Analysis of Tourism Social Work Service

Analysis of Tourism Social Work Service

Social work is a kind of self-help activity, which originated from helping the poor or charity, and was mostly organized by churches or private organizations, and then developed into organized social relief and social services and even the national social security system. Then, the following is an analysis of the tourism social work service I provide for you. Welcome to read and browse.

First, the mediation mechanism of tourism contradictions

According to Article 92 of the Tourism Law of the People's Republic of China, there are four ways to define and resolve the conflict mediation mechanism: negotiation between the two parties; Apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations; According to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration; Bring a lawsuit to the people's court.

In terms of mediation channels, there are three departments: consumer associations, tourism complaint acceptance agencies and relevant mediation organizations, which mediate disputes between tourists and tour operators according to law on the basis of mutual willingness.

Regarding the interpretation of mediation organizations, the Tourism Law stipulates that: relevant mediation organizations. According to the provisions of the People's Mediation Law, the People's Mediation Committee is a mass organization established according to law to mediate civil disputes. Villagers' committees and residents' committees set up people's mediation committees, and enterprises and institutions set up people's mediation committees as needed. Relevant mediation organizations can mediate disputes between tourists and tour operators.

According to the provisions of Articles 92 and 93 of the Tourism Law, it can be seen that the law is correct? About mediation organizations? Its definition is not clear, and its professional orientation, law enforcement function and nature of work are not explained, so that there is no clearly defined department to mediate in the current work process of dealing with tourism contradictions, and only some relevant staff members act as mediators to temporarily solve the current problems. Based on the characteristics and functions of social work organizations, we suggest that social organizations act as? About mediation organizations? Because the great role of social organizations in American social governance is mostly in the field of coordination and help.

Second, the definition and function of social work

(A) the definition of social work

Social work is a kind of self-help activity, which originated from relief or charity for the poor, mostly organized by churches or private organizations, and later developed into organized social relief and social services and even a national social security system.

NASW National Association of Social Workers defines social work as a professional activity that helps individuals, groups and communities to strengthen or restore their abilities, thus giving full play to their social functions and creating social conditions conducive to achieving their goals. Vitmer (1942) thinks in his book Social Work: A Systematic Analysis that social work is an aid implemented by organized institutions or groups to solve personal difficulties and various services implemented to help individuals adjust their social relations. Siporin's book Introduction to Social Work Practice, published in 1975, also believes that social work is a social institutionalized method to help people prevent and solve social problems and restore and enhance the function of social life. Wang Sibin thinks? Social work is a service activity guided by altruism, based on scientific knowledge and using scientific methods to help others. ?

These definitions point out that the essence of social work is an activity to help others, that is, an activity to help others led by altruistic values, characterized by providing services. More precisely, social work is a scientific service activity to help others, which is different from general charity activities. Social work takes the needs of the recipients as the center and scientific helping skills as the means to achieve the effect of helping others. These characteristics show that social work, as a coordinator, can help both sides of contradictions and must have natural advantages in coordinating internal contradictions.

(B) the function of social work

Social work is an important measure to solve social problems and resolve social contradictions, which can stimulate social vitality, meet the diverse needs of the people, maximize social harmony factors, and achieve social stability and order.

Social work is an important means to coordinate social relations, integrate social resources and expand social participation, which is helpful to resolve social contradictions. What did the Fifth Plenary Session of the 18th CPC Central Committee put forward? Improve the mechanism of interest expression, interest coordination and interest protection, and guide the masses to exercise their rights, express their demands and resolve disputes according to law? Realize the benign interaction between government governance, social supervision and residents' autonomy? Social work has the advantages of wide distribution, contact with the masses and close to the grassroots. Being able to discover the deep-seated causes of social contradictions and social problems in time, let the masses express their demands, resolve disputes and meet their needs will help realize the benign interaction among the government, society and the people.

Social work also has the functions of helping others to help themselves and empowering them. It can provide care services such as guidance, correction, resettlement and assistance for released prisoners, drug addicts, vagrants and beggars, teenagers with bad behavior, mental patients and other people who are prone to conflicts, help them repair their damaged functions, return to normal life, reduce social contradictions from the source and reduce the incidence of social contradictions.

From the above functions of social work, it can be concluded that social work can be expected in coordinating various contradictions in the tourism field. At the same time, the function that has been played in the field of social governance also proves that social work has strong functionality in solving social problems and resolving social contradictions.

