How does a hotel write a guest complaint review to the Tourism Bureau?

Dear leader:

First of all, I am sorry for this incident. Because of my indolence, disrespect and carelessness towards customers, it has had a negative impact on the company, which has harmed the company's interests and interests. I would like to express my sincere apology to all leaders. I feel extremely guilty and have no regrets for this mistake. The incident has already happened, and apologizing is no longer helpful. However, I still want to sincerely review my actions to the company and everyone, reflect deeply, and resolutely prevent such incidents from happening again.

The occurrence of such an incident is by no means accidental. It clearly reflects how unprofessional my previous work attitude was. As a member of the service industry, I should be well aware of how important the service attitude towards customers is, especially in a position like mine that is in frontline contact with customers. My attitude greatly affects the company's image in the minds of customers. , if I make a mistake here, then all the image efforts made by everyone before will be greatly compromised because of me. This incident fully exposed my lack of emphasis on work.

This time when a customer complained, the leader pointed out my mistake promptly and severely criticized me. On a certain level, I feel deeply sad and at the same time feel a little lucky. I am glad that I woke up in time, because this review exposed my potential mistakes and inspired me to correct my mistakes and prepare for a better future. Work hard. This is undoubtedly a key turning point for my future life and work path.

Therefore, I want to deeply reflect and sincerely express my sincere gratitude to the leaders for their concern. In the next stage, I will keep the lessons learned from this time in mind. I have to realize from the bottom of my heart such a huge mistake. Once again, I hope that the leader can accept my sincere apology and supervise me in the future to correct my mistakes. Regarding this, I will humbly ask my leadership colleagues for advice, actively cooperate, learn from experience, refer to the service charter, be strict with myself, and work conscientiously to avoid this happening again.

Finally, I hope that all employees can use me as a negative material, compare themselves, check themselves, be strict with themselves, be diligent in their work, shoulder their responsibilities, be an excellent employee, and contribute to the development of the company. Contribute your part.