Personal experience of tour guide post

When we have a lot of experience in mind, we can record them in our experience, so that we can make a good summary method. Do you know how to write an experience? The following is my personal experience as a tour guide. Welcome to read!

Personal experience of tour guide post 1

From ignorance to cognition, I worked as a part-time tour guide for several years, during which there were sour and sweet. I have tried to give up, but there are thousands of reasons to choose to continue. The word "tour guide" once made me have many exciting associations: traveling around China with friends from all corners of the country! The ancient imperial city; Beautiful Xishuangbanna; Mysterious virgin forest ... singing with guests in those desirable places! Taste carefully, daydream and feel these moments that may be unforgettable for life!

Although these are not all realized! Although there are many difficulties in work! But it doesn't affect my enthusiasm for tour guide work at all!

I joined a Qingdao tour group in May, 2000. Because of insufficient preparation, there are some subjective and objective reasons, and I really have a tortuous feeling about this tour group. However, I also learned how to deal with problems and keep calm in the face of problems. The following is a general summary of my tour group:

1, be familiar with the route: you must be fully prepared before you travel, learn the route by heart, consult more old tour guides, but don't trust other people's suggestions. You must be sure, well-founded and foolproof.

2. The service should be warm and earnest: especially in the peak season, visitors must be reminded of the precautions in order to plan ahead. Sometimes, one sentence can bring unexpected effects, such as travel safety and punctuality. Mainly to prevent tourists from being dissatisfied when problems arise. It would be much better if the tour guide had a foreshadowing in advance.

3. Pay attention to harmonious work. While arranging tourists, we should also properly handle the relationship between guests, drivers, local travel agencies and scenic spots.

4. Tour guides should change frequently, and you should not confuse yourself by asking questions. Although the tour guide is not omnipotent, your title must ensure that you must remain calm in front of the guests and deal with problems promptly and decisively. If something unexpected happens, you should also learn to seize the opportunity to handle it properly.

5. You won't be so annoying after using the book. The knowledge that the tour guide knows must be universal, so you should study from time to time and recharge yourself. Every time you bring a group back, you should sum up experience and accumulate experience in time.

6. Maintain the reputation of travel agencies and the rights and interests of tourists. When you think about the interests of the guests, when the guests disagree or encounter unexpected problems, the guests will respect and understand your arrangements with the travel agency.

7. Finally, we should deal with the problems left by the guests in time. Tour guide itself is a service industry, not only to meet the needs of guests, but also different people have different psychology. Your decision may not be in line with the public, but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to deal with different problems, and don't leave them to the last.

Time has passed, and my heart is still lingering. I am willing to treat every experience, big or small, as the first time! "The road is still long, but this is Xiu Yuan." Maybe we can look back at our left foot. Young I should inform myself from time to time that "the response has not been successful, comrades still need to work hard"! I had a difficult experience, but my experience stayed. It is inevitable that there will be more than three people (many people, many cars and great pressure) when you join a tour group. As a tour guide, you must have three hearts (more serious, more careful and more sincere)

Responsibility: the environment of tourist attractions is mixed. As a tour guide, you should pay more attention to all directions, try to keep the guests within your own vision, and remind them to leave the team at any time.

Patience: Before traveling, we must repeatedly emphasize the team's travel route and the time and place of assembly, so as to avoid the guests leaving the team quickly once they get lost. When you first arrive at a place, everyone will be full of freshness and will keep "walking alone". At this time, the tour guide should patiently and quickly persuade the guests to leave the team.

Sincerity: No matter when and where you travel, unexpected things will happen. The tour guide should handle it with 100% sincerity, and things will eventually be solved.

I pay, I work hard! Always believe that "no pains, no gains"!

There is a significant difference between the tour guide profession and other professions, that is, you must get along with the guests day and night! This naturally makes us feel more about this service than the average person! In the sense of wood species: the tour guide profession is the ultimate in the service industry! Japanese tour guides are called "anonymous ambassadors", Singaporean tour guides are called "unofficial ambassadors", American tour guides are called "mirrors of the motherland" and China tour guides are called "folk ambassadors". It is precisely because the tour guide's evaluation is so high and its position is so important that it is more likely to make mistakes in the tour guide work! So we must be strict with ourselves and have a normal heart, so that we can have a clear conscience in this job!

