Dali Tourism Complaint 24-hour Hotline

The 24-hour complaint hotline of the Tourism Bureau is 12301.

In order to uniformly accept tourism complaints nationwide, 12301 is a special number assigned to the National Tourism Administration by the Ministry of Industry and Information Technology as a national unified public welfare service for tourism information. The scope of use of the number is nationwide. Increase publicity and give full play to the role of public supervision.

With the advent of the mass tourism era, the tourism industry is moving from the scenic spot tourism model to the all-region tourism model. In order to give full play to the role of 12301 in comprehensive supervision of the tourism market, safeguarding the legitimate rights and interests of tourists, and public supervision, etc. , all localities should increase publicity efforts.

Legal basis:

"Notice of the General Office of the State Council on Strengthening Comprehensive Supervision of the Tourism Market" (Guobanfa [2016] No. 5).

It is necessary to give full play to the role of tourism service hotlines such as "12301" and tourism complaint reporting online platforms. The National Tourism Administration is responsible for designated agencies to uniformly accept national tourism complaints, disclose complaint hotlines to the public, and assume the responsibility of reporting to relevant departments or local governments. The government is responsible for transferring, tracking, coordinating and supervising the handling of tourism complaints.

The National Tourism Administration designated 12301 as the national unified number for accepting tourism complaints. The 12301 "National Smart Tourism Public Service Platform All-Media Call Center" is centrally located in Changzhou, Jiangsu. All localities are not allowed to integrate this number into Other platforms.