Code for the construction of smart scenic spots

Code for the Construction of Smart Scenic Spots in Beijing (for Trial Implementation)

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This Code is proposed by Beijing Tourism Development Committee and is responsible for centralized interpretation. Drafting unit of this specification: Beijing Tourism Development Committee and Beijing Ding Feng Meijing Technology Co., Ltd.. 1 Scope This specification specifies the basic requirements for the evaluation of smart scenic spots in Beijing. This specification is applicable to all types of A-level tourist attractions in Beijing. 2 normative reference documents The clauses in the following documents become the clauses of this specification by referring to this specification. For dated reference documents, all subsequent modifications (excluding errata) or revisions are not applicable to this specification. For undated reference documents, the latest edition is applicable to this specification. GB/T 17775-2003 classification and evaluation of quality grades of tourist attractions 3 terms and definitions the following terms and definitions apply to this specification. 3. 1 Smart scenic spot means that the scenic spot can comprehensively, thoroughly and timely perceive the geographical things, natural resources, tourist behaviors, personnel tracks, infrastructure and service facilities of the scenic spot through intelligent networks; Visual management of tourists and scenic spot staff; Optimize and rebuild the business process and intelligent operation management of scenic spots; Form a strategic alliance with upstream and downstream enterprises in the tourism industry to effectively protect the authenticity and integrity of heritage resources and improve the service quality for tourists; Realize the comprehensive, coordinated and sustainable development of the environment, society and economy in the scenic spot. 3.2 Internet of Things The Internet of Things is an extended application and network extension of communication networks and the Internet. It uses sensing technology and intelligent equipment to perceive and identify the physical world, and carries out calculation, processing and knowledge mining through network transmission and interconnection to realize information interaction and seamless link between people and things, so as to achieve the purpose of real-time control, accurate management and scientific decision-making of the physical world. 4 Construction Contents and Requirements 4. 1 Communication Network 4. 1 Public Telephone Network 4. 1. 1 A public telephone for tourists should be built. Sufficient quantity and reasonable setting. 4. 1. 1.2 deploy telephone alarm points, and publicize the rescue telephone number, consultation telephone number and complaint telephone number of the scenic spot beside the telephone. Visitors can call the alarm point and ask the staff on duty in the alarm system for help. 4. 1.2 wireless communication network can receive cell phone signals, which is convenient for mobile communication and has smooth lines. 4. 1.3 wireless broadband network (WLAN) should cover the wireless broadband network, so that tourists can conveniently connect mobile phones, computers and other terminals to the Internet in a wireless way during the tour. 4.2 Comprehensive management of scenic spots 4.2. 1 video surveillance 4.2. 1 video surveillance should be able to cover all scenic spots, and at the same time, it can focus on monitoring important scenic spots, passenger flow concentrated areas and accident-prone areas. 4.2. 1.2 monitoring interface screen can be displayed on various display devices and can be operated. Video surveillance should have intrusion alarm and other functions. 4.2. 1.3 The video monitoring control panel can control picture zooming and lens rotation to realize real-time remote viewing of images and 3G Internet of Things video monitoring. 4.2. 1.4 can support video retrieval and viewing, and can customize video conditions. The storage and retention time of video data should exceed 15 days. 4.2.2 Crowd monitoring should include and realize the crowd counting management at the entrance, the crowd counting management at the exit, the real-time statistics of the total number of tourists, the statistics and monitoring of tourists' hot spots, and the automatic alarm of traffic overrun. 4.2.3 Landscape resource management 4.2.3. 1 can monitor or monitor natural resources and environment, mainly including meteorological monitoring, air quality monitoring, water quality monitoring and biological monitoring. 4.2.3.2 can use modern scientific management methods to monitor, monitor, record, record, protect, preserve, repair and maintain all kinds of heritage resources, cultural relics resources, architectural landscapes, museum collections and other landscape resources in scenic spots, so as to facilitate the query and retrieval of cultural relics data of landscape architecture and show them to the public. 4.2.4 Professional financial management software should be used in financial management. It also includes financial management contents such as asset management, fund-raising management, investment management, operating income management, tax management, profit management and cost management, as well as financial management methods such as financial forecasting, financial decision-making, financial budget, financial control, financial analysis and financial audit. 4.2.5 Office Automation Office automation should include process management, e-mail, document management, document circulation, examination and approval management, work calendar, personnel dynamic display, financial settlement management, announcement, news, notice, personal information maintenance, meeting management, attendance management, etc. 4.2.6 Business resource management can apply modern scientific means to form a standardized system. It also includes the allocation of commercial resources, store management, commercial supervision, contract management, property norms and so on. 4.2.7 Emergency broadcast should cover the whole scenic spot with clear sound. Broadcasting should be controlled by the scenic spot control center and the command and dispatch center. In case of disaster or emergency, it can be immediately converted to emergency broadcasting. 