Complaining psychology of tourism shopping and service countermeasures

It is human nature that tourists love shopping!

However, everyone loves to buy the most desirable and valuable, and is most afraid of being cheated; I'm not afraid to buy expensive things, but I'm afraid I'll know it's expensive or worthless after buying it.

Service countermeasures:

1, smile accordingly, don't force the customer to get what he wants;

Tell the benefits and characteristics of things, even if it is to deceive customers. As long as he is happy, he is willing to buy worthless things. Rudeness is the most taboo and customers will not be in a good mood. At this time, he would rather buy the most expensive and worthless elsewhere than yours.

2, enthusiasm first, people have feelings, you are enthusiastic about doing things for others, although I think he will be in a much better mood.

3, quick action, people want to solve their own problems immediately, don't let people wait for news after customers come to complain, act with customers immediately, and call people to solve them immediately if they can't act.

4. If there is a processing result, whether it is processed or not, give the customer an answer.