2019 Tour Guide Certificate "Tour Guide Business" Chapter 5 Test Points: True and False Questions: Tour Guide Service Skills

# tourist guide certificate exam # Introduction Dreams are ahead, hard work is on the road. For candidates, getting the certificate is the destination we yearn for. The following is the "2019 Tour Guide Certificate "Tour Guide Business" Chapter 5 Test Points and Judgment Questions: Tour Guide Service Skills", welcome to read and refer to it! Please pay attention for more related information!

1. When tourists have different opinions, whether they are the opinions of the majority of tourists or the opinions of a small number of tourists, they must comply with the principle of "reasonable and possible", otherwise the tour guide should reject it.

Answer: √

2. During tourism activities, tour guides should adopt appropriate methods and methods to guide tourists to carry out aesthetic activities on the basis of understanding the types of tourist landscape beauty.

Answer: √

3. The first role played by the tour guide in the mysterious process is to guide tourists to correctly understand the aesthetic object.

Answer: √

4. Tourism landscape is not simply a carrier of a certain kind of beauty, but a fusion of many kinds of beauty, only one or several kinds of beauty are particularly prominent.

Answer: √

5. Natural beauty is one of the most common, most acceptable and most fascinating aesthetic objects in tourism aesthetics.

Answer: √

6. The beauty of human relationships includes the beauty of all relationships between people in production and life, which is expressed through a large number of social phenomena.

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7. Distinguished from the types of beauty, the objects of tourism aesthetics mainly include natural beauty, social beauty, artistic beauty, scientific beauty and technological beauty.

Answer: √

8. Scientific beauty plays a large proportion in tourism aesthetic activities, and many tourists will carry out tourism activities specifically to study scientific principles.

Answer: The aesthetic experience of "pleasuring the mind and pleasing the mind" which is the main characteristic is sublimated to the aesthetic experience of "pleasuring the mind and pleasing the spirit" which is mainly characterized by spiritual pleasure.

Answer: ×

10. Tourists have different levels of aesthetic experience. The aesthetic experience with physiological pleasure as the main feature is "pleasant to the mind and pleasing to the mind".

Answer: ×

11. Tourists have different levels of aesthetic experience. The aesthetic experience with spiritual pleasure as the main feature is "pleasant to the ear and pleasing to the eye".

Answer: ×

12. Tourists have different levels of aesthetic experience. The aesthetic experience with moral and rational enlightenment as the main characteristics is "pleasant to the heart and pleasing to the mind".

Answer: ×

13. Static aesthetics is one of the most commonly used aesthetic methods for tour guides, and it is also one of the most common methods for tourists to carry out aesthetic activities on their own.

Answer: ×

14. Static aesthetics is essentially a selective aesthetic method, that is, to appreciate the landscape selectively.

Answer: √

15. Generally speaking, viewing flowers in spring, playing in water in summer, looking at the moon in autumn, and admiring snow in winter are the most important aesthetic focuses for tour guides to guide tourists in each season. location.

Answer: √

16. The same scenery, when viewed from different directions and angles, will present a completely different image, thus bringing dramatic aesthetic effects. This is a method that uses dynamic aesthetics.

Answer: ×

17. In tourism aesthetic activities, tour guides must not only grasp the spatial distance, but also grasp the psychological and physical distance between tourists and the landscape.

Answer: Try not to stay in shopping malls for more than 2 hours.

Answer: ×

19. When guiding shopping for tourist products, tour guides should pay attention to controlling the number of shopping guides. Generally, it is appropriate to arrange one shopping activity every day or two days.

Answer: √

20. When receiving non-group tourists, tour guides can timely promote other local tourist routes and try their best to promote high-priced self-guided tour routes.

Answer: ×

21. In the minds of tourists, excellent tour guides often become synonymous with "trust".

Answer: √

22. Communicating with tourists is essentially providing psychological services to tourists

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23. To carry out communication activities, tour guides should first understand the psychological behavior and personal hobbies of tourists.

