How to complain about the travel platform

Legal analysis: the complaint methods of the tourism platform are: 1, and complaints are made to the tourism administrative department by telephone, letter and visit. 2. Call 123 15 or go directly to the local consumer association for consultation; 3. complain directly to the industrial and commercial department; 4. Most travel platforms have their own customer service departments. You can complain directly to the customer service departments of relevant websites.

Legal basis: Tourism Law of the People's Republic of China

Article 91 The people's governments at or above the county level shall designate or establish a unified tourism complaint handling institution. After receiving the complaint, the accepting institution shall promptly handle it or hand it over to the relevant department for handling, and inform the complainant.

Article 92 Disputes between tourists and tour operators can be resolved through the following channels: (1) Both parties shall settle them through consultation; (two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations; (three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration; (4) bring a lawsuit to the people's court.