Analysis of the key knowledge points of the 2022 Tour Guide Qualification Certificate Examination "Laws and Regulations"

The 2022 Tour Guide Qualification Certificate Examination will be held in mid-November. Currently, candidates have about twenty days left to do the final stage of review. I will guide you in this article. Here is an analysis of the key knowledge points of the 2022 Tour Guide Qualification Certificate Examination "Laws and Regulations" for your reference and study. Everyone is welcome to read!

Once a tourism legal relationship is formed, it is protected by the coercive power of the state. The state's protection of tourism legal relationships is achieved by supervising the correct exercise of rights and effective performance of obligations by the subjects of tourism legal relationships, and by pursuing legal responsibilities and implementing legal sanctions for infringement of tourism legal relationships or failure to perform legal obligations.

The protection of tourism legal relations refers to the various ways in which the relevant state departments supervise the correct exercise of rights and the effective performance of obligations by the subjects of tourism legal relations, and pursue legal liability for behaviors that infringe on the legal rights of tourism legal relations or fail to perform statutory obligations. measure.

1. Protection systems and institutions for tourism legal relations

In order to effectively protect tourism legal relations, my country has established a multi-level protection system:

(1) Tourism administrative law enforcement protection

This refers to the use of administrative law enforcement activities of rewards or penalties by the state's specialized and auxiliary tourism administrative departments to protect tourism legal relations within their scope of authority. The main protection agencies include national or local tourism administration departments and relevant administrative agencies.

(2) Tourism arbitration protection

This refers to the protection provided by arbitration institutions as a third party to mediate, adjudicate and arbitrate specific tourism disputes or controversies. . For example, arbitration institutions make rulings on contract disputes and labor disputes. The main protection institutions are arbitration institutions.

(3) Judicial protection of tourism

This refers to the protection provided by the People’s Court through the exercise of judicial power in major tourism dispute cases and administrative cases in accordance with the provisions of the law. The main protection agency is the judiciary.

II. Measures to protect tourism legal relations

(1) Administrative measures

If the perpetrator commits an act that violates tourism administrative regulations and does not constitute a crime, the person shall Specific ways and means of investigation by tourism or other administrative departments. According to the difference between the execution subject and the execution object, administrative coercive measures can be divided into administrative penalty measures and administrative sanction measures.

Administrative penalty measures include penalties for violations of tourism management, public security management, industrial and commercial, administrative, financial and other management, as well as tourism resource protection and management. The specific forms include warning; notification of criticism; ordering rectification within a time limit; suspension of business for rectification; revoking the tourism business license; downgrading, canceling the star rating; suspending the designated foreign-related business qualifications, canceling the designated foreign-related business qualifications; withholding the tour guide certificate and tour guide certificate, and withdrawing the tour guide certificate and tour guide certificate, revoke the tour guide certificate; recommend or work with the industrial and commercial administration authorities to revoke the business license, etc.

Contents of Tour Guide Qualification Examination

Tour guides are divided by language: Mandarin tour guides, foreign language tour guides (English, French, Korean, Japanese, Russian, German, Indonesian, Vietnamese, Thai, Arabic, Spanish, Portuguese, Italian? etc.).

1. Comprehensive knowledge of tour guides (written test)

The main contents are:

(1) Subject 1: Policies and laws and regulations

(2) Subject two: Tour guide business

(3) Subject three: Basic knowledge of national tour guides

(4) Subject four: Basic knowledge of local tour guides

Two , Tour guide service ability (oral examination)

The main content is: (Subject 5)

(1) Tour guide’s explanation ability

(2) Tour guide’s standardized service ability< /p>

(3) Tour guides’ ability to handle special problems and adapt to changes

In the written examination for tour guides, all candidates must answer in Chinese.

There is a difference during the oral examination. For example: I took the English tour guide test, so during the oral test I used English to explain the tour guide words and answer questions (all in English). If you take the Mandarin exam, you will explain the tour guide and answer questions in Mandarin. If you take the Japanese exam, you will explain the tour guide and answer small questions in Japanese.