Service quality requirements of tourism team

The local standard "Service Quality Requirements and Grading of Industrial Tourist Areas (Points)" was implemented on April 0 10, 20 1. The release of this standard has played a positive role in guiding the development of local industrial tourism in Beijing, and also played a certain reference role in the development of local industrial tourism in China. The standard stipulates the basis for the division of industrial tourist areas (spots), the basic requirements for service quality, and the specific requirements for tourist facilities, service items, personnel, environment, safety, hygiene and management. At the same time, the normative reference documents are clarified.

We need to be clear about what industrial tourism is. According to the definition of terms in the standard, the so-called industrial tourism is a special tourism activity that mainly attracts industrial-related things such as industrial production and scientific research, factory (industrial park) style, workers' life, industrial heritage and so on, and meets the tourism consumption demand through creative development. Industrial tourist spots (spots) have the functions of viewing, experience, education, leisure and entertainment. Through tourism service facilities and service personnel, we will provide corresponding tourism services and carry out industrial tourism activities, including industrial enterprises, industrial clusters, industrial exhibition areas, industrial monuments and special projects and projects that reflect major events and industrial technological achievements.

The development of industrial tourism in wineries is a tourism project integrating viewing, experience, leisure and entertainment, which fully conforms to the above definitions of industrial tourism and industrial tourism areas (spots). How to develop industrial tourism in wineries? The local standards of Service Quality Requirements and Classification of Industrial Tourism Areas (spots) include the scope of industrial tourism, normative reference documents, terms and definitions, basic requirements, tourism implementation requirements, service project requirements, personnel requirements, environmental requirements, safety requirements, hygiene requirements, management requirements, classification * * * and its related appendices, and most of them are 12. Among them, the part of tourist facilities and requirements for tourist facilities introduces accurate and standardized words in detail, with corresponding foreign language comparison, and the English translation conforms to the provisions of DB 1 1/T 334. Graphical symbols shall conform to GB/T/KOOC-0/000/KOOC-0/./KOOC-0/and GB/T/KOOC-0/000/KOOC-0/.2. The relevant specifications of parking lot, reception area, tour exhibition area, tour passage, tourist toilet and transportation facilities are relatively clear, which really provides a lot of reference convenience for wineries preparing to carry out industrial tourism activities.