5 duty reports

#report# The key to writing a good situation report is to seek truth from facts, accurate facts, well-founded analysis, and appropriate details. The following is a compiled duty work report, welcome to read!

1. Report on duty work

1. Leaders pay attention to it and the duty work is deployed in place

Duty work is an important hub for the coordinated operation of the whole district and is an important way to ensure the work An important task for efficient and orderly operation and timely handling of emergencies. XX attaches great importance to duty work and sets requirements for duty work in terms of duty system, responsibilities, personnel, discipline, etc. Before the holiday, a duty work meeting was held. The leaders arranged and deployed various duty tasks, retrained the duty personnel, and required all duty personnel to increase their awareness and perform their duties to ensure that there are no problems with the duty work during the Spring Festival.

2. Responsibilities are clear and duty work is carried out in place

During the Spring Festival, XX strictly followed the duty system and implemented the leadership system, 24-hour duty system, emergency information reporting system, etc. Repair and update the software and hardware equipment in the duty room to provide all-round guarantee for duty work. Each unit is required to arrange for comrades with strong sense of responsibility, strong ability, and familiarity with the work to be on duty, and special personnel should be assigned to important positions; the personnel on duty must be familiar with the work process of the duty, be proficient in operating various equipment and facilities on duty, and ensure smooth command and communication.

3. Do a good job in identifying potential hazards and implement on-duty work

In view of the characteristics of accidents that are prone to occur during the Spring Festival, strengthen the investigation and rectification of potential safety hazards in key parts before the Spring Festival, and implement the on-duty personnel and The duty system educates the villagers, takes safety precautions, and implements responsibilities to everyone.

During the Spring Festival, under the leadership’s great attention and with the full support and cooperation of , the personnel on duty at each post showed excellent professionalism, allowing the people of XX to have a safe and peaceful Spring Festival.

2. Report on duty work

According to the requirements of the general duty office of the county government, the deployment of duty work during the Spring Festival will be strengthened to ensure that the duty work during the Spring Festival is efficient, orderly and stable. Our town will carry out The relevant arrangements have been made, and the duty work during the Spring Festival holiday is now summarized as follows:

1. Plan ahead and take precautions.

Before the holiday, the relevant leaders of the town government led the staff to conduct special inspections on duty and safety work, and conducted safety inspections on safety issues such as doors and windows, power supply, transportation, and fire protection to eliminate safety hazards. At the same time, a safety education conference was held to provide safety education to the personnel on duty, requiring the personnel on duty to attach great importance to and perform their duties conscientiously.

2. Leaders take the lead and make careful arrangements.

During the holidays, the leadership team members and the 24-hour duty system are strictly implemented. There is a shift leader every day to coordinate the work during the festival. The on-duty leader is responsible for 24-hour on-duty affairs, including personnel deployment, emergency incident handling, etc. In addition, one staff member is on duty each for the day shift and the night shift to cooperate with the leaders in doing the duty work. The staff on duty should arrive on time and fill in the duty record carefully, recording incoming calls and personnel entry and exit. The day shift and night shift staff should make handovers, carefully check doors and windows, and turn off the power to ensure orderliness and stability during the duty period.

3. Strict discipline and implement responsibilities.

During the holidays, the on-duty system is conscientiously implemented, and responsibilities are decomposed and implemented at all levels. The on-duty personnel keep their phones open 24 hours a day and are not allowed to leave their posts without permission during the duty period to ensure the smooth operation of the government system during the holidays.

4. Work seriously and strengthen responsibility.

During the holidays, all shift leaders and other on-duty personnel arrived at their posts on time, and no absence or absence occurred. They also filled in duty records on time and truthfully recorded incoming calls and personnel entry and exit. There were no petitions, no unexpected emergencies, etc. This holiday was spent smoothly!

3. Duty work report

In order to ensure campus safety during the winter vacation of 20XX and avoid various accidents, we must make safety work a top priority and create opportunities for teachers and students. A joyful and peaceful festival atmosphere. In accordance with the requirements of the Yao Village Education Committee, we will work hard on the details and implement the safety and security work during the winter vacation in 20XX.

1. Do a good job of education and safety self-examination before the holiday.

1. Hold a good school committee meeting.

In order to further raise awareness and strengthen the leadership of holiday work, we must carefully study and deploy the school's on-duty nursing work, and effectively put the safety and security work during holidays in a prominent position and pay close attention to it.

2. Sign a safety responsibility letter with teachers, students and parents.

In order to enable all teachers to spend a safe, peaceful, happy and meaningful Spring Festival, in the spirit of being responsible for themselves, their families, the school and society, the school, students and their parents The "Holiday Safety Responsibility Letter" was signed.

