What kind of organization is Dongguan Zhanneng Social Worker Rehabilitation and Employment Service?

Zhanneng Social Work Service Center

Organizational Overview

Dongguan Zhanneng Social Work Service Center (hereinafter referred to as: agency) was established in 2009 and serves Dongguan One of the first batch of social work institutions in the city to obtain 5A social organization evaluation rating, and one of the “Top 100 Social Work Service Institutions in the country in 2015”. The organization is based in Dongguan. Social workers (hereinafter referred to as: social workers) have long provided various forms of professional, personalized and sustainable social services to critically ill patients, chronically ill patients, people with physical and mental disabilities, the elderly and other people in need. Work service is committed to solving the problems of all sectors of society, especially vulnerable groups, promoting the restoration of social functions of service recipients, improving the living conditions of various groups, and focusing on deepening social work research in the fields of medical, disability and other social work services, aiming to create an "exhibition Can” brand.

Scale of agency services

As of mid-2017, the agency has 326 professional service personnel of various types. Its main service businesses involve the following aspects:

1 It is a project operated by 16 town and street-level rehabilitation and employment service centers for disabled people in Dongguan City: it uses a social work case management model and combines multi-professional teams to provide comprehensive community rehabilitation services for people with disabilities;

The second is the There are a total of 30 medical social jobs in large public hospitals and health systems: using social work service concepts to provide emotional counseling, psychological support, resource links and other services to patients and medical staff;

The third is sequential Operate 8 community comprehensive service centers in Dongguan City: provide diversified and multi-level comprehensive services to community residents, especially needy groups, thereby promoting the all-round development of community residents and enhancing community cohesion;

Fourth is Dongguan There are 33 judicial and social jobs in various judicial branches, procuratorates and other municipal offices: to provide guidance for community corrections and released persons (hereinafter referred to as the “two categories” persons) to update and prevent re-offending, and to carry out judicial knowledge publicity, carry out community legal education, and promote Social harmony;

The fifth is the home-based elderly care service project of Chashan Town: by hiring and managing caregivers, carrying out social work services, and providing free or low-paid home-based elderly care services to eligible elderly people;

< p>The sixth is the anti-drug social work service project in Humen Town: Promote anti-drug related knowledge and laws and regulations to the residents and seamlessly intervene in the entire rehabilitation process of drug addicts, establish a three-in-one relapse prevention system of "individual-family-community" to help rehabilitation Employment placement of personnel, rebuilding the social support network, consolidating the results of drug treatment, and creating conditions for returning to society;

Other service projects: including other town and street job services, the "Love Baking House" social enterprise project to assist the disabled, etc.

Organizational Management

Since its establishment, the center has adhered to the concept of "helping people help themselves and developing their potential", standardized institutional management, continuously improved and standardized various rules and regulations, and the service team has continued to grow. , the service areas and coverage have been continuously expanded, and the service quality has been continuously improved.

1. Complete infrastructure

The headquarters of the organization is located in the urban area of ??Dongguan City with convenient transportation. The institution has complete functional rooms such as offices, staff reading rooms, training rooms, conference rooms, case studios, archives rooms, and utility rooms. The total usable area is 720 square meters. Each department of the institution has sufficient office space. All daily office equipment of the institution is complete, and it is equipped with computers, printing, fax, scanning, copying all-in-one machines, projectors and other complete electronic office equipment.

The organization has an independent website, which is updated regularly by the network administrator. The website is divided into news updates, service list, social work gas station, voice of social workers, highlights of social workers, information disclosure, social work style, and party Branch, the content is authentic and reflects the social work dynamics of the organization and related news.

2. Sound and stable organizational structure

In terms of administrative management, the management system of the Board of Directors, Supervisors and Employee Representative Conference is implemented. The Board of Directors is the highest decision-making department of the organization and is responsible for formulating the development of the organization. In the system reform of the planning and review body, the supervisors, the employee congress and the board of directors are at the same level, exercising the power of supervision and democratic management respectively. Under the guidance of the Board of Directors, a team of directors, deputy directors, project departments, service departments, administrative and human resources departments, publicity departments, finance departments, and other middle-level management teams (supervisors, team leaders, center directors, center leaders, etc.) ) composed of hierarchical management model.

