Self-examination report on comprehensive supervision of tourism market

Self-examination report on comprehensive supervision of the tourism market

A self-examination report is a way of self-examination by a unit or department within a certain period of time on the problems that exist in the execution of a certain work. report style. Let’s take a look with

In order to further improve the tourism market environment of our county, make every effort to resolve tourism safety risks, and ensure the stability, safety and order of the tourism market, in accordance with the development of the state tourism industry According to the relevant requirements of the leading group office's "Notice on Carrying out Comprehensive Supervision of the Statewide Summer Tourism Market and Special Supervision of Safety Production Inspection and Rectification", our bureau strictly follows the overall policy of "full coverage, zero tolerance, strict law enforcement, and emphasis on practical results" According to the requirements, the comprehensive management of the tourism market and the investigation of hidden dangers in production safety have been comprehensively and in-depth carried out. The work progress is now reported as follows:

1. Establishing leadership

The group established the county’s 2018 summer tourism market comprehensive management and safety production inspection and rectification leading group to refine Work tasks, clarify work priorities, and do a good job in overall planning and coordination. Team leader: Director of the County Tourism Development Bureau Deputy team leader: Deputy director of the County Tourism Law Enforcement Bureau Members: County Tourism Development Bureau staff members County Tourism Law Enforcement Bureau staff members County Tourism Law Enforcement Bureau staff The leading group office is located in the county The office of the Tourism Development Bureau is headed by a concurrent office director.

2. The progress of comprehensive management of the tourism market

(1) The functions of the 1+3+n tourism market supervision model have been fully brought into play. After the implementation of the "County's 2018 Summer Tourism Market Order Special Rectification Work Plan", so far the county's 1+3+n tourism market regulatory agency*** has carried out 12 special rectification actions for the summer tourism market, dispatching 41 law enforcement officers,* **Inspected 83 hotels and restaurants, 1 travel agency and branch, 13 scenic spots, 24 tourism groups, 1 mountaineering school, 2 special equipment users, 72 individual industrial and commercial households, and 68 stalls in the scenic area. There are 2 horse rental sites and 17 tour guides. Accepted 8 travel complaints of various types, with a 100% mediation success rate. Effectively exerting the regulatory power of the “1+3+n” mechanism. (2) Carry out comprehensive rectification of the tourism market and further increase the management of tourist shopping spots. In accordance with the requirements of the "2018 Statewide Comprehensive Supervision of Tourism Market Implementation Plan" and the "County 2018 Summer Tourism Market Order Special Rectification Work Plan", further increase the management of tourist shopping spots. First, the county tourism development bureau takes the lead in rectifying the tourism environment, focusing on standardizing and rectifying tourist shopping spots in scenic spots. It points out the problems existing in various shops and stalls and requires them to be rectified within a time limit. If the problems are serious, they issue a rectification notice within a time limit. The second is to further strengthen the standardized management of local specialty stalls along tourist routes and actively encourage the sale of local specialty products. We have strengthened the standardized management of rest spots and stalls along the tourist route (focusing on the sales points of Maobiliang local products where there are many tourist complaints), encouraged the sale of "Pure Land" famous special products, and focused on investigating and punishing forced buying and selling, unspecified prices, Illegal and illegal business activities such as counterfeiting, short-selling, and operating on the road. (3) Strengthen standardized management around scenic spots and severely crack down on violations of laws and regulations. First, organize the law enforcement backbones of relevant departments to go deep into the Siguniang Mountain Scenic Area and its surroundings, conduct random inspections, overt and covert visits, etc. to conduct inspections on unqualified operating tourism businesses, forcing or disguised forcing tourists to shop, and privately increasing self-funded tourism projects, and severely crack down on them. A series of violations of laws and regulations. The second is to severely crack down on illegal activities such as false propaganda and inducing consumption, focusing on the distribution of false advertisements around tourist distribution centers and tourist attractions, false sales in shopping stores, and exaggerating the efficacy of drugs. Investigate and deal with violations of laws and regulations by travel agencies and tour guides in the operation and tour guide services, focusing on failure to sign or use contract model texts, transferring or joining groups without tourists’ consent, changing itineraries without authorization, compulsory shopping, operating beyond the scope, and not providing services in accordance with the regulations Quality standards for providing services and other behaviors. (4) Carry out rectification of unreasonably low-priced tourism. According to the "County Rectification and Special Action Plan for Unreasonable Low-price Tours", the law enforcement backbones of relevant departments were summoned to go deep into the Siguniang Mountain Scenic Area to carry out special rectification actions for "Unreasonable Low-price Tours" in the form of random inspections and undercover inspections. If it is discovered that a travel agency engages in soliciting customers at unreasonable low prices, the travel agency will immediately interview the travel agency concerned, issue a warning, order it to make immediate corrections, and require the travel agency to conduct self-examination and self-correction. Through special actions, the county's tourism market has been purified, and "unreasonable low prices" illegal activities have been severely cracked down. To a large extent, outstanding problems in the order and service quality of the county's tourism market have been identified. (5) Standardize the management of tour guides and tourism teams. First, the County Tourism Development Bureau, in conjunction with the Industrial and Commercial Quality Administration, Food and Drug Administration and other departments, will investigate and deal with units and individuals who are not qualified to operate tourism businesses, engage in travel agency market business, and illegally solicit and receive outbound tours, trips to Taiwan and other tourism activities; second, the County Tourism Bureau will The Development Bureau jointly inspects travel agencies and tourism transportation service units with transportation and other departments to investigate and deal with illegal vehicles and illegal guides, illegal operations, and violations of road passenger transportation safety management regulations. (6) Comprehensively investigate hidden dangers involving gangs and evil. First, a special leading group for combating gangs and evil was established of the County Tourism Development Bureau, with the director of the Tourism Development Bureau as the team leader and the director in charge as the deputy team leader.