3. Carefully deploy and strictly require holiday safety work.

On the morning of January 20, 20XX, all teachers will first conduct a safety education focusing on preventing traffic accidents, preventing food poisoning, and preventing illegal crimes; then conduct safety education during the winter vacation on a class-by-class basis. . The teachers took the lead in going to the small shop to buy fireworks and firecrackers, and set them off correctly according to the product instructions.

Our school has carefully formulated holiday duty arrangements and clearly stated the requirements. Clarify the handling of emergencies. Effectively carry out fire prevention and theft prevention work. Teachers on duty strictly abide by relevant regulations, conduct frequent inspections and inspections, hand over shifts on time, keep on-duty records, conduct safety inspections, and ensure that telephones are open 24 hours a day.

4. Strengthen inspections of hardware facilities.

Before the holiday, a comprehensive and thorough safety inspection was conducted (focusing on: doors, windows, water, electricity, fire, and locks). No major safety hazards were found through the inspection.

2. Carry out safety inspections during the Spring Festival.

1. Telephone inquiry.

The leaders made many irregular telephone inquiries about the teachers’ duty status and recorded them in detail.

2. On-site inspection.

On the morning of the fourth day of the first lunar month, our school’s on-duty teachers Wang Liansheng and Li Xiayun discovered water leaks in the heating pipes and office radiators. They reported the boiler burning personnel Wu Gaifu, Li Fuyou and the principal, and promptly carried out 10 days of maintenance without causing any damage. Extensive damage. After inspection, timely rectifications were made, and radiators and pipes that were damaged in winter were replaced to ensure safe heating before the start of school.

3. Ensure the safe operation of heating facilities.

The teachers on duty are on duty on time, promptly check that the boiler is burning properly, and keep fire, water, electricity, and communications normal. Our school is now in session, and now the overall look of our school has taken on a completely new look. Because all the teachers on duty worked hard, inspected carefully, were strict with their duties, and overcame many difficulties, our school did not have any major unsafe accidents during the winter vacation of 20XX, and successfully completed the safety and security work during the vacation.

4. Duty work report

Time flies, and it has been four months since I came to China Film Academy. Looking back on these past few months, I can’t help but sigh with emotion. The leaders are attentive and caring, and the colleagues’ enthusiastic help is all vividly remembered. The company has given me such a platform to learn and grow, which I feel is very precious. I will definitely not disappoint the expectations of my leaders and colleagues, work hard to learn basic business knowledge, become familiar with front-line work processes, and improve my business quality and management level. The following is a simple personal summary of my work, study and life in the past few months.

1. Work and study

1. Box office study

On the first day when I came to the cinema, the first task given by the leader was to learn the front-line work process. Be familiar with and use the ticketing system flexibly. Wei Haiyan gave me a lot of help when I was studying at the box office. I also love to learn. If I don’t understand the business, I will ask questions immediately. I will always take the initiative to ask Sister Wei to supervise the unfamiliar operations. When I encounter key points and difficult-to-understand processes, I will I will also take the initiative to write it down and think about it slowly. With this willingness to study and learn, I can basically buy tickets independently in about two days. While learning the basic business, I also enjoyed the process of buying tickets.

2. Sales learning

Compared with box office, sales learning is not only about system operation, but also about reflection ability and calculation level. I admire Li Chunmei very much for this, and I am very happy to have such a senior to teach me. Under Sister Li's earnest guidance, I have a deeper understanding of the selling system. I have a basic understanding of the daily inventory and statistics of goods, the maintenance of machinery and equipment, and the daily management of maintenance goods, and have mastered the basic procedures of selling goods.

3. Field affairs learning

Field affairs is a very complex and tedious job. During the few days of working on the field, I started with ticket checking, and then gradually deepened into renting and selling 3D glasses, patrolling the venue, and handling hall changes. Every job requires quick eyesight, quick hands, and a flexible mind. These skills are difficult to master quickly through training. You can only watch more, listen more, think more and slowly summarize and practice. Summarize other people's processes and methods of handling things, and find a more complete path that suits your own work experience.

4. Study in the computer room

The nature of the computer room is different from that of other positions. In the computer room, you are more involved in dealing with machines and operating systems. In the computer room, I studied with Shi Lei. The first thing I had to learn was to become familiar with the projection machine, how to turn it on and off, how to deal with simple machine failures, and understand and become familiar with the working principles of the projection machine and various supporting facilities. The second step was to learn. Turning on and off the air conditioning fan seems simple, but in fact the key point is how to sense whether the temperature in the hall is comfortable and suitable for watching movies. To do this, you must keep close contact with the venue management, and individuals must also go to the hall from time to time to feel the temperature. changes; the third focus of learning is how to master and operate the TMS system proficiently. To do this, you must not only learn the basic operating steps, but also be careful and not make any mistakes. Therefore, to do this job well, you must constantly Take the trouble to check again and again to ensure nothing goes wrong.

