied. For checked baggage whose packaging does not meet the requirements, the carrier may refuse to accept or not bear liability for damage or breakage.

2. Regulations on baggage consignment by the railway department

1) Luggage and parcel transportation contract: The railway luggage and parcel transportation contract refers to the clear agreement between the carrier, the shipper and the receiving company on luggage and parcels. Agreement on carriage rights and obligations.

The basic right of the shipper is to require the carrier to transport the luggage and packages to the destination on time and in good condition; to demand compensation when the luggage or packages are lost, damaged, deteriorated or contaminated. The obligation is to pay transportation fees, fill in the consignment note completely and accurately, abide by relevant national laws and regulations and railway rules and regulations, and maintain railway transportation safety; you should be responsible for compensation if you cause losses to the carrier or other shippers or consignees due to your own fault.

The carrier’s basic right is to charge transportation fees in accordance with railway regulations, and requires that consigned items comply with national policies, laws, regulations and railway regulations. Conduct safety inspections on consigned items, and refuse to transport items that do not meet the transportation conditions; if the shipper or consignee causes losses to others or the carrier, claim compensation from the responsible person. The obligation is to provide the shipper with convenient and fast transportation conditions, and to transport baggage and packages to the destination safely, timely and accurately; if the baggage or packages are lost, damaged, deteriorated or contaminated from the time of carriage to the time of delivery, they shall be liable for compensation. .

2) Scope of luggage and packages: Baggage includes bedding, clothes, personal reading books, disabled vehicles and other travel necessities for the passenger’s own use. Parcels refer to small items of goods suitable for transport in passenger train luggage cars.

Currency, securities, precious cultural relics, gold and silver jewelry, archives and other valuables, as well as items prohibited or restricted by the state and dangerous goods, are not allowed to be carried in passengers' luggage and packages.

The weight of each piece of luggage is 50 kilograms. The volume must be suitable for loading into a luggage cart, but the minimum volume shall not be less than 0.01 cubic meters. Baggage should be transported with the train the passenger is traveling on or transported in advance.

3) Checking and carriage of luggage and packages: Passengers can check in luggage once per valid ticket within the boarding area, and there is no limit to the number of times for disabled vehicles.

4) Packaging and cargo labeling: The packaging of luggage and parcels must be complete and firm and suitable for transportation. The materials and methods of packaging should comply with the packaging standards stipulated by the country or the transportation industry. If the packaging is damaged or loose after transportation or before delivery, the carrier shall be responsible for timely repairs and bear the repair costs.

Each piece of luggage or package should have a railway cargo tag at both ends. The content on the cargo tag should be clear, accurate and consistent with the corresponding content on the consignment note. When transporting fragile or liquid items, corresponding safety signs such as "Handle with Care" and "Upward" should be affixed on obvious places on the packaging surface.

5) When a tour group travels by train, the items carried with them should be placed on the luggage rack in the carriage in accordance with regulations. The railway department stipulates that the weight of free carry-on items is 10 kilograms for children with half-ticket or free tickets, 35 kilograms for diplomats, and 20 kilograms for other passengers; the total length, width, and height of carry-on items should not exceed 160 centimeters.