Looking forward to the new year, I will use more enthusiasm and efforts to overcome my own shortcomings, sum up my work experience, learn and progress, and strive to do better.

Two personal experiences of tour guide position

Time is a tireless old man, and his pace is always so accurate and fast. In a blink of an eye, _ _ years passed quickly, and we ushered in a brand-new _ _ year. I have been a tour guide for another year, and I like this job. No matter what ups and downs, I am always happy. At work, I lead tourists and friends from all directions to shuttle through the land of China, telling them stories of generals and everyone, stories of small towns in the south of the Yangtze River and legendary stories of Xiatang culture. Now, I will summarize the interesting things in my work over the past few years, sum up my experience and draw lessons to prepare for the coming year, and better lead my tourists to swim up and down the Yellow River and across the river.

Through three working practices, I deeply realized that obtaining a tour guide certificate does not mean that you are a qualified tour guide, but that you should keep learning, enriching and improving. Therefore, in the past three years, I have been strict with myself, loved tour guide work, studied tour guide knowledge seriously, insisted on diligent eye movement in my study, and read a lot of information about scenic spots and scenic spots and books about scenery and human feelings; Make good efforts to sort out the relevant materials, famous books and classic sentences you read and see, enrich your knowledge and increase your knowledge.

According to the arrangement of the travel agency, as a tour guide, taking the tour group is my primary task. In the past three years, I have taken countless teams. What remains in my feeling is that I am busy and happy. Just flew down from the clouds and floated on the water; Just listening to the whistle of the train and smelling the motor sound of the car often appear in front of my eyes, which is why I deeply feel the meaning of work and love the job of tour guide from the bottom of my heart. Adhere to the four service principles of "guests first, service first, everyone serving, reasonable and feasible", and do a good job in tour guide service seriously, enthusiastically and thoughtfully. In other words, all work should take tourists as the starting point, service as the starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legal requirements of tourists. In the process of service, we should adhere to the principle of "serving everyone", do not discriminate against relatives and friends, and treat every visitor with enthusiasm, thoughtfulness, respect, justice and equality; We should stick to the principle of reasonableness and possibility. In the process of tourism service, we should always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, and try our best to be reasonable and feasible. If we don't do well or miss the opportunity, we should try our best to make up for it in time to maximize the satisfaction of tourists. Based on the principle of seeking truth from facts, the unreasonable and impossible demands and opinions put forward by tourists are carefully explained and explained, which has won the understanding and trust of tourists and convinced them.

There is a significant difference between the tour guide profession and other professions, that is, you must get along with the guests day and night, which naturally makes us feel more deeply about the service than the average person. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service. He is not only regarded as a job, but also cherished as a lifelong pursuit of value. Although being a tour guide was not my original intention, I soon found myself suitable for being a tour guide because I like this profession.

Looking back on _ _ and looking forward to _ _, I will continue to greet every team with full enthusiasm, receive every tourist, improve my ability and strive to be a better tour guide!

Three personal experiences of tour guide position

Time flies, and it's the end of the year. As a tour guide, it seems that I haven't been able to relive the taste of this year and adapt to the changes of this season. However, time waits for no one, and the old Sunman moon will come to an end. I have been a tour guide for another year, and I like this job. No matter what ups and downs, I am always happy. Now let's sum up the fun of working in recent years, sum up experience and draw lessons for the coming year, and better lead my tourists to swim up and down the Yellow River.

First, take pride in being a tour guide and enjoy your work.

According to the arrangement of the travel agency, as a tour guide, taking the tour group is my primary task. In recent years, I have lost count of how many tour groups I have taken. What remains in my feeling is that I am busy and happy. Just flew down from the clouds and floated on the water; Just listen to the whistle of the train and smell the motor of the car; Only after listening to the northeast duet did I taste the Hami melon in Xinjiang; Only in this way can I appreciate the beauty of Guilin's mountains and rivers, see the magnificence of "lonely smoke in the desert", see the cheerful songs of the children in the summer camp, see the happy smiling faces of the old people in the sunset, and see the harmonious notes of prosperous Beijing. There is also the beautiful blueprint of Huaxi village people and the unremitting pursuit of Nanjie village people. All this often appears in front of my eyes, which is why I deeply feel the significance of work and love the tour guide work from my heart.