Answer: ×

24. Understanding tourist psychology from demographic factors is an important way for tour guides to understand tourist psychology, including country (region), gender, education level, age Stage and career type are the most important factors.

Answer: ×

25. Westerners are reserved and introverted, and often express their personal wishes tactfully. Their way of thinking is generally from abstract to concrete, from the whole to the part, and pays attention to sensibility. Understand, follow the collective will, etc.

Answer: ×

26. Orientals are open and extroverted, and are used to expressing personal wishes directly. Their thinking style is generally from concrete to abstract, from local to whole, and they focus on rational understanding. , value personal space.

Answer: ×

27. The free style of the Americans, the gentlemanly style of the British, the romantic atmosphere of the French, and the polite concepts of the Japanese are all based on the personality of the tourists. perspective to understand tourist psychology.

Answer: ×

28. High curiosity, strong dependence, poor ability to deal with life, large emotional changes, weak physical strength, difficulty in concentrating energy, easy to be influenced by the outside world, often Treat your tour guide as an authority. This is the psychological type of young tourists.

Answer: ×

29. Energetic, expressive, impulsive, prone to becoming emotional when thinking about problems, and likes to communicate with tour guides. This is the psychological type of the teenage tourist.

Answer: ×

30. I am more pragmatic and value enjoyment. I often compare the pros and cons of various tourism services including tour guides, and have high expectations for the benefits of tourism. This is the psychological type of middle-aged and elderly tourists.

Answer: ×

31. Sociable, with a strong group mentality, outspoken, good at criticizing, and more concerned about universal social issues. This is the mentality of industrial workers and tourists.

Answer: √

32. Be cautious, considerate of others, have a strong sense of money, do not spend casually, are easy to inquire about, and have a strong sense of discipline. This is the psychological type of the intellectual tourist.

Answer: ×

33. Reasonable, steady, good at analyzing phenomena and behaviors, strong self-control, high requirements for details, and strong self-esteem (including vanity). This is the psychological type of cadre tourists.

Answer: ×

34. Calm, sophisticated, thoughtful before expressing opinions, strong self-esteem, strong desire to dominate, and strong sense of hierarchy. This is the psychological type of the intellectual tourist.

Answer: ×

35. People with high cultural quality, rich emotions, strong communication skills, and strong demand for travel for knowledge and beauty. This is the tourist mentality type living in the city.

Answer: √

36. Generally reserved, introverted, with strong behavioral self-control, obvious herd mentality, and less personalized requirements for travel service arrangements, seeking differences and harmony The demand for pleasure-seeking tourism is relatively strong. This is the psychological type of tourists living in rural areas.

Answer: √

37. People with broad hobbies, not very directional travel goals, short stay time in a single tourist destination, low travel consumption, little interest in tourism Goods and services are price sensitive. This is the psychological type of tourist.

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38. Official and business tourists are currently the largest category of tourists. Answer: a bit less. This is the psychological type of vacation and leisure tourists.

Answer: ×

40. Mainly young people pursue sensory enjoyment, are more sensitive to service quality and safety, spend more on tourism, and stay longer at tourist destinations. long, and its flow scale has large seasonal changes. This is the psychological type of culturally knowledgeable tourists.

Answer: ×

41. High cultural quality, strong thirst for knowledge, like to communicate with others, very selective in tourist destinations, prefer to travel to tourist destinations Have a certain understanding of your travel plan before going out. This is the mental type of the healthcare tourist.

Answer: ×

42. Mainly middle-aged and elderly people, tend to travel at a slow pace, have strong pertinence in the choice of destinations, stay for a long time, and pursue Comfortable and safe travel enjoyment. This is the psychological type of vacation and leisure tourists.

Answer: ×

43. Most of them are women, with strong desire and ability to consume. They often determine travel destinations, time, and activities based on full comparisons. and content etc. This is the psychology of shopping tourists.