Third, the content of tourism social work

Because social work can participate in the coordination mechanism of tourism contradictions, in the field of tourism, the role and influence of social work organizations are based on tourism, and further design and attempt are needed to establish a feasible working model. However, in China, tourism social organizations are very scarce. In 20 14 years, the total number of social organizations was1660,000, but tourism-related organizations accounted for about 3%.

At present, according to the industry's attempts, social organizations have shown or will show strong adaptability in three aspects.

(A) contradictions and coordination

We know there are many contradictions in the field of tourism. According to statistics, in 20 14, Hainan Province received 47,890,800 domestic and foreign tourists, and 35% of the destination was Sanya. In 20 14, Hainan province recorded 1. 1 10,000 cases of non-litigation and tourism litigation, of which tourist attractions accounted for 24%, travel agencies and tour guides accounted for 67%, and transportation accounted for 9%.

At present, the main method to deal with tourism contradictions is legal intervention. Tourists file lawsuits and the relevant departments mediate, but most of them are solved through legal procedures, so the law enforcement brigade and the court of the tourism department are the main settlement institutions. This situation also exists in various tourist destinations across the country. For example, Sanya City established the first national tourism police detachment on 20 16 and 10, and * * * investigated 54 tourism cases and detained 56 people administratively. Shanghai, Sanya and Nanchong have set up tourism circuit courts, and Guilin has set up a tourism sub-bureau of the Administration for Industry and Commerce to conduct regular inspections and spot checks on the operation of tourism enterprises within their respective jurisdictions. However, litigation is mainly solved by the government or the legal department from top to bottom, which will inevitably lead to direct conflicts between tourism practitioners and tourists, which is not conducive to the economic benefits of conflict resolution. The two sides do not belong to the opposite class, and the first choice to solve contradictions is the coordination mechanism, especially the third party intervening in mediation on behalf of both sides, which should be most conducive to solving contradictions among the people. Therefore, it is a good way for social workers to enter the coordination mechanism and solve the opposition between the two sides of the contradiction.

Social workers serve the society with scientific theory and professional means, adhere to the principle of people-oriented and helping others to help themselves, scientifically handle all aspects of relations, comprehensively apply professional knowledge, skills and methods in the fields of social services and social governance, and apply relevant tourism laws and policies to help tourism professionals, tourists, tourism enterprises and government management departments prevent and solve social problems and promote social harmony.

Social organizations set up professional social work posts in tourist attractions, travel companies, hotels and even tourism management departments, and intervened in the contradiction coordination work in a non-profit mode by means of government purchasing services and social workers providing services. In this way, it is more likely to treat both sides of the contradiction from a neutral and fair perspective, and of course it is more conducive to peaceful settlement of contradictions.

Provide social work support for the development of vulnerable groups in tourist destinations.

Take the development of Hainan as an example. As an international tourist island, Hainan Island has been developed into a tourist destination on a large scale. An inevitable result is that a large number of island residents are facing demolition, and their lives are facing many changes and uncertainties. After investigation, we come to the conclusion that the problems faced by residents in tourist resettlement areas are mainly psychological and objective life.

In terms of objective life, 40% of the residents are unemployed after development, and there are many problems in basic survival needs, planning needs of land acquisition compensation, life improvement, rights and interests protection, etc., especially in the use of land acquisition compensation, which needs certain guidance and protection.

Psychologically, there is a sense of relative deprivation, inferiority and compromise, hatred and low life satisfaction, especially in the integration of aborigines and relocated residents. Due to the needs of living habits and national traditions, residents feel uncomfortable psychologically.

Social workers enter new residential areas, set up service centers, provide all kinds of services for residents, and make residents feel intimate and belonging, which undoubtedly provides powerful conditions for the integration of relocated immigrants.

To sum up, the growing tourism industry brings all kinds of contradictions, and solving them by legal means will lead to intensification of contradictions. Then, it will be an effective way to solve the contradiction in tourism and build a harmonious society to let social organizations as the third party and use professional social work methods to become contradiction coordinators and establish a contradiction coordination mechanism. In addition, through the industry attempt and cultural research of tourist destinations, we find that tourism social work will have an impact in three aspects: contradiction coordination, community building and social work support for developing vulnerable groups in tourist destinations.

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