Specific contents of international tourism standards

There are many standards in the tourism industry. I don't know which one you mean.

Since the mid-20th century, the development of service industry has gradually surpassed the development of traditional industry and agriculture, and has become a major industry in the world. In the early days of reform and opening up, China's tourism industry developed rapidly, but the hotel industry in the tourism industry was far from the international hotel industry because of its long-standing problems, low service quality and overall management level, which once became a bottleneck restricting the development of tourism. Facing the increasingly fierce market competition, in order to improve the service quality and management level and speed up the pace of integration with the international hotel industry, the National Tourism Administration creatively formulated the first national standard of China's tourism service industry-"Classification and Evaluation of Tourist Hotels' Stars", which pioneered the implementation of standardized management in the field of tourism services.

1995 with the approval of the standardization authorities in the State Council, the National Tourism Administration established the National Tourism Standardization Technical Committee (hereinafter referred to as the "Tourism Standardization Committee"), which is responsible for the centralized work of tourism standardization technology, the research work in all aspects of tourism standardization and the organization of standard compilation. The Tourism Standards Committee is entrusted by the competent department of standardization in the State Council (the National Standardization Administration Committee, hereinafter referred to as the "National Standards Committee") and is responsible for leadership and management. Its members are composed of tourism administrators, tourism experts and tourism enterprise professionals.

During the three years from 1995 to 1997, the National Tourism Administration successively formulated four national standards, namely, star classification and evaluation of inland river tourist boats, quality of tour guide service, basic terms of tour service, safety and service quality of amusement parks, graphic symbols of public information of tourist hotels and tour bus service.

During the period of 1998, the State Council's "Sanding" plan entrusted the functions of "drafting facilities and service standards for various scenic spots, resorts, tourist accommodation, travel agencies, tourist vehicles and special tourism projects and organizing their implementation" and "drafting professional qualification standards and grade standards for tourism professionals and guiding their implementation" to the National Tourism Administration. The National Tourism Administration has established the Quality Standards Department, which is fully responsible for the specific work of national tourism standardization and undertakes the work of the secretariat of the National Tourism Standards Committee.

65438-0999 The National Tourism Administration drafted and formulated the Constitution of the National Tourism Standardization Technical Committee and the Working Rules of the Secretariat of the National Tourism Standardization Technical Committee. In 2000, the Interim Measures for the Administration of Tourism Standardization and the Table of Tourism Standards System were promulgated and implemented, which established the framework of tourism standards system based on various elements of tourism, established scientific and standardized technical support for the further development of tourism, and played a positive role in comprehensively improving the quality of tourism service and management and realizing the scientific management of tourism.

During the three years from 2000/kloc-0 to 2003, the national tourism administration successively formulated the graphic symbols for marking public information Part 1: general symbols, the graphic symbols for marking public information Part 2: symbols for tourist facilities and services, the classification and evaluation of quality grades of tourist areas (spots) and the tourism planning.

In 2003, when the third Tourism Standards Committee was changed, eight expert committees were added, including tourism accommodation, travel agencies, tourism vehicles and boats, tourism catering, tourism commodities, tourism entertainment, tourism product development and tourism information. The implementation of the annual plan declaration system for tourism standard projects is of positive significance to the establishment of the tourism standard project library and the connection with the annual project plan of the National Standardization Administration Committee.

In 2005, the National Tourism Administration drafted and formulated the National Tourism Standardization Development Plan for 2006-20 10, and put forward the guiding ideology, main objectives, tasks and measures for the development of national tourism standardization in the next five years, aiming at promoting the continuous deepening of China's tourism standardization work, further improving service quality and industrial competitiveness, protecting consumers' rights and interests, promoting the accelerated development of China's tourism industry, and providing strong technical support for realizing the grand goal of becoming a tourism power.

During the three years from 2004 to 2006, the National Tourism Administration successively formulated Facilities and Services Standards for Tourist Resorts, National Ecological Zone Standards, Planning, Construction and Management Standards for Ethnic (Folk) Cultural Tourist Spots, Classification and Evaluation of Tourist Apartments (Villa) Stars, Classification and Evaluation of Qualification Grades of Tourist Car Companies, and Classification and Evaluation of Golf Club Stars and Tour Guides. Up to now, 8 tourism standards1have been published (including 7 national standards 1 1), and 33 standards have been formulated or are being applied for, and the number of standards is in a leading position in China's service industry.