4.2.8 Emergency response system should be equipped with tourism emergency plan and emergency response system. According to the emergency plan, comprehensive command and dispatch and coordinated rescue services can be carried out for tourism emergencies. Can use modern communication and call system to accept travel consultation and complaints in time. 4.2.9 Command and dispatch center shall have the functions of commanding and dispatching personnel and vehicles, and organizing, coordinating, managing and controlling emergency resources. It can control the monitoring terminal, obtain comprehensive tourism information and release tourism information. 4.3 Electronic tickets and electronic access control should be in the form of electronic tickets. Ticket sales and ticket inspection information can be networked and queried remotely. Ticket sales should be computerized. Handheld mobile terminal equipment or vertical electronic entrance guard shall be equipped to realize automatic ticket identification and ticket checking. The purchase of electronic tickets should support mobile phone payment or online financial payment. 4.4 Portal websites and e-commerce 4.4. 1 There should be portal websites with the core content of serving tourists, and they should be online and operate normally. 4.4.2 The portal website shall include: basic information browsing of scenic spots, scenic spot information inquiry, tourist route recommendation and itinerary planning, scenic spot publicity service, traffic navigation, download service, official Weibo with links, multilingual information service and other contents and functions. 4.4.3 Tickets for e-commerce scenic spots should have the functions of online booking, telephone booking, online payment and online trading. Tourist products and souvenirs of scenic spots should be able to be booked and traded online. 4.5 Digital Virtual Scenic Area and Virtual Tourism Use the mixed reality technology of three-dimensional panoramic real scene, three-dimensional modeling and simulation technology, 360 real photos or videos and other technologies to build a digital virtual scenic area, realize virtual tourism and enhance the publicity of the scenic area. Digital virtual scenic spots should account for a high proportion of all the scenic spots that tourists really visit. Digital virtual scenic spots and virtual tourism platforms can be applied to the Internet, scenic portals, scenic touch-screen navigation machines, smart phones and other terminal devices. 4.6 Tourist service and interactive experience 4.6. 1 self-guided tour 4.6. 1. 1 A modern self-guided tour system based on wireless communication, global positioning, mobile Internet and Internet of Things should be provided for tourists. The hardware equipment of the self-help tour guide can display the tour guide map of the scenic spot, support wireless internet access and global positioning system, and complete the self-help tour guide explanation. It can provide mobile phone self-help tour guide software download, and complete the functions of scenic spot map query and search, tour route planning and route selection, and self-help explanation of scenic spots through smart phones and other devices. 4.6. 1.2 can provide self-help tour guide equipment based on RFID, infrared, recording and playing technologies to serve tourists. 4.6.2 Release of Tourism Information 4.6.2. 1 Ways and Forms of Release of Tourism Information Advertising columns or multimedia service terminals should be set up in tourist attractions to release tourism information, and the advertising columns or multimedia service terminals should be arranged reasonably and displayed conspicuously. It should be possible to publish travel information on the self-help tour guide terminal. It can send messages to tourists' mobile phones in the form of SMS and MMS. The contents of 4.6.2.2 tourism information release should include the basic situation of scenic spots, real-time dynamic perception information (temperature and humidity, light, ultraviolet rays, air quality, water temperature and water quality, etc.). ), intelligent reference information (tourist flow, traffic congestion, parking spaces, etc. ) in the scenic area, and the scenic area management department timely release relevant information. 4.6.3 The interactive service platform for tourists and complaints should be equipped with touch-screen multimedia terminals in the scenic area. It can realize the functions of tourism-related information query, software download, road information printing, online message complaint, touch screen virtual tourism and so on. The telephone complaint handling system is perfect. The online complaint handling system is very perfect. 4.6.4 Call service center should be able to connect to 1230 1 travel hotline platform. Can provide tourism product inquiry, scenic spot introduction, ticket reservation service, tourism information inquiry, tourism route inquiry, traffic route inquiry and other services. 4.6.5 Multimedia display scenic spots should be equipped with multimedia display system, which mainly relies on geographic information system, virtual reality, modern multimedia and other technologies, and uses high-tech means to display scenic spots, natural and cultural heritage, biodiversity and the reproduction of ancient cultural relics. 4.7 Smart Scenic Area Construction Planning and Tourism Story and Game Software 4.7. 1 Have its own detailed and professional smart scenic area construction planning (scenic area informationization, digital scenic area). 4.7.2 Compile tourism stories related to Beijing cities and scenic spots, and combine them with tourism marketing to form commercial operation. 4.7.3 Compile game software related to Beijing cities and scenic spots, and combine it with tourism marketing to form commercial operation. 4.8 Innovative projects are not mentioned in this specification, but various innovative technologies, means and methods are used in the construction, management and tourist service of scenic spots to improve the service quality, environmental quality, landscape quality and comprehensive satisfaction of serving tourists.