5. Studying on the duty manager position

If my days at China Film Academy are compared to building a house, box office, sales, and studying in the field management computer room can be compared to laying a foundation, then I How to get to the first floor? How can we make this first floor strong and beautiful without losing style? My duty manager training was with Xu Xingxiang. Sister Xiang can always teach earnestly. Sister Xiang will teach you all the key points and details. I also study hard. I will also record many key points in my notebook. If I don’t understand the details and key points, I will ask Sister Xiang how to do it. Of course, no matter how well you learn the workflow, you may not be a very competent manager on duty. Two very important points in the duty manager position are the ability to adapt to changes in communication with customers and the skills in handling customer complaints. On these two points, I feel my own shortcomings. First, although I have more than two years of high-end hotel work experience, the groups and nature of my services are different. There is a difference in quality between mass-consumed cinema customers and high-end consumer hotel customers. There is a big difference, which gives me some headaches in handling related complaints; secondly, I am new to the movie theater industry, and I don’t have a clear idea in my mind about how to deal with certain things. Skills still need to be improved. Regarding my shortcomings in handling customer complaints, I did not escape, but actively studied. Listen more and listen to what the manager on duty said to the same customer complaints and how the customers reacted; watch more and see how their gestures and expressions communicated with the guests; think more and think about what I should do in this situation. Solve the problem and think about the customer's mood at this time; summarize more. I not only follow Sister Xiang to handle customer complaints, but I always rush to where there is an opportunity to learn, listen more, see more, and think more. . Summarizing how different managers on duty handled the same customer complaints, what shortcomings they had, what I needed to add, and how I should handle these situations myself. Gradually, handling these customer complaints became like writing a computer program. Some abilities and talents are important, but I believe more in experience and practice.

6. Study the marketing department

The marketing department plays an irreplaceable role for a cinema, especially for a newly opened cinema, how to develop the market? How to attract customers through various activities, and how to achieve certain publicity effects through various publicity means to achieve regional market advantages. These are the basic qualities that a future cinema manager must have. When I studied in the marketing department, I still felt a lot of discomfort at the beginning. I was not used to this fixed work format and working hours. Of course, a new environment always takes time to adapt to. First of all, we need to learn how to arrange films with Sister Wang Fang. Unlike Sister Xiang, Sister Wang Fang only gave a rough outline, but she also talked about the process and key points. It depends on your own understanding, and if you don’t understand, just ask. When I first started lining up, I still felt a little uncomfortable. I always looked ahead and did not care about the future. The lining up was messy and very nerve-wracking. Fortunately, I gradually adapted to this rhythm. I always ask myself to practice arranging films at fixed times every day, and use various channels to grasp the popularity of newly released films and understand the attention of target groups; secondly, I learn how to book group buying tickets and Printing, there happened to be a company that needed group purchase coupons, so I had the opportunity to do it; again, I learned about the execution of related activities with Yan Xintong, and learned about the main channels and means of our market promotion; finally, I followed Fang Lin to do this year’s anniversary celebration and Regarding the planning of Christmas activities, I also wrote a plan for Christmas activities to Fang Lin. Of course, Fang Lin would not leave me idle, including various weekly reports, monthly market analysis, etc. In short, studying in the marketing department for nearly a month allowed me to understand the daily operations of a movie theater from a higher perspective, understand the daily work flow of the marketing department, master the film scheduling operation and the production of various reports, and independently analyze the surrounding competition. Cinema market share, and the strengths and weaknesses of our cinemas.

2. Experience

1. Adapt to my job

My major is tourism management. I have been working in the hotel industry after graduation. It is my first time to come to China Film. Of course, there will be a lot of discomfort when you first come into contact with the film industry. First, the adaptation of work content. When you enter a new industry, you have to start from scratch. When I was studying with Sister Xiang, I didn't know how to deal with problems or customer complaints at the beginning, and I didn't even have a complete problem-solving model in my mind. Therefore, people may have the impression that they hide behind when trouble comes and have no motivation. This is just a process of growth. After I became familiar with the duty manager’s work process, work content, and methods of handling customer complaints, I became so comfortable handling and solving problems. I fell in love with this job even more and began to turn my work into a kind of enjoyment. Secondly, the adaptation of service objects. My last workplace was an international chain of high-end luxury boutique hotels. The target groups we served were either rich or expensive and had high quality. Watching movies is a kind of mass consumption, and you come into contact with people and things that are unimaginable in the hotel industry. Of course, this is also the most training and challenging job. If there are differences, try to find out the most common points among these people, classify them and summarize them, and seize the psychological characteristics of the customers to break them down one by one. The last step is adaptation to the working environment. The working environment is mainly about interpersonal relationships. If you want to be a qualified lower-level manager, you must handle your interpersonal relationships with employees appropriately, neither too close nor too distant.

