Tour guide business: prevention and treatment of missed plane and bus accidents.

# Guide Card Examination # Introduction 20 18 The preparation for the guide card examination has quietly started. In order to let the candidates review their own challenges better, there is no test center for the Tour Guide Certificate Examination "Tour Guide Business": the prevention and treatment of missed flights and car accidents, hoping to help you prepare for the exam.

1. Causes of plane and bus accidents

1. Non-liability accident: ① related personnel make mistakes due to work; ② tourists' own reasons (such as serious illness, injury, loss, etc. ); ③ Traffic accidents, serious traffic jams, etc.

2. Liability accident: the tour guide made mistakes in his work (misremembered the departure date and time of the tour group, arranged the itinerary too tightly that day, arranged the activities improperly, or didn't have enough time to rush to the airport or station, etc.). ).

2. Deal with missed plane and train accidents

(1) immediately report to the reception organization: ① the reception organization will solve the traffic problem; (2) host society to solve the problem of accommodation and tickets.

(2) Responsibility: The person responsible for the accident apologizes and provides warm and thoughtful service. Travel agency leaders came forward to apologize and comfort.

(3) deal with it seriously.

1. Bear the economic losses: the tour group is delayed from leaving the station due to the tour guide, and the expenses shall be borne by the land agency; Economic compensation for tourists should be handled through consultation; The amount of compensation for the person responsible for the accident shall be decided by the travel agency.

2. Revocation of tourist guide card: If the problem is serious, the tourist guide card shall be revoked by the Beijing Tourism Administration Department and announced.

3. Prevent missed flights and car accidents

(1) The work of the tourism management department: ① Strengthen management; ② Establish post responsibility system and strictly implement it; (3) formulate punishment regulations.

(2) The work of tour guides: ① Enhance the sense of responsibility; ② Close contact with all parties; ③ Act in strict accordance with the rules and regulations; (4) Leave room for time arrangement.