218 Tour Guide Qualification Examination Tour Guide Business: Tour Guide Reception Preparation

Tour guide business in 218: preparation for tour guide reception

Preparation for tour guide reception

Chapter III Specification and procedures for tour guide service

Section II Specification and procedures for full escort tour guide service

As a representative of the tour group, full escort should participate in the connection of all links in the tour group movement from beginning to end, supervise the implementation of the reception plan, and coordinate the tour leader, local escort and driver. Full escort should provide various services in strict accordance with the service specifications.

preparation for the test center

1. be familiar with and study the reception plan

1. listen to the introduction of the requirements and precautions of the outreach staff or travel agency leaders of the group

2. memorize the name and number of the tour group and understand the gender composition, age structure, religious belief, occupation, residence and living habits of the members

3. master the situation of the whole tour route, including the arrival at each stop. And record it in the accompanying work notes

5. Understand the general situation of politics, economy, history, culture, folk customs and tourist spots of each tourist destination in order to deal with tourists' consultation; Colleagues should also understand the above-mentioned situation of tourists' places, so that they can compare with each other and communicate with tourists more

6. According to the reception plan and the relevant information provided by the outreach staff of the group, study and judge the tourists' demand for their own services and make corresponding preparations.

2. Material preparation

1. Travel procedures required for accompanying the group, such as border pass; Bring necessary documents, such as ID card, tour guide qualification certificate, badge, etc.

2. Necessary bills and articles, such as tour group reception plan, room allocation table, tourism promotional materials, luggage seal, travel agency emblem, escort diary, business card, etc.

3. Settlement documents and expenses, such as appropriation settlement notice or cheque, cash, enough room travel expenses, etc.

4. Return air ticket.

3. knowledge preparation: relevant knowledge of tourist destination, tourist source and stops along the way

4. contact with the reception agency: contact the reception agency at the first stop the day before receiving the delegation to exchange information.