Notes on the compilation of tourism standard system table

Source: Vigorous Guangdong Date: August 2003-12 12: 28: 03

I. Basis for formulation:

1. 1998 after the institutional reform, the main functions of the National Tourism Administration as defined in the "Three Decisions" plan of the State Council.

2. 1993 The scope of centralized management of tourism industry standards approved by the State Bureau of Quality and Technical Supervision (No.529 issued by the Bureau of Technical Supervision [1993]).

Second, the main role:

1. The tourism standard system table (hereinafter referred to as the system table) is the concrete implementation of the State Council's "Sanding" plan and the scope of centralized management of tourism industry standards by the State Bureau of Quality and Technical Supervision, and is the basic work of tourism standardization.

2. The System Table is filed with the State Bureau of Quality and Technical Supervision as the basis for formulating tourism standards.

3. When coordinating the work with other departments, the system table will serve as an important basis for explaining the coordination of management cross-relationships.

4. In the process of communication with the World Tourism Organization and the International Organization for Standardization, the system table is the most basic information to explain the development of China's tourism standardization.

Third, the preparation instructions:

According to the framework defined by the scope of centralized management of tourism industry standards, especially according to the experience of the National Tourism Administration in carrying out tourism standardization work and the actual needs of tourism standardization work in the future, and referring to the main suggestions for formulating the system table determined by the working meeting of the National Tourism Standardization Technical Committee at the end of 1999, the tourism standards are classified into two systems, and the framework of tourism standards system is constructed on this basis:

1. According to the overall division of standards, it is divided into five categories: basic standards, facility standards, service standards, product standards and method standards.

2. According to the division of tourism elements, it is divided into six categories: eating, living, traveling, traveling, shopping and entertainment, and a comprehensive category, ***7 categories, has been added.

3. According to the above classification method, the published national standards and industry standards, standards that have been approved and are being drafted, and standards that are considering applying for project approval are established in the table.

This form is open. After the framework is determined, it can be revised and supplemented in time as needed, and filed with the State Bureau of Quality and Technical Supervision in time.

Tourism standard system table

Watchmaker: Secretariat of the National Tourism Standardization Technical Committee (Note: national standards and industry standards that have been promulgated and implemented)

Tabulation time: 165438+2000 10 month.

Basic standard

Facility standard

Business standard

Product specification

Method standard

eat

Designated restaurant facilities for tourism

Dietary quality standards for tourism teams

on one's pins

Star rating of tourist hotels

-Star rating of tourist apartments

-Specification for tourist and holiday facilities and services

Quality and equipment of hotel room supplies

-Code for the Construction of Computer Management System in Tourist Hotels

-Code for Network Construction of Youth Hostels

line

Star rating of inland river cruise ships

Star rating of cruise ships at sea

Star rating of tourist ships

Service quality of tourist cars

Star rating of tourist buses

Qualification grade evaluation of tourist car companies

Service quality of tourist boats

travel

Safety of tourist ropeway facilities

Grading of ski resorts

Service quality of tour guides

Quality grade evaluation of tourist areas (spots)

Qualification grade evaluation of travel agencies

Domestic tourism service quality standards

Quality standard of outbound tourism service

(including border tourism service specifications)

Quality standard of inbound tourism service

Service quality specification of travel agency outlets

Standard for service quality of tourist attractions.

Characteristic tourism products

Ecotourism products

Agricultural tourism products

Industrial tourism products

Study tourism products

Characteristic tourism products

Code of practice for timesharing

Classification and Evaluation of Tourism Resources

buy

Facilities and service standards of designated shopping places

Quality standard of tourism commodities

amusement

Designated entertainment facilities

Safety service quality of amusement park

comprehensive

Operation standard of travel agency group

Guide to tourism standardization work

Basic terms of tourism service

Graphical symbols of tourism public information

General specification for tourism planning

Code for the construction of tourist information websites

Business norms of tourism e-commerce

Facilities and service standards of tourist consultation center

Specification for tourist toilet facilities

Tourism safety management norms

Verification of service quality of tourism system

Compensation standard for tourists' damage

Procedures for accepting disputes over the quality of tourism services

Guide to tourism standardization

Hotel occupational English standard

Hygienic standard for buildings

Environmental quality standard of scenic spots

Inspection standards for creating excellent cities