Take long-distance buses, buses, tourist chartered cars, etc. , and dial 96650 at 1.

On the morning of September 28th, Qingdao Chengyun Holding Group officially launched the unified customer service hotline 96650. In the future, citizens can call this short number when they need to consult, handle, suggest or ask for help in public transportation, long-distance bus lines, tourist chartered buses, professional school buses, logistics and distribution, automobile services, energy supply and advertising media. According to reports, this is one of the important measures for Qingdao Chengyun Holding Group to further promote the adjustment and reorganization of traffic resources in the island city and "do practical things for the masses".

One cornet accepts all business requirements.

On the day of the ceremony, with the gold-plated font of "the official opening of the municipal traffic hotline 96650" gradually appeared, marking the completion of the customer service system of Qingdao Traffic Holding Group, and all its business segments accepted the supervision and consultation of the public with a brand-new attitude.

According to reports, the 96650 urban traffic hotline accepts citizens' demands for consultation, handling, suggestions and help, and its business scope covers subordinate companies such as transportation group, bus group, modern logistics group, automobile service group, cultural tourism group, energy technology group and media technology company.

Peng Lihua, member of the Party Committee and deputy general manager of Qingdao Chengyun Holding Group, said that the customer service hotline is an important bridge connecting enterprises and people's livelihood demands, and it is also the "last mile" to serve the masses smoothly. The service hotlines of the former bus group and transportation group have always insisted on answering people's complaints and played an important role in easing public opinion, making the service hotline a booster to promote enterprises to change their work style, improve their working mechanism and improve their efficiency. Now, the original two service hotlines have been merged into one number, and a comprehensive and open professional customer service center has been built, which integrates the functions of consultation and reply, complaint acceptance, customer communication, business appointment and marketing promotion. It is conducive to forming a "closed loop" of receiving and transmitting all information, processing feedback and improving service within the large platform of Chengyun Holding Group, and making the service hotline a window to communicate with the masses and an antenna to grasp the people's feelings.

Construct an all-round supervision service system

In order to give full play to the role of social supervision, 20 enthusiastic citizens and media reporters are specially hired as "social supervisors" for service quality. Through the personal experience of "social supervisor" on urban traffic service, we can reflect the service level from the most accurate first perspective, find the service shortcomings, dig up the service blocking points, explore the service blind spots, and help improve the quality of Qingdao traffic service.

In addition to the hotline, Qingdao Chengyun Holding Group has simultaneously opened the official WeChat official account and the collection channel of official website customers' opinions and suggestions, initially established an online and offline linkage supervision service system, and basically formed a professional, modern, market-oriented and intelligent parallel customer-enterprise communication system.

Do practical things for the masses and present gifts to the National Day.

It is understood that since its establishment, Qingdao Chengyun Holding Group has been continuously committed to improving service quality, and has successively carried out a series of theme activities such as "Service Empowering Good Travel" to focus on services and promote improvement, and its service quality and service capacity have been significantly enhanced.

Peng Lihua said that this activity is one of the measures to effectively turn the achievements of learning and education on Party history into practical achievements, and it is also a generous gift to the motherland on the occasion of the 72nd anniversary of the founding of New China. Next, Chengyun Holding Group will further actively respond to the concerns of the masses, constantly improve the handling mechanism, intensify supervision and supervision, adhere to problem-oriented and effect-oriented, constantly standardize service processes, unify service standards, effectively improve the satisfaction of the masses, and stimulate motivation and inject vitality for the realization of "beautiful travel" of the masses.