What is the hotel star rating standard?

According to the hotel's construction equipment, hotel scale, service quality and management level, a relatively unified grading standard has been gradually formed. Tourist hotels are divided into five grades, namely, five-star, four-star, three-star, two-star and one-star. Details are as follows:

1, one-star hotel. The equipment is simple, with two basic functions of eating and living, which can meet the simplest travel needs of guests and provide basic services.

2. Two-star hotel. General equipment, in addition to basic equipment such as guest rooms and restaurants, there are comprehensive service facilities such as commodity department, post and telecommunications, beauty salons, etc. Good service quality, low fees and economic benefits.

3. Three-star hotel. Well-equipped, not only providing accommodation, but also meeting rooms, recreation halls, bars, cafes, beauty salons and other comprehensive service facilities. Each room covers an area of about 20 square meters, with complete furniture, refrigerator and color TV. Good service quality and high charging standard. Can meet the needs of middle-class and above tourists.

4. Four-star hotel. Luxury equipment, comprehensive service facilities, many services, excellent service quality, attention to indoor environment art, and provide quality services. This kind of hotel is usually called a first-class hotel internationally, and the fees are generally higher.

5. Five-star hotel. This is the highest level tourist hotel. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls and comprehensive services are relatively complete.

Ten principles of hotel rating

1, the principle of missing item veto.

2. The principle of unity.

3. The principle of "software and hardware" matching.

4. Highlight the principle of core products.

5. Principles of energy conservation and environmental protection.

6. Emphasize the principle of emergency mechanism.

7. The principle of combining unannounced visits with thorough investigation.

8. Characteristic priority principle.

9, the principle of comprehensive evaluation of job quality.

10, the principle of paying equal attention to business knowledge and service skills.

For four-and five-star hotels, we should not only require standard service, but also master good service skills to provide refined, customized and personalized services for guests at any time.