3 15 Consumer Rights Day-Protecting Safety and Smooth Consumption

3 15 consumer rights day? Ensure safety and smooth consumption. March 15 is the International Consumer Rights Day, which was decided by international organization of consumers unions on 1983. Its purpose is to expand the publicity of consumer rights protection, attract worldwide attention, promote cooperation and exchanges between consumer organizations in various countries and regions, and better protect consumer rights internationally. The following is what I have compiled for you to ensure safety and stable consumption.

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The theme of 20021Consumer Rights Protection Year organized by the National Consumers Association;

The first meaning of the theme in 2008 is to perform duties according to law and lay a solid foundation for the healthy development of the consumer market.

The right to safety is the basic right of consumers to be protected by law, and protecting the legitimate rights and interests of consumers is the sacred duty entrusted by law to consumers' associations. Consumer safety involves the most concerned, direct and realistic interests of the people, and it is also the basis and guarantee for the sustained and healthy development of the consumer market. Consumers' associations should conscientiously perform their duties of social supervision over goods and services and protecting consumers' legitimate rights and interests, give full play to the role of social platform for consumer rights protection, unite the strength of the whole society, create a safe and convenient consumption environment, enable consumers to consume, be willing to consume, dare to consume, stimulate consumption potential and promote consumption growth.

The second is to identify the pain points and meet the new needs of consumption upgrading and safety.

With the economic development and technological progress, the consumption upgrade continues to accelerate, and the emerging new consumption formats and modes not only meet the diversified needs of consumers and enhance the convenience of consumption, but also expose the consumption risks with insufficient security. Strengthening the bottom line thinking, strengthening the regulatory norms, promoting the development of various consumer formats and modes, and effectively protecting the safety of consumers' personal property and personal information are the new demands of the people for a better life, and are also the key points for consumer associations to strengthen the protection of consumers' rights and interests under the new situation.

The third is to get through the blocking points, smooth consumption and help the economic cycle.

The Fifth Plenary Session of the 19th CPC Central Committee proposed to improve the consumption environment, promote consumption in an all-round way, and smooth the domestic big cycle and the domestic and international double cycle. Putting the protection of consumers' rights and interests in a more prominent position is a necessary guarantee for building a new development pattern. Consumers' associations should improve their political stance, keep pace with the times, regard ensuring safety as an important basis for stable consumption, regard stable consumption as the value pursuit of ensuring safety, constantly improve the ability and level of consumer rights protection, actively promote the coordinated management of consumer rights protection, and adhere to? Hold the bottom line and raise the line? , promote industry self-discipline, corporate integrity, get through key blocking points, ensure smooth consumption, promote high-quality development of consumption on a safe track, and provide a strong impetus for a higher level of economic cycle.

Tips for Popular Science 3 15 Consumer Rights Day! What is March 15 every year? International Consumer Rights Day? (World Consumer Rights Day), determined by international organization of consumers unions 1983, aims to expand the publicity of consumer rights protection, make it be taken seriously internationally, promote cooperation and exchanges among consumer organizations in various countries and regions, and better protect consumer rights internationally. March 15 every year is also "Financial Consumer Rights Day".

Nine Basic Rights of Consumers in China Knock on the blackboard! The following nine points must be remembered ~

Right to safety

Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

right to know

Consumers have the right to know the real situation of goods.

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Consumers have the right to freely choose goods or services.

The right to fair exchange

Consumers have the right to obtain fair trading conditions when purchasing goods or receiving services, and have the right to refuse the compulsory trading behavior of operators.

right of claim

When consumers suffer personal or property damage due to the purchase or use of goods or services, they have the right to receive compensation according to law.

right of association

Consumers have the right to establish social organizations to safeguard their legitimate rights and interests according to law.

The right to acquire knowledge

Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests.

The right to be respected

Consumers have the right to respect their personal dignity and national customs and habits when purchasing, using goods and receiving services.

right of supervision

Have the right to report and accuse violations of consumers' rights and interests, and have the right to make criticisms and suggestions on the protection of consumers' rights and interests.

So how do we defend our rights?

The first step of rights protection: save the rights protection certificate

These materials can be used as proof of rights protection.

1, shopping receipt, warranty, invoice, paper or electronic contract.

2. Audio recording and video recording.

3. Online shopping transaction records, chat records and web pages are kept fairly.

4. Travel itinerary and plan with official seal.

5. List of consumption with official seal.

Remember: consumers should never forget to ask for invoices when shopping, and keep them properly.

Pay attention to 1 when choosing an operator when purchasing digital products, and ask for small receipts, invoices and warranty certificates when purchasing in physical stores. Pay attention to check whether the name and specification of the complained product in the receipt, warranty and invoice are consistent with the actual product, and whether the title of the document is consistent with the name of the merchant.

2. Remember to ask for the invoice and save it when shopping online (pay attention to whether it is a fake invoice), and save a series of documents used in the transaction, such as express delivery, receipt and payment. Keep communication records of chat tools involved in transactions.

Remember: keep the transaction records of e-commerce and the packaging of trading products.

Matters needing attention in the preservation of food consumption evidence

1, regular supermarkets buy food and pay attention to packaging details.

2. When buying food, get into the habit of asking the salesperson for the shopping voucher and keep it properly.

3. If personal injury is caused by food problems, keep the invoices of cases and medical expenses.

4. Take photos, video or audio recordings with mobile phones, save evidence, witness information and testimony, and do a good job in the preservation of relevant evidence.

Remember: when you buy food, you must look at the third issue. The so-called three phases refer to the production date, shelf life and shelf life of food.

The second step of safeguarding rights: using the channels of safeguarding rights

Disputes over consumers' rights and interests can be resolved in five ways:

1, negotiated with the operator;

2. Request the consumer association for mediation;

3. Complain to the relevant administrative department;

4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

5. Bring a lawsuit to the people's court.

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