Second, study theory and knowledge.

I have been strict with myself for years. As a professional tour guide in China, I always remember the excellent culture of loving the motherland, the people and the motherland for thousands of years, earnestly study the Party's political policies, economic policies and major theories in the new historical period, arm my mind, keep up with the situation ideologically, and strive to become a tour guide with excellent moral quality, noble professional sentiments, law-abiding and conscientious. Actively participate in training courses organized by provincial and municipal tourism bureaus, and seriously study tour guide knowledge and tour guide business; In my spare time, I studied Chinese language and literature, history, geography and culture, psychology, public relations, policies and regulations, read relevant economic knowledge, social knowledge and tourism knowledge, opened my eyes wide in my study, and read a lot of information about scenic spots and scenic spots and books about scenery and people's feelings; Make good efforts to sort out the relevant materials, a famous book and classic famous sentences you have read and seen, enrich your knowledge and increase your knowledge.

Third, learn skills and practice more.

Tour guide work is a knowledge-intensive and highly intelligent service work. In addition to extensive knowledge, tour guides also need superb skills, such as explanation ability, organization ability, interpersonal skills, analysis ability, problem-solving ability and so on. The ability to explain bears the brunt. As the saying goes, "How beautiful the great rivers and mountains are depends on the mouth of the tour guide." When tourists travel, "seeking knowledge" is one of their wishes, and our tour guides play an important role in spreading knowledge and information, conveying aesthetic concepts and spreading Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct. Only in this way can we attract tourists' attention and satisfy their desire for knowledge, and we will gain the respect and admiration of tourists, which is an important prerequisite for successfully completing the tourism plan. Secondly, the organization of the whole tourism activities needs to deal with hotels, hotels, scenic spots, transportation and other related enterprises and individuals. It involves all aspects of social life, so in fact, our tour guides are required to have considerable organizational and coordination skills. Moreover, the main body of tourism activities is people, and the composition of people is complicated. Tourists come from different social classes, engage in different occupations, have different education levels, have different sexes and ages, have different hobbies and have different physical conditions. This requires that our tour guides must learn to deal with interpersonal relationships and learn to be good at dealing with all kinds of people. In the process of traveling, all kinds of situations may happen, and all kinds of problems may happen at any time, which requires us to learn the ability to analyze and solve problems independently. In practical work, I attach great importance to learning and constantly sum up and improve my professional level in practice. Always remind yourself to be "diligent", ask experts for advanced experience and methods, learn from colleagues, learn from people, learn from tourism and enrich your knowledge; "Exercise your legs frequently", as the saying goes, thousands of books is not as good as Wan Li. Run frequently, exercise more, increase experience, and consolidate the knowledge learned from practice.

; "Open your eyes", read a lot of books on tourism, and consult information on scenery, customs and other aspects; "Hands-on" is not as good as once, and all the knowledge, methods, experiences and skills you have seen, heard and learned are recorded. "Use your head diligently", on the basis of moving your mouth, legs, eyes and hands, you are good at using your head, sorting out the famous books, knowledge and experience you have learned, collected and seen, combining your own characteristics, removing the essence and dross, and finally forming your own style and style. In other words, gradually sum up in work practice, and constantly improve their business skills and service level.

Fourth, some methods of taking the group.

1, grasp the rhythm of the tour. Sun Tzu said that "water is impermanent and soldiers are impermanent", which is also very accurate when applied to the work of tour groups. In the process of taking a group tour, our tour guide should not only have rich knowledge and vivid language to explain and serve tourists well, but also learn to master and control the rhythm in the process of traveling. Because tourists are different in age, physique, taste and mood, a person will have a variety of mood changes in one day. As a tour guide, we should always grasp these phenomena of tourists, and in the implementation of the tourism plan, we should "relax and combine work and rest", arrange a flexible activity schedule according to the actual situation of the team, and strive to make the tourism process colorful and flexible, so that tourists can get maximum satisfaction in relaxed and happy activities. "There are urgent and slow, and the speed is appropriate". In the specific process of tourism, we should control the time and speed of the tour according to the specific situation. According to the age composition of tourists, we should speak slowly to the elderly, minimize strenuous activities, and learn customary language and communication methods suitable for the elderly. Treat young people, you can walk faster and speak faster, and arrange some activities that young people like properly; To treat teenagers, we should pay attention to education and interest in the process of traveling, combine tourism with learning, and arrange some entertainment activities suitable for teenagers appropriately. In short, the tour guide is the "director" of tourism activities. According to different teams and actual conditions, it is a successful tour guide activity to arrange and organize the tour activities so that tourists can have fun and enjoy themselves.

