Beijing 12315 complaint hotline

To dial 12315 in Beijing, you can directly use a landline or mobile phone and press the five keys 1, 2, 3, 4, and 5 to dial; after dialing 12315, if you need to make a complaint or To report, please answer the questions according to the prompts of the staff, truthfully state the facts, reasons and request for complaint, and state your name, address, phone number or other contact information and the name, address and phone number of the party being complained. "12315" is a consumer complaint and reporting hotline and a Chinese Internet platform. On March 15, 1999, the State Administration for Industry and Commerce established a dedicated hotline to handle consumer complaints and reports. Later, the 12315 Internet platform was launched. Current location: ?>?Enterprise Online Service Hall?>?Municipality?>?Beijing?>Beijing 12315 Complaints If the following complaints fall under any of the following circumstances, the market supervision department will not accept them: (1) The matter complained of does not fall within the responsibilities of the market supervision department , or this administrative agency does not have the authority to handle it; (2) Courts, arbitration institutions, market supervision departments or other administrative agencies, consumer associations or other mediation organizations established in accordance with the law have accepted or handled the same consumer rights dispute; ( 3) The complainant does not purchase, use goods or receive services for daily consumption, or cannot prove that there is a consumer rights dispute with the respondent; (4) Unless otherwise provided by law, the complainant knows or should know his own rights and interests It has been more than three years since the date of infringement by the respondent; (5) Failure to provide the materials specified in Article 9, Paragraph 1 and Article 10 of the "Interim Measures for the Handling of Complaints and Reports on Market Supervision and Administration"; (6) Laws, regulations, Other circumstances that are not acceptable as stipulated in the regulations.