Does anyone know the application of tourist reception etiquette in society? If you want a paper, it's urgent. Thank you in advance here

1, all other doors are closed. When using the "opposite" seat, the seat facing the door is usually the upper seat, which should be given to the guests; Take the seat facing the door as the next seat, and it is advisable for the host to sit here by himself. 2. Take the right as the top. The standard practice of "side by side" ranking is that the guest and the host sit side by side facing the main entrance. At this point, with the right side as the top, let the guests sit down; Left side down, it should be the owner. 3, the center is the top. If there are fewer guests, but more people attend the meeting, the host can often sit around the guests in a certain way and invite them to live in the center, showing a state of "holding the moon and stars". 4. Take the distance as the top. The reason is simple: people close to the door are easily disturbed, while people far from the door are less disturbed. 5. Good seats are the best. Couches are better than single person sofa, sofas are better than chairs, chairs are better than stools, high seats are better than low seats, and spacious and comfortable seats are better than narrow and uncomfortable seats. 6. Freedom is paramount. Sometimes before the host gives up his seat, the guests choose their own seats and are already seated. At this moment, the host should let nature take its course. When a guest calls at home, the host must make all his live performances behave appropriately. Special waiting: In order to prevent guests from "staying indoors" when visiting, the relevant personnel responsible for entertaining each other must arrive at the appointed place at least 10 minutes in advance. When necessary, guests should be specially greeted outside the main entrance of the agreed place. Get up to meet; Hospitality: First, give your seat to others. The second is to store clothes and hats. The third is to pour tea and water. When serving drinks for guests, we should also pay attention to cleanliness and hygiene to ensure supply. The fourth is diligence and mutual assistance. Seriously focus. When talking with guests, you must listen carefully and concentrate, and don't be single-minded and answer irrelevant questions. Doing that is bound to offend people. Never be busy with other affairs when entertaining guests. For example, make a phone call, send a fax, review documents, find information, or chat with other colleagues, and so on. If you have to leave or answer the phone temporarily, don't forget to apologize to the guests in advance. It is best not to receive people from different places at the same time and place. If this happens, you can collect it in the order of "first come, first served", or you can arrange for others to collect it separately. Enthusiastic retention: under normal circumstances, whether the host and guest agree on the specific length of the meeting or not, the guest's departure must be proposed by the other party first. It is extremely impolite for the host to put forward the idea of seeing the guests off first, or to imply that he is disgusted with the guests with his own actions and expressions. When a guest asks to leave, the host should usually keep him warmly. You can tell the other person that you are "not busy" or ask the other person to "sit down for a while". If the guest insists on leaving, the host can get up first and then get up to say goodbye.

Traffic. The so-called traffic etiquette here refers to the etiquette norms that the reception party needs to abide by when arranging, preparing and selecting cars, boats and planes for the exclusive use of the other party in formal official reception activities. 1, the cost is not allowed to exceed the standard. To arrange, prepare and choose transportation for guests, we should not only require comfort, but also pay attention to thrift. 2, the results shall not violate the regulations. 3. The operation should not be faked. Schedule: When arranging, preparing and selecting transportation for guests, priority must be given to each other's schedule. Convenience and comfort: if possible, when arranging, preparing and selecting transportation for guests, priority should be given to those with excellent comprehensive indicators, high comfort, good service quality and good social reputation. Smooth and fast: Generally speaking, guests should choose fast and direct means of transportation to reach their destination. It's best not to let guests leave in the early morning or midnight, and don't let them arrive at their destination at night. Person in charge: Good at communication and improvise. Because there is no such quality in a series of specific work such as dispatching cars, booking tickets, purchasing tickets, changing tickets or confirming them. It is often difficult to do this position. Safety first: 1, establish safety awareness; 2. Take safety measures; 3. Observe the safety regulations. Seating: There are three general guiding principles when arranging or selecting specific seats for guests on the other side's means of transportation: First, it should conform to the routine; Second, we should do what we can; Third, it is convenient for the host and guests. Seats in the car: In the car, the conventional seating arrangement is that the right seat is higher than the left seat, and the rear seat is higher than the front seat. Take a double-row five-seater car that is most commonly used for official reception in China as an example. The order of seats in the car from high to low should be: right rear seat, left rear seat, rear middle seat and passenger seat. In official activities, the front passenger seat in the car is usually called "attendant seat". Traditionally, this seat should be taken by a secretary, translator, guard or assistant. It is not appropriate to invite guests to sit here. Only when the owner drives his own car, it is polite for the guest to sit in the passenger seat on an equal footing with the owner. Under normal circumstances, the middle seat in the back row of a double-row five-seat car is sandwiched in the middle, so it is not very comfortable to sit there, so it is not appropriate to invite guests to sit here. On the bus, the general ranking rules are: the front seat is higher than the back seat, and the right seat is higher than the left seat; The closer to the front door, the higher the seat position. On some buses, seats are arranged on both sides of the aisle. In this special case, the side facing the door should generally be the upper seat and the other side facing the door should be the lower seat. On the train, the routine of seat order is usually: the closer to the locomotive, the higher the seat order. The closer a box, sleeper or seat is to the middle of the carriage, the higher its ranking is. They all take the side facing the train direction as the upper position and the other side facing away from the train direction as the lower position. The lower berth is higher than the middle berth, and the middle berth is higher than the upper berth. In the same row of seats, the person facing the window is the upper seat, and the person facing the aisle is the lower seat. In the same row of seats, the right seat is higher than the left seat. When guests take the means of transportation, the receptionist should take the initiative to give each other warm help and thoughtful care. 1, contact to make an appointment; 2. Transport luggage and collect it; 3. escort them up and down; 4. Provide food and medicine.