2. Handle several relationships. That is, the relationship between strength and weakness, the relationship between the majority and the minority, and the relationship between work and rest. In practice, we all know that the composition of a tourism team is quite complicated. Some people are healthy and energetic, hoping for faster speed and more activities, while the elderly and infirm want to relax rather than be too nervous and tired. At this time, it is necessary to treat them separately according to the actual situation, divide them into small groups according to the tourists' physique and age, explain the tour route, the place and time of assembly, and the tour guides accompanying the whole journey should cooperate with each other or shuttle between small groups, paying special attention to the elderly and infirm. This not only respects the wishes of tourists, but also allows them to have their own places and have fun. In the process of sightseeing, people often disagree on the schedule, which is a normal phenomenon, because tourists have different aesthetics and hobbies. Under normal circumstances, based on the principle of seeking common ground while reserving differences, finding similarities that everyone likes and being willing to form a unified choice is the most ideal solution. If * * * is not easy to find, it is necessary to explain the situation to tourists realistically, ask the team leader or a respected figure to coordinate, find a reasonable and possible alternative, and mobilize different parties to make concessions to each other. Based on the principle of cooperation between the minority and the majority, tourism activities will continue smoothly. Of course, in the process of traveling, it is also important to handle the relationship between work and rest. Tired, trips like marching and training will make tourists feel unhappy and will definitely affect their interest in traveling. It is necessary to arrange the schedule reasonably, give consideration to sightseeing, entertainment, shopping and rest, and strive to satisfy tourists in all aspects and make tourists satisfied with tourism services. As a tour guide, if these relations are properly handled during the tour, a harmonious and happy tour team can be brought out and a tour activity can be successfully completed.

Communicate more and make more friends. Communication begins with understanding. Tourists' personalities can be roughly divided into two categories: extroversion and introversion. Outgoing, lively, sociable, talkative, thoughtful, warm-hearted, on the contrary, impatient, active, competitive, rambling, such people are easy to communicate, but unstable. Introverts are stable, calm, independent and emotionally stable. On the other hand, they are quiet, aloof and anxious.

Therefore, such people are not easy to communicate, but they are very emotional. Once recognized, you won't change easily. As a tour guide, we should understand the tourists through observation and communication, correctly distinguish the personality types of the guests, adopt flexible methods, communicate appropriately and timely, observe the emotional changes of tourists at any time, adjust strategies and methods in time, and always maintain a harmonious and happy team atmosphere. In tourism activities, tour guides and tourists are not only the relationship between service and being served, but also partners. Only with the full cooperation of tourists can tourism activities be carried out smoothly and achieve good results. To this end, a good way is for tour guides and tourists to make friends sincerely. To make friends, we should respect each other, carry out active service, sincere service, enthusiastic service and thoughtful service from beginning to end, start with small things and show sincerity with nuances. To make friends with tourists, we should have a normal mind and an inclusive mind, and establish an equal relationship with tourists, and we should not favor one over the other; When getting along with tourists, tour guides should not be competitive, satisfy temporary vanity and be the winner. They should maintain a harmonious atmosphere and establish a "gentleman" friendship.

The above is a summary of my experience in the practice of tour guide service, so as to further improve and perfect it in the future work. In the future, we should continue to learn tourism knowledge, strive to improve business skills, improve the service level for tourists, and make our own contribution to the development of tourism.

Four personal experiences of tour guide positions

There are not many working days this year, but I have to say that there is a brand-new breakthrough: I finished my work independently for the first time; Deal with the romantic debts of the guests for the first time; Take a guest in a wheelchair for the first time; For the first time, I was trapped in Weizhou Island due to wind and waves; For the first time, I completed the whole escort and ground connection work in Wulong, Chongqing ... Many people say that being a tour guide for three years is equivalent to walking for 30 years. Although the basic steps of each group are the same: receiving the plan, receiving the group, taking the trip, sending the group, and reporting the aftermath. Speaking of it, this process is very simple, but each group is different. Every group will experience something they have never experienced before, so as to further improve themselves and let them know what shortcomings they have and what energy they should supplement. ...

