Can individual group tickets be refunded?

You can withdraw.

When group ticket passengers need a refund, they need to go to the station window before the departure time marked on the train ticket, and refund the corresponding fare after collecting the refund fee. In special circumstances, with the approval of the station manager at the station where the ticket was purchased or the station where the ticket is printed, the process can be processed within 2 hours after driving. For group travelers, please arrive no later than 48 hours before departure.

If the original ticket was purchased with cash, the cash should be returned when handling the refund. If the original ticket is purchased using a bank card at the railway ticket window or using an online payment tool on the 12306 website, according to the relevant regulations of the card-issuing bank or online payment tool, the refundable amount will be refunded to the bank card or online payment tool used for the original ticket purchase within the specified time. Payment instrument.

Tickets cannot be refunded after the passenger has started traveling. However, if you are unable to continue traveling due to injury or illness, the difference between the fare collected and the fare for the section traveled can be refunded based on the passenger transportation record issued by the train, and a refund fee will be charged; if the section traveled is less than the minimum mileage, the minimum mileage will be used. Travelers will do the same. When returning a ticket stamped with the word "行", please change your luggage first. Tickets changed after driving are non-refundable. Platform tickets sold are non-refundable.

Extended information

Notes on the use of group tickets:

1. When submitting the ticket purchase request, the passenger’s ID must be a second-generation ID card. You must present the original second-generation ID card of the passenger

2. The word "group" is printed on the face of the group ticket for migrant workers.

3. If you want to change the migrant worker group ticket paid online, you must go to the station window to handle it.

4. According to the relevant regulations on group tickets, refunds for group tickets for migrant workers must be made no later than 48 hours before the driving time stated on the ticket.

5. Due to the different ticket purchasing needs of migrant workers in the regions where each railway bureau is located, each railway bureau will issue an announcement on the processing of group tickets for migrant workers based on actual conditions. Passengers who require group tickets can pay attention in time.

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China Railway 12306--?How to apply for a refund?

People's Daily Online--The railway department has launched the processing of group tickets for migrant workers