Suzhou tourist complaint hotline 1230 1

Legal analysis: the 24-hour telephone number of the National Tourism Administration is 1230 1. In order to uniformly accept tourism complaints nationwide, 1230 1 is a special number approved by the Ministry of Industry and Information Technology and assigned to the National Tourism Administration as a unified public service of national tourism information, and the number is used nationwide. Intensify publicity and give full play to the role of public supervision. With the arrival of mass tourism era, tourism is moving from scenic spot tourism mode to global tourism mode. In order to give full play to the role of 1230 1 in the comprehensive supervision of the tourism market, safeguarding the legitimate rights and interests of tourists and social public supervision, all localities should increase publicity. All tourism commissions and bureaus should widely publicize the function and usage of 1230 1 in scenic spots, travel agency service outlets, hotels, tourist distribution centers, airport stations, docks and other tourist gathering areas; All communication administrations should coordinate to incorporate 1230 1 into the local directory assistance desk 1 14, and publicize it as a special number for tourists' consultation and complaints. All basic telecom operators should, according to the requirements of the National Tourism Administration, do a good job for tourists to dial 1230 1 access Changzhou 1230 1 national smart tourism service platform, cooperate with the tourism department to do a good job in publicity, and improve tourists' awareness of 1230 1.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.

Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.

Article 9 Consumers have the right to choose their own commodities or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.

Article 48 A business operator who provides goods or services under any of the following circumstances shall bear civil liability in accordance with the provisions of other relevant laws and regulations, except as otherwise provided in this Law:

(a) The goods or services are defective;

(two) the goods do not have the performance that the goods should have and are not explained at the time of sale;

(three) does not meet the commodity standards indicated on the commodity or its packaging;

(four) does not meet the quality conditions indicated by commodity descriptions, physical samples, etc.;

(five) the production of goods explicitly eliminated by the state or the sale of invalid or deteriorated goods;

(six) the number of goods sold is insufficient;

(seven) the service content and fees are in violation of the agreement;

(8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses;

(nine) other circumstances that harm the rights and interests of consumers as stipulated by laws and regulations.

Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.