People have their own strengths and qualities. Facing different levels of guests, what should a real leader of a group do?

First: Listen carefully.

After receiving the plan, you are the executor of this plan, which means that you will always be the real leader of this team, regardless of the position of the guests. Leadership does not dominate the world. You can do whatever you want. Leaders need to listen, listen to the opinions and suggestions of the following employees, coordinate and negotiate with the leaders, drivers and full escorts (local escorts) of the guests, and * * * serve a collective well, so that this collective can give full play to its own light, have fun and buy happily!

Second: it's hard to be confused.

For those disobedient guests, always deliberately find fault, the best way is to be confused. In the process of carrying out the plan, it is inevitable that there will be places that are not well taken care of in one way or another, so there will be cases where guests from such places will play as tour guides. But I want to say that the conflict between guests and tour guides is by no means accidental. No one will suddenly get nervous and hit people for no reason. Every fruit has its reasons. When you feel that the guest is deliberately embarrassed, you should coax him with words first to prevent emotional intensification. If I can't be provoked, can't I hide? I completed my mission seriously, and then inquired about the specific situation of this guest from the leaders and other guests. When he finds fault again and again, please ask the leaders to come forward and solve this problem together! However, as a tour guide, don't be arrogant, and don't be arrogant. When a guest makes an unreasonable beating or swearing behavior, you should use legal means to protect yourself and safeguard your legitimate rights and interests and image for yourself and the tourism industry.

Third: meticulous service.

Many tour guides think that I am just a tour guide, only responsible for guiding and explaining, as long as I can complete the task and sign the opinion sheet. Now, if you sign an opinion form, more guests will return to their destinations in front of one set and bring another set. More often than not, the opinion form doesn't work. They just refuse to accept the good words of the care guide, or they are intimidated by the guide ... for many reasons. Then, as a tour guide, we should provide every guest with meticulous service. In a team, the team leader is the backbone. Naturally, it is necessary to coax more and discuss with the team leader in detail, so as to reveal the true face of a team leader in this group. For the guests who deliberately find fault, I still think it is better to give him a certain degree of praise in front of the whole group. Although there is some flattery, a guest who likes to find fault just wants to be taken seriously. Remember his name and shout it out from time to time, and this person will be very happy. For the elderly, the sick and the disabled, it is even more necessary to provide meticulous and thoughtful services, such as getting off the bus, going up and down the stairs, reminding people to take medicine or take injections at any time, etc ... In short, the tour guide work is also a major event, and every link and work can be done as well as possible, so that guests can see it in their eyes and keep it in their hearts', which will make you embarrassed!

Fourth: keep the evidence.

This is a key point. When you encounter a complaint, don't worry, find another tour guide and at least one guest at the scene, listen to the guest's complaint together, and record your on-site handling process in the form of recording; The same method is used for unreasonable and critical guests. When sending a group, ask the guests if they are satisfied and record their answers. Leave an opinion sheet for the guest who you think has opinions to fill in, and tell him clearly at the same time: your opinions will affect the recovery of the tour fee, which will be a very urging and reminding for our suggestions, and will also urge us to better improve the tour guide service, and at the same time clearly record the conversation between us and this guest. Evidence is a powerful and true proof to prevent guests from going back on their word, which is stronger than anyone's words and actions!

Fifth: the aftermath.

Many tour guides will say: send it away and touch it after the Year of the Monkey? Indeed, maybe we will never meet in this life, and more likely, even if we do, we will never know each other. Because we meet many people every day, it is impossible to remember all the guests. But after each tour, it is more appropriate to call the guests to say hello after completing their own summary work. On the one hand, we can listen to their suggestions again, on the other hand, we can leave a good impression on the travel agency and strive to win the next business for the travel agency.