Accommodation. Accommodation arrangements for official reception should be arranged according to the identity, number, gender, age, physical condition, living habits and work needs of the guests. Hotel selection should be based on the reception budget, actual reception capacity, reputation and service quality, surrounding environment, traffic conditions, safety conditions and other factors. Basic living needs such as air conditioning, hot water, toilet, telephone, TV, entertainment, shopping, office and conference facilities should meet the requirements. The receptionist should make the guests feel "at home" and be considerate, but they should not interfere in each other's private life, restrict each other's personal freedom and hinder each other's rest.

Gift. The choice of gifts should be commemorative, and "ceremony is light and affection is heavy". It is not advisable to send too expensive gifts, otherwise it will be suspected of bribery. It should also reflect the national and local characteristics, be targeted, vary from person to person and from thing to thing, try to make gifts popular with guests, avoid taboos in variety, color, pattern, shape, quantity and packaging, and prohibit sending cash, valuable securities, natural jewelry, precious jewelry, medicines, nutriments, advertising materials, articles that are easily misunderstood by the opposite sex, and articles involving state and commercial secrets and immoral items.

Farewell, as it means, usually refers to walking with the other party at a certain distance out of courtesy when the guest leaves, or going to the place where the guest leaves for the return trip to say goodbye. Watch each other leave. The most common forms of farewell are farewell, farewell, farewell, seeing off and so on. Saying goodbye means breaking up with your partner. As a rule, the farewell should be put forward by the guests first. If the host says goodbye to the guests first, it will inevitably give people a feeling of being disgusted with the guests and trying to drive them away, so it should be unusual. Guests often say "goodbye" and "goodbye" when saying goodbye. At this time, the host will generally say: "bon voyage" and "bon voyage". Sometimes, the host and guests will say "goodbye" to each other, tell each other "take care", or entrust the opposite party to say hello to colleagues and family. When saying goodbye, we should pay special attention to the following four links. First, it should be preserved. Second, we should stand up and stay behind. Third, reach behind your back. Fourth, give each other a ride. Farewell is also called parting. When saying goodbye to guests, pay attention to the convenience of the host and guests, and pay attention to inform them in advance. The best place to say goodbye is the guest's temporary residence. You can also bid farewell to the guests in the reception room, VIP room, or at a banquet specially held for the guests. The main personnel attending the farewell party should be people with similar identities and positions between the host and the guest, as well as the staff of counterpart departments. Receptionist, wait. The main contents of farewell are: first, to express the meaning of farewell; Second, listen to the guests' opinions or suggestions; Third, find out whether the guests need help to do it for them; Fourth, present commemorative gifts to the guests. Farewell is also called farewell dinner. It means that before the guests leave, the host party holds a banquet for each other in order to bid farewell to each other seriously. A special banquet held for a farewell dinner, usually called a farewell dinner. Before the guests leave, a farewell banquet is specially held for each other, which is not only warm and grand in form, but also often makes the other party feel highly valued and further deepens the mutual understanding between the guests and the host. Seeing off, especially when the host's important guests visiting in different places leave the local area, specially send someone to the guest's departure and return place to say goodbye to the guests and watch the other party leave gradually. In the reception work, the main objects that need to be arranged to see off are: official visiting foreign VIPs, important guests from afar, heads of close cooperation units, relevant personnel of important cooperation units, elderly and frail visitors, people with more luggage, etc. When guests ask their hosts to see them off, they usually meet each other's requirements. When considering the specific time to see the guests off, it is important to take into account the following two points at the same time: first, don't delay the guests' trip, and second, don't interfere with the guests' plans. Usually, the place where the guests are officially sent off should usually be the starting point when the guests return. For example, airports, docks, railway stations, long-distance bus stations and so on. If the guests return from the temporary accommodation, they will take a special bus directly, or they can use the temporary accommodation as a place to see them off, such as hotels, restaurants, hotels, guest houses, etc. If a farewell ceremony is held, the place of farewell is often the square, hall, etc. Suitable for ceremony. When seeing off guests, there are a series of specific requirements for the etiquette of seeing them off. One is to have a cordial conversation with the guests. The second is to shake hands with the guests. The third is to wave to the guests. The fourth is to leave after the other party has left.

Accompany. Accompanying reading should pay attention to standardization and from beginning to end. First of all, we should understand the comprehensive situation of the guests, make clear the reception plan, be familiar with the whole process, and pay attention to the connection of each link. During the visit, it is not advisable to designate too many accompanying personnel, and they shall not be replaced or left without saying goodbye. Answer the guest's questions, but don't promise anything beyond your authority at will. The escort should publicize and introduce the guests in time, pay attention to the time rhythm, and pay attention to the requirements of the guests in the escort activities. In principle, two people will accompany the guests to the room, take good care of the guests' luggage and do a good job in the aftermath.