How do tourists safeguard their rights and interests?

First, in the choice of tourist destinations, don't just stare at famous scenic spots and hot spots. Pay more attention to the information released by the tourism administration department before traveling, choose some newly developed scenic spots, and take some new combined routes with the group, which will be more rewarding. Second, if you want to get value for money without wasting money, you'd better do it first: find a regular travel agency, take the bus with the prefix "tour" and go to an open scenic spot. Third, learn to sign contracts to protect their own interests from infringement. According to the consumption characteristics that tourism is to pay money first and then go on the road, travel contracts naturally become the amulet of tourists. Tourists must sign a contract with the travel agency before traveling. In the contract, it is also necessary to specify the number of scenic spots and the service standard of tour guides, and clarify the responsibilities and obligations that the travel agency should bear. In the future travel, both parties should fulfill their commitments according to the contract. If the travel agency does not act according to the contract, such as changing the star rating of the hotel, lowering the dining standard, etc., tourists should truly record the facts of their breach of contract and the consequences, so as to complain to the tourism quality supervision and management department in the future.

Legal basis:

Article 92 of the Tourism Law of the People's Republic of China disputes between tourists and tour operators can be resolved through the following channels: (1) both parties negotiate; (2) applying for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations; (3) submitting the case to an arbitration institution for arbitration according to the arbitration agreement reached with tour operators; (4) Bring a lawsuit to the people's court.

Derivative question:

What is the meaning of tourists' legitimate rights and interests? Refers to the interests or rights enjoyed by citizens that are protected by law and cannot be illegally violated. According to the above definition of tourists, we express the legitimate rights and interests of tourists as those protected by national tourism laws, regulations, rules and relevant systems and cannot be illegally violated.