As the old saying goes, it is better to read thousands of books than to take Wan Li Road. What we saw and heard during the journey can enrich our connotation, which is a great wealth. No matter whether you are happy or sad, tears or sweat, all the experiences of the tour guide along the way are earned by yourself. Many guests are very sensitive or even sensitive to entering the shopping mall, and some tour guides lament that the tour group is getting worse and worse and the money is getting less and less. What is the reason? There is no news about the Zhangjiajie incident so far, and so is the Changsha tour guide incident. What are government functional departments doing? Here, I still want to say to the tourism department: please don't stare at the tour guide all the time and see what the tourism industry has become. Is the tour guide's reputation really bad for himself? I have to admit that there are some mice and some columella, but I believe that there are still few such people in this industry, and more people want to exchange their labor for the due return.

When can we have five insurances and one gold in this industry? Can there be normal welfare benefits granted by the state? When can I get a normal salary instead of relying on a little commission and shopping commission to support my family? I think every tour guide with a group will ask: Wow, tour guide, what a good job. How much do you earn a month? Tens of thousands?

I don't like such questions, let alone answering them. I really hope that the tourism industry can get on the right track, so that people who really like the tour guide industry can fall in love with this industry more. Grasping the tourism industry, we must find it from the root!

Let's bless our industry together, even our dear tour guides, they will be treated fairly!

Five personal experiences of tour guide positions

The job of "tour guide" has brought a lot of happiness to my life, but it also makes me know that "tour guide" is not a simple job, which is significantly different from other occupations, that is, you have to get in close contact with guests, which naturally makes us feel more deeply about service than ordinary people. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service.

First, always keep in mind the duties of tour guides.

Through several months' work practice, I deeply realize that getting a tour guide certificate does not mean that you will always be a qualified tour guide, but that you should keep learning, enriching and improving. In the eyes of tourists, tour guides should be "omniscient". Tour guide service is a knowledge-intensive and intelligent service, and rich knowledge and extensive knowledge are the premise of doing a good job in tour guide service. As a tour guide, we should "keep pace with the times" and always maintain a positive thirst for knowledge to meet the needs of social progress and development. More importantly. We should never consider ourselves "know-it-all". We should maintain a modest and prudent attitude, bearing in mind that "there is no end to learning", "there are people outside, there is a sky outside" and "there must be a teacher in a threesome".

We should always keep in mind the responsibilities of tour guides, conscientiously study the Interim Provisions on the Administration of Tour Guides and the Quality of National Standard Tour Guides in People's Republic of China (PRC), strive to implement the tourism plan, and do a good job in contact, coordination and interpretation. Adhere to the four service principles of "guests first, service first, everyone serving, being reasonable and as far as possible", and do a good job in tour guide service meticulously and enthusiastically. In other words, all work should take tourists as the starting point, service as the starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legal requirements of tourists.

In the process of service, we should adhere to the principle of "serving everyone" and treat every visitor with enthusiasm, thoughtfulness, friendliness, respect, justice and equality regardless of relatives and friends; We should adhere to the principle of "rationality and possibility". In the process of tourism service, we should always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, calmly analyze, carefully identify what is reasonable and what can be done, and try our best to do it. If you don't do well or have missed the opportunity, you must find ways to make up for it in time in order to maximize the satisfaction of tourists.

Second, accurate, clear and vivid.

Tour guide explanation service is a very important aspect in the whole tourism service activities. In the process of tour guide's explanation, I think "accuracy, clarity and vividness" complement each other and are indispensable.

First of all, accuracy is the first and most important thing. In the process of explanation, keep in mind the lesson that "a lie destroys a thousand truths", and avoid making things up and making a fool of yourself, so that tourists feel cheated and will be disgusted and accused by tourists. It is one of the important contents for tourists to "seek knowledge" in tourism activities, and our tour guides play an important role in spreading knowledge and information, aesthetic concepts and Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract the attention of tourists and satisfy their desire for knowledge.

Secondly, "clarity" is the key. In the explanation of tour guides, clear, concise and fluent language expression is another embodiment of the scientific nature of tour guide language. Clear speech, concise writing, proper wording, proper combination, clear hierarchy and strong logic are the basic requirements for tour guides to explain. Avoid using uncommon words and invented words.

In addition, "vividness" is a medium and an important means to create a harmonious atmosphere for tourism teams. If the language is as dull as a monk chanting during the explanation, tourists will feel bored and impatient or disgusted; Vivid images and humorous explanations can create a beautiful artistic conception, adjust tourists' optimistic attitude, happy mood and strong travel addiction, create a harmonious, happy, positive and high team atmosphere, and give people a beautiful enjoyment.