Is Lijiang 123 15 complaint useful?

123 15 complaints are useful. Merchants are most afraid of consumer complaints to 123 15. Once they complain about 123 15, the market supervision department will soon find a merchant to deal with the consumption problem. Tourists can choose the way to protect their rights according to the degree of infringement of their rights and interests, the actual factual evidence, the expectation of the limit and compensation amount, and the result of the travel agency's handling of the incident.

I. 123 15 Complaint Process:

1, reception. 123 15 consumer complaint reporting centers and stations shall seriously accept complaints and reports made by consumers by telephone, in writing, through the internet and through visits.

2. register. Register complaints and reports, and record them.

3. accept. Complaints and reports that fall within the scope of functions and powers of the administrative department for industry and commerce shall be decided to be accepted.

4. It is being processed. Cases with clear facts and simple circumstances, which are suitable for investigation by summary procedure on the spot, shall be handled by the accepting organ or the local industrial and commercial office in time; Cases that need to be put on file for investigation shall be handled by the relevant functional institutions in accordance with the internal division of responsibilities of the administrative department for industry and commerce. The administrative department for industry and commerce shall mediate the complaints of consumer rights disputes belonging to civil disputes in accordance with relevant regulations. For the consultation telephone, the accepting personnel should answer it correctly. If you can't answer, you should explain the situation or inform the relevant departments for consultation. For complaints and reports that are not under the jurisdiction of the administrative department for industry and commerce, according to the opinions agreed with the relevant departments, explain the situation to the complainant or hand them over to the relevant departments for handling.

5. reply. After mediation, inform the complainant according to the prescribed procedures.

2. Consumers who make complaints through this platform shall meet the following conditions:

1, with clear respondents;

2, there are specific complaints, facts and reasons;

3, belongs to the scope of responsibility of the administrative department for Industry and commerce.

Legal basis: Article 35 of the Tourism Law of the People's Republic of China * * * Travel agencies shall not deceive tourists by organizing tourism activities at unreasonably low prices, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects. When organizing and receiving tourists, travel agencies shall not designate specific shopping places or arrange other paid tourism projects. However, unless it is agreed by both parties through consultation or requested by tourists and does not affect the itinerary of other tourists. In violation of the provisions of the preceding two paragraphs, tourists have the right to request the travel agency to handle the return and advance the return fee within 30 days after the end of the travel itinerary, or refund the paid travel expenses.