How to train tour guides in tourist resorts?

The training methods for tour guides in resorts and tourist areas are as follows:

1, combined with the emergence of new scenic spots, organize tour guides and create tour guide words.

2. According to the new trend and new market demand of the tourism industry, industry experts are invited to give special lectures.

3. Invite experts and scholars to give lectures on tourism-related cultural topics.

Tour guides need to have a series of professional skills, including but not limited to tour guide skills, tour guide explanation skills, small language coping skills, emergency handling skills, emergency handling skills and so on. Mastering these skills is a basic quality of tour guides and an important guarantee for them to provide quality services for tourists.

A tour guide must have excellent psychological quality. Patience, carefulness, responsibility and hospitality are all very important psychological quality requirements. Be able to deal with some abnormal situations in work, especially the doubts and difficulties that may arise during tourists' play.

Tour guides require higher humanistic quality, which is an important guarantee for them to carry out tour guide work. In the communication with tourists, cultural interpretation and other links, tour guides require extensive knowledge reserves and cultural literacy.

Training content:

1, tour guide skills

The tour guide is one of the backbones of the tour guide team, and it needs to play an important role in the pre-planning of the team, organizing the itinerary, and coordinating with travel companies/attractions. The training focus of tour guides mainly includes team management, time planning and control, communication, coordination and problem solving.

2, the tour guide to explain skills

The tour guide explanation is one of the most important duties of tour guides, and whether the tour guide explanation can be done well directly affects the tourists' perception of the scenic spot and the play effect. The tour guide's explanation includes oral expression ability, knowledge transmission ability and language communication ability. The cultivation of these abilities requires professional training.

3, emergency handling skills

The quality of tour guides must have the ability to deal with emergencies, especially when there are tourism safety problems. The ability to deal with emergencies includes the ability to identify emergencies, the ability to make decisions, the ability to cope with crises, and the ability to appease psychology.