How to complain if the travel agency deposit is not refunded?

Legal analysis: If a tourist encounters a travel agency and does not refund the deposit, he can complain to the Tourism Bureau and the Industry and Commerce Bureau. The complaint telephone number is 123 15. If the administrative procedure is not good, we will take the judicial procedure to prosecute, but the judicial procedure is troublesome. I suggest administrative procedures, as long as there is evidence.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 586 The parties may agree that one party shall pay a deposit to the other party as security for the creditor's rights. The deposit contract is established when the deposit is actually paid. The amount of the deposit shall be agreed by the parties; However, it shall not exceed 20% of the subject matter of the main contract, and the excess shall not have the effect of deposit. If the actual amount of deposit paid is more than or less than the agreed amount, it shall be deemed as a change of the agreed amount of deposit.

Article 588 Where the parties have agreed on both liquidated damages and deposit, if one party breaches the contract, the other party may choose to apply the liquidated damages or deposit clause. If the deposit is not enough to make up for the losses caused by one party's breach of contract, the other party may demand compensation for the losses exceeding the deposit amount.