How should tourist hotels fulfill their safety obligations?

Relevant legal provisions: Article 12, Paragraph 1, of the Tourism Law of the People's Republic of China stipulates that tourists have the right to request assistance and protection when their personal or property safety is in danger. right. Paragraph 1 of Article 50 stipulates that tourism operators shall ensure that the goods and services they provide meet the requirements for protecting personal and property safety. Article 80 stipulates that tourism operators shall provide tourists with clear explanations or warnings in advance regarding the following matters in tourism activities: (1) Correct use of relevant facilities and equipment; (2) Necessary safety precautions Preventive and emergency measures; (3) Business and service venues, facilities, and equipment not open to tourists; (4) Groups not suitable for participating in relevant activities; (5) Other situations that may endanger the personal and property safety of tourists.

Article 14 of the "Regulations on the Management of Tour Guides" stipulates that in the process of guiding tourists to travel and sightseeing, tour guides shall make informed decisions to tourists regarding situations that may endanger the personal and property safety of tourists. Provide true explanations and clear warnings, and take measures to prevent hazards as required by the travel agency.

2. Three safety obligations: According to the relevant provisions of the "Travel Law of the People's Republic of China", the travel services provided by travel agencies should follow safety principles, that is, fulfill three safety obligations, including safety tips. obligations, safety guarantee obligations and timely rescue obligations. So, as the actual executor of tourism services, how should tour guides (tour leaders) perform the above safety obligations? Tour guides (team leaders) should pay attention to the following safety matters:

——Fully fulfill their safety reminder obligations. During the itinerary or during free activities, the tour guide (team leader) should inform tourists in advance about the risks of the tourism project, the correct use of facilities and equipment, and the incompatibility with the participating groups. The risks of exciting activities should be especially emphasized.

——Arrange itineraries reasonably and pay more attention to special groups of tourists such as young and old. Tour guides (team leaders) should always pay attention to the changes in physical conditions and adaptability of special groups of tourists such as young and old, communicate with tourists at any time, and after obtaining written confirmation from tourists, appropriately adjust the itinerary according to the physical condition of tourists to make the amount of activity more moderate. Avoid excessive mood swings or physical exhaustion.

——Promptly assist in solving problems when they arise. When tourists develop symptoms such as chest tightness and dizziness during the journey, the group leader or tour guide should contact the local medical and health department for treatment as soon as possible, and retain relevant evidence to call the police and call emergency rescue.

——Establish safety awareness and enhance crisis public relations and emergency response capabilities. For travel agencies, personal injuries caused by accidents such as falls, drowning, fights, and sudden illnesses that are difficult for travel agencies to predict and control during travel are risks that cannot be completely avoided when operating a tourism business. If the safety reminder obligations and timely rescue obligations have been fulfilled, then requiring the travel agency to bear more responsibilities is undoubtedly unfair to the travel agency and has no legal basis.

Therefore, tour guides (tour leaders), as service executors of travel agencies, should do the following when handling emergencies: