Practical Guide: Types of Tourism Accidents-Commercial Accidents

Commercial accidents can also be called liability accidents. The main causes of such accidents are the mistakes of tour guides, backstage staff, tour groups or other personnel and departments of the ground agency. In the process of traveling, the common accidents caused by work mistakes are plane (car, ship) accidents; Missed connection, empty connection and wrong connection accidents; Luggage loss accident, etc.

(a) miss the plane (car, boat) accident

Missed flight (train, ship) accident refers to the temporary detention of tour groups (passengers) due to some reasons or the mistakes of relevant staff.

Missed plane (car, boat) accident is a major accident, which not only causes huge economic losses to travel agencies, but also causes tourists to suffer economic or other losses, seriously affecting the reputation of travel agencies. Therefore, both travel agencies and tour guides must be highly aware of the serious consequences of this accident and put an end to this accident.

From the point of view of work, the main reasons of missed plane (car, boat) accidents are that the tour guide arranged the itinerary improperly, leaving no room, and arranged tourists to visit and shop in the scenic spots or complex commercial areas before departure, which delayed the time; The tour guide fails to arrive at the airport (station, dock) in advance according to the service standard; Every year when the new and old flights (trains and ships) alternate, the tour guide is still seeing the guests off empirically according to the departure time of their stay; The flight number (train number, ship number) changes, the backstage of the travel agency fails to inform the tour guide in time, or the tour guide fails to contact the backstage in advance and confirm the time of the flight (train number, ship number), and still sees the passengers off at the scheduled flight time, and so on.

Of course, the causes of missed plane (car, boat) accidents are nothing more than traffic accidents, car breakdowns on the way, serious traffic jams and tourists themselves.

(two) leakage, error and air accidents.

1, accidentally missed.

Missed connection is the phenomenon that the tour guide does not pick up the tour group (tourist) on the flight (train, ship), which leads to the absence of the tour guide after the tour group (tourist) arrives.

There are many reasons for the missed connection, which can be summarized as follows: the tour guide or driver failed to arrive at the airport (station, dock) as scheduled for some reason; The flight (train number, flight number) is changed (in advance), and the tour guide does not look at the plan carefully, but still greets according to the original planned time; When the new and old flights (trains, ships) alternate, the tour guide did not check them carefully and still greeted them at the original time; The flight (train number, flight number) is temporarily changed (in advance), and the group agency fails to forward the notice of change in time.

The cause of the accident cannot be ruled out as a serious traffic jam, traffic accident or car breakdown on the way.

2. Wrong connection accident

Misconnect is to guide the tour to treat other tour groups (tourists) as their own tour groups (tourists).

After the wrong connection accident, it will often bring a series of troubles to travel agencies, which will have a negative impact on tourists and then affect the quality of tourism services. Therefore, tour guides must have a high sense of responsibility and avoid bringing the wrong group.

The main reason for the accidental connection is the tour guide. The tour guide did not carefully verify the name of the tour group (number of people), the name of overseas or domestic tour groups, the number of tour groups, the name of the leader or the accompanying personnel, etc.

Air connection accident

Empty pick-up means that the tour group (tourist) is delayed to arrive at the reception station for some reason, and the tour guide still picks up the station according to the scheduled flight (train number and ship number) but does not receive the tour group (tourist).

The reason for the empty connection is usually the weather or the mechanical failure of the vehicle, which makes the tourists stay at the last stop or on the way, but the travel agency at the last stop is not aware of this temporary change, and the tour leader or the tour leader can't inform the local reception station at the next stop in time. However, subjective reasons are not excluded, that is, the accompanying personnel did not inform the next reception institution of the change; The whole escort entrusted the last stop to inform the next stop to inform the travel agency of the change, but it was not notified in time due to the mistakes of the relevant staff.

(3) Luggage loss accident

Baggage loss accidents mainly occur when overseas tour groups (tourists) come to China or are on their way to China, while outbound tour groups are traveling or in foreign countries (places).

The reasons for the loss of luggage can be roughly divided into three aspects: tourists failed to take care of their luggage when waiting for the plane, changing trains or leaving the hotel, tourists took other people's luggage by mistake or mixed their luggage with those of other tour groups; Civil aviation, railway and shipping departments make mistakes in the transportation process; The tour guide didn't remind the tourists in time, didn't help the tourists take care of their luggage, didn't carefully check and check their luggage, and didn't do a good job of handover; Porters are not responsible in the delivery process.