Will Tongcheng provide a full refund if the tickets cannot be obtained?

Hello, if you grab a ticket on the Tongcheng travel platform but cannot get it, you can apply for a full refund. You only need to find your order on the Tongcheng Travel platform, click Refund, select a full refund, and wait for the refund to arrive.

Generally, the refund will be returned to your original payment account within 3-15 working days. 2 If you encounter any problems during the refund process, you can contact the customer service of Tongcheng Travel Platform, or call the customer service hotline 400-777-9999.

I hope my answer is helpful to you.