Answer: √

44. I am sociable, like to talk, good at coming up with ideas, willing to help others, and like varied and participatory tour projects. This is the psychological type of active tourists.

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45. Generally speaking, few personal requests are made, and the analysis of the problem is more reasonable and reasonable. They can understand the work of the tour guides. They also hope that the tour guides can understand and respect them and pay attention to them. Solitary appreciation of tourist scenery. This is the psychological type of a steady tourist.

Answer: √

46. At the beginning of tourism activities, the dominant psychology of tourists is the psychology of perfection and self-interest.

Answer: ×

47. After tourism activities have been carried out for a period of time, the dominant psychology of tourists is the psychology of seeking safety and seeking novelty.

Answer: ×

48. When tourism activities are about to end, tourists’ dominant psychology is self-interest and laziness.

Answer: ×

49. Tour guides should maintain an equidistant relationship with all tourists.

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50. In order to obtain the cooperation of tourists, an important aspect is that tour guides must try to establish an extraordinary partnership with tourists.

Answer: ×

51. Tour group members basically have the same main travel wishes when traveling, which are expressed in the form of travel contracts.

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52. In most cases, tourists’ verbal opinions are generated by certain unexpected events when they understand the real situation. Answer: Provide a helping hand when necessary.

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54. If you want to have a good relationship with the leader of the foreign guest group, the tour guide must first respect the leader.

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55. Whether you respect the personnel who provide relevant tourism reception work for tourists is one of the important standards for the quality of tour guides.

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56. When dealing with conflicts between tourists and relevant tourism reception staff, tour guides must master the skills and, if necessary, persuade them to leave after retaining evidence. Tourists will report or complain to the relevant government management departments later.

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57. In the activities of spreading Chinese civilization and delivering aesthetic information to tourists, the accuracy of the tour guide’s expression plays a vital role.

Answer: √

58. The tour guide’s explanation is a written language, so the tour guide should be easy to understand and try to combine standardization and personalization.

Answer: ×

59. In most cases, the language of tour guides is a language that conveys information in written expressions, which has the characteristics of "fast, urgent, difficult, and complicated" .

Answer: ×

60. The vividness of the tour guide’s language is closely related to the expression method and expression environment, but the most important thing is the form of the tour guide’s language.

Answer: ×

61. Vivid, interesting and thought-provoking tour guide explanations can be fascinating and contextual, and are one of the outstanding manifestations of tour guides’ superb service skills.

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62. In the process of explanation by the tour guide, the content of the explanation is mainly information about various tourist attractions, and the tour guide needs to choose the appropriate language for tour guide explanation.

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63. When explaining the cultural relics and historic sites, the tour guide should focus on the internal meanings such as the age, value, characteristics and significance of the cultural relics and historic sites, and the external performance As a supplement.

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64. When explaining the content of folk customs, the tour guide must find a main line, usually using the local natural environment and historical development as the theme to connect the folk customs in various places. aspects of performance.

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65. The tour guide’s explanation should change according to different tourists. For experts, scholars and foreign tourists who are "China experts", tour guides should pay attention to the taste of language, be cautious, standardized, enthusiastic, lively and fluent.

Answer: ×

66. The tour guide’s explanation should change according to the tourists’ emotional changes. When tourists are in a positive emotional state such as excitement, emotion, joy, etc., the content explained by the tour guide should be "deep" and "fine".

Answer: ×

67. The tour guide’s explanation should change according to the tourists’ emotional changes. When tourists are in a calm emotional state, the content explained by the tour guide should be "broad" and "miscellaneous".

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68. The tour guide’s explanation should change according to the tourists’ emotional changes. When tourists are in a negative emotional state such as trouble, fatigue, sadness, etc., it is appropriate for the tour guide to explain the content with "less" but "more essence".

Answer: ×

69. If the vehicle travel time is more than 30 minutes but less than 2 hours, the tour guide’s explanation along the way accounts for 10% of the entire journey.

Answer: The tour guide explains and is easy to negotiate and communicate with the driver.

