You can't refund the ticket for the same trip.

what you want to ask is the reason why you can't get a refund for the same trip? Service fee and contract agreement.

1. A certain service fee will be charged for the same trip, including booking, arranging and handling the return and change of visas. In some cases, refund will lead to additional service charges, so it is not allowed.

2. When purchasing tourism products, they will sign contracts or accept relevant terms and conditions. These contracts and terms stipulate the restrictions and rules of refund.