Traditional Culture Encyclopedia - Tourist attractions - In tourism service work, how to use image perception to improve the memory of service personnel
In tourism service work, how to use image perception to improve the memory of service personnel
The method of using image perception to improve the memory of service personnel in tourism service work is to use scene association skills and use vivid metaphorical language.
1. Use scene association skills: Service personnel form a panoramic picture of the customer's location, surrounding environment and other factors, which gradually becomes clear in the brain, thereby locking in customer information and needs, making it easier to remember.
2. Use vivid metaphorical language: Transforming abstract concepts into concrete things and visual expressions can make it easier for the human brain to understand and retrieve memory information.
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