I think I do quite well in this regard. I am relaxed and relaxed when working, and I will actively participate in colleagues' gatherings whenever I have time.

2. Personal mentality

Before joining the company, I was worried about whether I would be competent as a layman and whether I could adapt to my job. I had no idea about this. It's not that I don't have confidence in myself, but I'm worried that I will let down the leadership's attention. So I really want to seize this hard-won opportunity and treat this job as my own career. I also work hard in this way. During department rotations, I never miss a detail worth learning; I carefully record every key point; I will take the trouble to ask for advice on things I don't understand. My study is not only limited to working hours. After get off work and even while walking on the road, I will look for some information and news related to movie theaters on the Internet to read and keep thinking and digesting. I will compare, analyze and summarize the hard-earned statistical data again and again. In the big environment, as the person in charge of the cinema, how can I combine these data from an overall perspective to control my own cinema. "Details determine success or failure, attitude determines height." I have always taken this sentence as my motto to alert myself at all times. When it comes to things or work, either don't do it, or do it well if you do it. With the leadership's attention, good attitude, excellent growth and learning environment, and generous remuneration, I have no reason not to strive for this career.

3. Problems discovered at work

1. Employees’ service awareness is not strong: Whether in sales, box office or on-site management, our employees lack the awareness to proactively serve guests. Cinema is one of the service industries. What we have to do is not only make customers feel that they come to the cinema just to watch movies, we should also make guests feel comfortable and comfortable in the viewing environment and the bright smiles on the faces of the waiters. A deep impression. The shortcomings of our employees in this regard should have a lot to do with recruitment channels, including post-training and the overall working environment. We still do not have a systematic system for onboarding training for new employees, which is a big shortcoming.

2. Employees are generally very lax at work: The overall laxity is mainly reflected in playing on mobile phones at work, chatting in groups, and being very lax and unmotivated in customer service. These problems do not appear in a day or two, these are criticisms that have accumulated over time. It is difficult to achieve immediate results by relying on people to manage. It is recommended to use systems to restrain individuals and establish an appropriate reward and punishment system. Not only do we have top performers, we also name our worst performers of the month. The duty manager must have a task and regularly report the worst-performing employees at a fixed quota; the leadership questioning system requires leaders to regularly communicate with, criticize and correct the worst-performing employees; the post-appraisal system implements supervision and inspection of the worst-performing employees.

3. The sales and box office staffing is unreasonable: The staffing of sales and box office staff is still very sufficient, but only the morning shift and the evening shift are arranged, and the middle shift is rarely arranged. If we schedule more mid-day shifts on weekends or holidays, our staffing is completely sufficient. Personally, I feel that our decentralized scheduling is not very suitable. There is too much freedom and poor control will affect the daily operations of the cinema. It is recommended that the right to schedule shifts should be given to the manager on duty, and the manager on duty should regularly schedule shifts and report them to the leadership for review.

5. Report on duty work

I carefully study and implement relevant rules and regulations based on my own actual situation. By working hard to learn business knowledge, asking for advice humbly, strictly abiding by various operating procedures, integrating theoretical knowledge into practical work, and successfully completing various tasks.

1. Carefully study the superior’s instructions, documents, meeting minutes, etc. on production safety, keep abreast of the production safety situation, abide by regulations and disciplines, and improve safety awareness. Taking safety production as the core, actively participate in trainings with the theme of improving safe operation level and practical operation ability, learn from colleagues around you with an open mind, and quickly master the various work requirements of on-duty personnel.

2. Implement various rules and regulations and clarify the responsibilities of on-duty personnel. Strictly implement the general policy of "uninterrupted, high-quality, economical and safe" operation and maintenance, improve safety awareness, and fundamentally eliminate the occurrence of human-related accidents such as misoperation. Arrive at work on time, stick to your post during duty and never leave without reason, and do a good job in equipment inspection and maintenance work.

3. Actively participate in regular safety meetings in Taili, carefully study the important safety instructions, briefings, and announcements from superiors, and combine them with routine safety inspections, safety production month activities, and assistance in summer, autumn, and New Year's Day. The squad leader conducts safety self-examination and promptly rectifies any problems found.

During one year of working as a duty officer, through in-depth study of the operating procedures and various rules and regulations of radio and television transmission, I have a clearer familiarity and understanding of radio and television wireless transmission work, and I have a clear understanding of the work of being on duty. They have a proficient grasp of the responsibilities of personnel, daily inspections, operation records, and handling of general accidents. I am determined to adhere to the premise of safe production in my future work, start from my own job and daily work, maintain an enterprising and perseverant style, start from me, start from the small things around me, and persevere. We will work hard on production safety, complete various tasks in a solid manner, and ensure safe broadcasting.