Answer: √

71. When tourists’ attention is relatively distracted and important matters need to be announced to tourists, the tour guide should stand on the aisle at the rear of the carriage (cabin) to attract Tourist sight.

Answer: ×

72. The key point method is the simplest and most frequently used explanation method by tour guides.

Answer: ×

73. The key to using the key point method is to find the most representative landscape of the scenic spot.

Answer: ×

74. The importance of using the method of touching scenes to arouse emotions is to be natural and wonderful. There must be a natural connection between the scene "touched" and the emotion "produced". Internal connection, avoid pretentiousness and unnecessary moaning.

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75. The combination of virtual and real method is actually a tour guide explanation method that weaves storylines. The key to its success lies in infecting and impressing tourists.

Answer: ×

76. In the question-and-answer communication method, the most common form is to ask questions and answer questions.

Answer: ×

77. The method of creating suspense is usually used when the tour guide leads tourists into the tourist attractions at the beginning or when the tour is about to end.

Answer: ×

78. When using the method of creating suspense, tour guides should pay attention to pausing for a period of time after raising the suspense, so as to fully arouse the curiosity of tourists.

Answer: ×

79. Generally speaking, the tour guide’s speech speed is slightly slower than ordinary people’s speech.

Answer: ×

80. Depending on the content of the explanation, the tour guide’s explanation speed is different, and the speed of explanation is usually the fastest when explaining natural landscapes.

Answer: ×

81. In tour guide explanations, the pauses generally used when summarizing the features of a landscape or expressing emotion through scenes are grammatical pauses.

Answer: The level of self-cultivation reflects the inner beauty of the tour guide.

Answer: √

83. The tour guide’s stance should match verbal expression, gesture language and facial expression language to convey information simultaneously.

Answer: √

84. When visiting caves, crossing roads and turning roads ahead, the tour guide must go first; when guiding tourists, the tour guide should go first Visitors straight ahead.

Answer: ×

85. When the tour guide leads the tourists forward, he is usually at the front of the tourist queue.

Answer: ×

86. In front of tourists, if you want to pick up low-lying items, the tour guide can directly lower his head and bend over to pick them up.

Answer: ×

87. Tour guides also use gestures for a special purpose, which is to count, especially to count the number of tourists.

Answer: √

88. The focused gaze is relatively soft and friendly, which is the type of gaze used by tour guides in most cases.

Answer: ×

89. In terms of communication time, each eye contact between a tour guide and a single tourist usually lasts between half a minute and a minute.

Answer: ×

90. The location chosen by the tour guide when explaining should conform to the communication position, which is usually directly in front of the tourist landscape.

Answer: ×

91. In most tour guide explanation situations, tour guides get along with tourists in a cooperative position.

Answer: matter.

Answer: √

93. After a long journey in the scenic area, when the tour guide arranges for tourists to rest, they usually use competitive positions to ensure that both tourists and themselves get enough rest.

Answer: ×

94. In most cases, tour guides and tourists are at a social distance.

Answer: ×

95. Tour guides should avoid being at a public distance from tourists. Even if unpleasantness occurs, they should take the initiative to repair the relationship with tourists and get closer to each other again.

Answer: √

96. In the work of tour guides, the angle of depression is mainly explained by the tour guide leaning over the tourist car (boat). This can not only show respect for the tourists , and you can see the expressions of every tourist.

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97. The elevation angle is the most common angle in the work of tour guides, which reflects the sincerity and equality between tour guides and tourists.

Answer: ×

98. Generally speaking, tour guides should focus on the downward angle when leading tourists to the museum to guide them to appreciate the delicate and beautiful landscape.

Answer: √

99. Tour guides should focus on the elevation angle when guiding tourists to view majestic and beautiful landscapes such as pagodas and high-rise buildings.

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100. Tour guides should focus on flat angles when leading tourists to visit plains and grasslands and guide them to appreciate the vast and beautiful landscapes.

Answer: √