What are the factors that cause tourists' dissatisfaction and complaints?

(A) complaints caused by tourism quality

Dissatisfied with traffic, restaurants, restaurants, etc.

Not satisfied with the itinerary and route.

(two) complaints caused by improper service

The service of the service staff is very poor.

The contact information is incorrect.

The service quality of tour guides is poor, such as rude language and attitude, unpunctuality, easy change or deletion of activities, and being too close to special tourists.

Change the activity schedule frequently.

(3) Complaints caused by external factors during the journey

War, natural disasters and strikes broke out suddenly.

Traffic accidents and fires have affected tourism activities.

Tourists are injured, sick and stolen.

(4) In addition to China's Interim Provisions on Tourism Complaints, violations of the following international practices will also cause complaints from tourists.

In the case that the travel agency does not make any oral or written explanation on the service standard enjoyed by tourists, tourists can at least enjoy the minimum standard service that can be enjoyed in their own country, otherwise they can complain.

Travel brochures of travel agencies must provide a true, clear and comprehensive description of the travel services provided, including important criteria for hotel evaluation. If the explanation is inconsistent with the actual situation, it will also lead to complaints from tourists.