Traditional Culture Encyclopedia - Tourist attractions - What should I do if I am forced to spend money while traveling abroad?

What should I do if I am forced to spend money while traveling abroad?

1. When traveling, you encounter compulsory consumption

We are under great pressure at work. When it is time to go on vacation, we all want to go out for a walk.

Even when you are unhappy, a quick trip is a willful little happiness for many people.

Many times, for the sake of peace of mind and convenience, many people choose to sign up for a tour group.

But what should you do when you are happily traveling but encounter the old topic in the industry: "forced consumption"?

2. What laws does forced consumption violate?< /p>

Many travel agencies offer travel routes at low prices.

We even went to some villages and towns to hold activities, and signed up and gave gifts.

When the old man saw that the price was cheap, there were gifts, and he could go out and play, he happily signed up.

As a result, not only did many paid projects pop up on the way.

They were also brainwashed into buying products, and if they didn’t buy them, they wouldn’t be released. I end up buying a bunch of messy things to go home, which is really annoying.

When you go out for fun, do you have to be manipulated by a travel agency?

Of course not, the travel agency’s behavior is illegal!

You can return the purchased items for a refund. Let the travel agency advance the payment.

Money for separately paid items can also be refunded.

Article 35 of the Tourism Law of the People's Republic of China

Travel agencies shall not organize tourism activities at unreasonably low prices to deceive tourists, and arrange shopping or other Obtaining kickbacks and other illegitimate benefits from paid travel projects.

Travel agencies that organize and receive tourists are not allowed to designate specific shopping venues and are not allowed to arrange additional paid travel items. However, this is excepted if it is agreed upon by both parties or requested by the tourist and does not affect the itinerary arrangements of other tourists.

In the event of violation of the provisions of the first two paragraphs, tourists have the right to request the travel agency to handle returns and advance the return payment within thirty days after the end of the travel itinerary, or to refund the cost of separately paid travel items.

There are also travel agencies that deceive users in various ways.

Reduce the items in the contract and shorten the play time;

Privately arrange entertainment, visits and other paid items;

Privately increase the number of shopping times and extend the shopping time;

Forced or disguised forced shopping, even designated shopping stores are full of fakes

Don’t panic, for all the above behaviors~

We can ask the travel agency for compensation !

Article 10 of the "Travel Agency Service Quality Compensation Standards"

If a travel agency, tour guide or group leader violates the contract between the travel agency and tourists and damages the legitimate rights and interests of tourists, the travel agency shall follow the following procedures Standard shall bear the liability for compensation:

(1) If the tour time is shortened, tourist attractions are omitted, and tourism services are reduced without authorization, the travel agency shall compensate for reasonable expenses such as failure to complete the agreed tourism services and pay the same amount of liquidated damages. If attractions without tickets are omitted, the travel agency will pay the tourist a penalty of 5% of the total travel cost for each missing location.

(2) If the travel agency arranges meals, entertainment, medical care, visits and other separately paid items other than those agreed in the contract without the signature of the tourist, the travel agency shall bear the cost of the separately paid items.

(3) If the tourist violates the contract by increasing the number of shopping trips or extending the length of stay without the signature of the tourist, a penalty of 10% of the total travel fee will be paid to the tourist each time.

(4) If tourists are forced or disguised to shop, a penalty of 20% of the total travel expenses will be paid to the tourists each time.

(5) If the tourists purchase counterfeit and shoddy goods at the shopping venues agreed in the contract, the travel agency shall be responsible for recovering or compensating the tourists’ direct economic losses.

(6) If the goods are sold privately, the travel agency should fully refund the purchase price of the tourists.

3. How to protect your rights due to forced shopping?

1. Negotiate between the two parties and complain to the tourist attraction management office.

2. Complain to consumer associations and tourism complaint handling agencies.

(1) Dial 12301 to complain (national tourism service hotline)

(2) Dial 12315 to complain (consumer complaint reporting hotline)

3. If the contract There is an arbitration clause in the contract, and arbitration can be initiated by virtue of the arbitration clause.

4. File a lawsuit with the People's Court.

4. Penalties for deception and forced consumption

01: Penalties for travel agencies

1. Confiscation of illegal gains and ordering suspension of business for 3 months for rectification, serious circumstances Yes, the travel agency business license will be revoked.

2. A fine of 30 yuan will be imposed. If the illegal income is more than 30 yuan, a fine of 5 times the illegal income will be imposed.

3. Include bad information on tourism business services, transfer it to tourism business service credit files, and announce it to the public.

02: Punishment of relevant responsible persons

1. The persons directly responsible and those directly responsible shall have their illegal gains confiscated and be fined 20,000 yuan;

2. The travel agency legal person and main manager whose travel agency business license has been revoked shall not engage in travel agency business within 3 years from the date of punishment;

3. Include bad information on tourism business services and transfer it to Tourism business service credit files shall be published to the public.

03: Penalties for tour guides and team leaders

1. Confiscation of illegal gains, a fine of RMB 20,000, and revocation of tour guide and team leader certificates.

2. Tour guides and team leaders who have had their tour guide certificates and team leader certificates revoked cannot re-apply for tour guide certificates and team leader certificates within 3 years from the date of punishment;

3. Included in the tourism list Bad information on operating services shall be transferred to the credit files of tourism operating services and announced to the public.

04: Penalties for compulsory shopping venues

1. Include bad information on tourism business services, transfer it to the credit file of tourism business services, and announce it to the public;

< p>2. Transfer the case to the public security, industrial and commercial departments and other relevant departments in accordance with the law.