3. System Construction Standards

A human resources management system (including employee recruitment, job placement, promotion, internship, job transfer, resignation, etc.) and a service management system (including Service procedures, training system, supervision system, file management, confidentiality system, etc.), financial management system (including financial personnel’s job responsibilities, fixed assets management, financial approval, reimbursement, etc.), center meeting system, employee attendance and vacation system (Including employee overtime, compensatory leave, sick leave, personal leave, public leave, etc.), employee performance appraisal and reward and punishment system (including job performance, project performance, administrative performance, reward and punishment system, etc.), party organization building system, etc. system.

4. High-quality service team

Our organization strictly controls employee recruitment to ensure that all employees have the corresponding relevant qualifications and skills.

As of May 31, 2017, the organization had 326 employees, including 11 administrative staff and 152 front-line employees (including 111 post social workers, 66 project social workers, 19 rehabilitation therapists, and vocational trainers) 14, 50 social work assistants). More than 64% of the on-the-job social workers in our institution (including on-the-job social workers and project social workers) have graduated from full-time undergraduate degrees in social work and related majors, and more than 81% have passed the national professional qualification examination for assistant social workers at the teacher level or above. Among the on-the-job social workers, 2 are Dongguan supervisors recognized by the Dongguan Social Work Association, 4 are trainee supervisors, and 16 are supervisor assistants.

5. Good team building

In terms of team building, the center focuses on strengthening employees’ team awareness and sense of team belonging. It holds monthly key talent meetings (supervisors, team leaders, Director of the center, head of the center), opening up channels for communication between employees and between employees and administrative personnel; team-building activities such as watching movies, traveling, and team competitions are organized from time to time to enrich the employees' spare time life; regularly organized Routine physical examinations ensure the health of employees.

6. Focus on talent training and external exchanges

In terms of talent training, the center focuses on strengthening staff training, striving to provide employees with a good platform for learning and growth, and promote the improvement of the professional quality of social workers . The training content covers pre-job training (on-the-job training for new employees), on-the-job training (a training course system that helps employees grow), management talent training (advanced training for middle and senior management talents), and professional supervision (supervised by Hong Kong supervisors or Local supervisors recognized by the Social Association provide professional guidance to front-line social workers, including individual supervision and group supervision). In addition, the center also encourages employees to participate in social work-related training courses and postgraduate studies organized by industry associations and other organizations.

In addition to strengthening internal employee training, the organization also regularly organizes employees in different fields to go to NGOs and social welfare institutions in Guangzhou, Shenzhen, Hong Kong, Macau and other places to share experience, exchange and cooperate, and learn from advanced methods and successful experiences, strengthen service exchanges, and establish interactive platforms, laying a good foundation for exploring and establishing new service models.

7. Focus on service and brand building

In terms of service, adhere to the social work service concept and provide professional and high-quality services to service objects. In terms of service quality, service attitude, and professional skills We have performed well in all aspects, gained the trust and recognition of the service objects, won the praise of the service objects and the recognition of the service units. In actual work, we flexibly used the three basic methods of individual cases, groups, and communities, focusing on combining services. The work requirements of the unit and the needs of the service objects have gradually formed special services that conform to the characteristics of the position (project). For example, the Patient Resource Center of the Municipal People's Hospital and the series of public welfare lectures in the community, the Fellow Traveler Alliance project launched by the social workers of the HIV Prevention Section of the Centers for Disease Control and Prevention, and the case management services of the Rehabilitation Center, etc.

In terms of brand building, our organization has achieved initial results in medical and disability brand building. In the construction of medical brand, a service brand led by "special services" has been established. Medical social workers focus on medical "resource center" project services and provide different special services based on the characteristics of each hospital and the needs of service recipients.

For example, the patient mutual aid organization of the Chronic Disease Prevention and Treatment Hospital established the first patient mutual aid organization in Dongguan City based on the characteristics of patients such as their long hospitalization time and special treatment plans to alleviate various negative emotions generated by hospitalized patients during their hospitalization.