How to avoid complaints

Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.

Extended data:

Consumers' associations shall accept the following complaints according to law:

(a) consumers complain that their rights and interests have been damaged by the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

(two) consumers' complaints about the operators' failure to fulfill the legal obligations stipulated in the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

(three) complaints about the damage to farmers' rights and interests due to the purchase and use of seeds, fertilizers, pesticides, agricultural films, agricultural machinery and other means of production directly used in agricultural production.

No entertainment

The Consumer Association does not accept the following complaints:

(1) Disputes between business operators;

(2) There is no clear defendant;

1. The defendant can't find it.

The defendant's address is unknown.

(3) The business operator has truthfully explained to consumers in advance that the goods are defective;

(four) the two parties to the dispute have reached a settlement (mediation) agreement and have fulfilled it, and there is no new reason and relevant basis;

(five) disputes caused by investment, reproduction and other needs;

(six) consumers can not provide any necessary evidence;

1. If the goods exceed the three-guarantee period or warranty period, the defendant will no longer be liable for breach of contract.

2. There is no shopping voucher.

Consumers can't prove that their rights and interests have been infringed.

(seven) the relevant administrative departments, arbitration institutions or courts have accepted and handled;

(eight) the laws, regulations or policies clearly stipulate that it should be handled by the designated department;

(nine) the consumer fails to install, use, keep or disassemble the goods according to the instructions for the use of the goods, causing damage to the goods or personal injury;

(ten) the other is not in conformity with the provisions of national laws, regulations and rules.

Import, supply, storage, distribution, wholesale, retail, purchase and sale of duty-free goods required by duty-free shops at entry and exit ports, duty-free shops for diplomats in China, duty-free shops in cities, resident staff of foreign institutions in China and foreigners of foreign-invested enterprises; Sales of duty-free cars (including cars); Duty-free tobacco products are operated within the customs supervision area; Selling self-designed packaged food, drinks and wine; Wholesale prepackaged foods and dairy products (including infant formula milk powder) (the food circulation license is valid until May 22, 20 16); Import and export business; Developing, researching and selling domestic tourism commodities; Designing, producing, displaying and publishing advertisements; Sales of department stores, household appliances, clothing, chemical products, electronic equipment, building materials, decorative materials.

2065438+February 26, 2007 China International Travel Service Co., Ltd. (China International Travel Service, 60 1888. SH) It was announced that China Duty Free (Group) Co., Ltd. (hereinafter referred to as "China Exemption Company"), a wholly-owned subsidiary of the company, acquired the Duty Free Bank (Shanghai) Co., Ltd. for15.05 million yuan in cash. China was in charge of the duty-free shop in Beijing Capital Airport yesterday, and Shanghai was in charge of the duty-free shop in Shanghai Airport yesterday. The acquisition of Shanghai by China Duty Free Company means that it will also include the duty-free business of the Capital Airport and Shanghai Airport.