Specifically responsible for arrangements, overall coordination, supervision and inspection, etc., providing a strong organizational guarantee for the solid and in-depth development of the special campaign against gangs and evil. At the same time, systems for identifying, transferring, verifying, and file management of clues in anti-gang and anti-evil cases have been formulated. The second is to further increase the intensity of inspections on the order of the tourism market, and adopt a high-pressure posture to crack down on illegal activities such as cheating and extorting customers, buying and selling by force, bullying and dominating the market, as well as illegal cars and illegal stores that appear in the tourism industry. The third is to strictly guard against hotels in scenic spots, pornography, gambling, drugs, and illegal and criminal activities. Actively advocate civilized tourism and healthy tourism. We have intensified inspections of scenic spots and star-rated tourist hotels, and issued reminders and supervision hotlines for prohibition of pornography, gambling, and drug abuse at prominent locations. We also found that tourist attractions and tourist hotels provide tourists with pornographic, gambling, and drug venues and props. Behaviors involving illegal activities will be resolutely delisted, and those involving illegal crimes will be transferred to judicial organs for processing.

3. The progress of safety production inspection and rectification work

(1) Comprehensive safety inspection of scenic spots. A comprehensive inspection was conducted on tourist attractions and tourism-related enterprises such as Shuangqiaogou, Changpinggou, and New Siguniang Mountain Villa in the Siguniang Mountain Scenic Area. The main contents of the inspection include: first, the prevention of crowding, anti-trampling, anti-falling, prevention of fire, prevention of food poisoning, etc. in tourist-intensive places, as well as emergency evacuation routes for tourists, food hygiene, fire-fighting equipment and facilities, geological safety hazards, and tourist signs in hotels and restaurants. Signs, etc.; the second is the investigation of potential safety hazards in tourist attractions. Aging trees, dangerous road sections, etc. in scenic spots require scenic spot management departments to strengthen dynamic monitoring of key parts. (2) Investigation of traffic safety hazards. The first is to strengthen the investigation of road traffic safety hazards to ensure smooth road traffic; strengthen inspections of tourism safety signs, corrugated guardrails (protective piers) and the construction status of tourism infrastructure and tourism public service facilities along the highway, and timely release road traffic information Safety information, set up warning signs on dangerous road sections, and do a good job in organizing and guiding traffic in areas with concentrated passenger and traffic flow, accident-prone road sections, and bad weather; secondly, urge tourism transportation companies to do a good job in safety management of tourist vehicles and drivers, tourist vehicles and tours Dynamically monitor the implementation of the work ledger of the facilities, and strictly investigate and punish drivers' fatigue driving, speeding, overloading, night driving, illegal driving and other illegal behaviors; thirdly, the police are required to deploy police forces to strengthen road inspections. The fourth is to require the Dajiu Tourism Group Tourism Company to inspect the tourist roads in the scenic spots every day and clean the roads in a timely manner to ensure that the roads in the scenic spots are safe and smooth; the fifth is to scientifically formulate a sightseeing car dispatching plan in the scenic spots and do a good job in dispatching; the scenic spots use high-safety vehicles , sightseeing cars with complete service facilities, select drivers with rich driving experience, all with certificates; safety management measures for vehicles to be inspected before departure and maintained after collection are implemented to ensure that there are no safety accidents and no detention in the scenic area. (3) Fire safety hazard investigation. Focused inspections focused on the establishment of safe passages in star-rated hotels and scenic spots, service stations, hotels and other places, equipped with full fire-fighting equipment or facilities and equipment without obtaining safety inspection license qualifications from fire protection, health, quality supervision and other departments; the implementation of the emergency management system of tourism enterprises situation, the revision of emergency plans, the deployment of self-rescue equipment, etc.; potential safety hazards in electricity, fire protection, sanitation and other facilities and equipment in tourism enterprise offices, dormitories, etc.; other production and operation behaviors that violate production safety laws, regulations, and rules, Safety accidents must be prevented in scenic spots. (4) Strengthen safety education for tour guides and other personnel. Tour guides are required to promptly remind and supervise tourists and vehicle drivers to pay attention to safety when organizing tours, and pay close attention to the weather conditions of tourist destinations and local flood control information. When encountering severe weather conditions during the tour, they can Consult with tourists to take appropriate measures to terminate tourism activities that are not conducive to tourist safety. (5) Carry out joint law enforcement inspections on the passenger transport market and standardize business practices. First, the traffic police and transportation management departments went to Siguniangshan Town to carry out law enforcement inspections on the tourist passenger transport market, investigating and punishing illegal operations of travel agencies and tourist transport service units, and violations of road passenger transport safety management regulations. During the inspection, 16 law enforcement personnel from tourism, traffic police and transportation management departments were dispatched, 3 law enforcement vehicles were inspected, and more than 20 passenger vehicles were inspected. No violations were found so far. The second is to urge travel agencies within the jurisdiction to strictly select qualified vehicles and drivers in accordance with relevant road traffic and tourist vehicle management regulations, sign long-term and trip car rental contracts, and purchase sufficient insurance. The third is to strictly require tour guides to inspect the vehicle's "three certificates and one single license plate" before getting on the bus, and frequently supervise and remind the driver to drive safely during the trip. The fourth is to require tourist chartered vehicles to distribute "Instructions for Safe Ride for Tourists" as required, and play the "Warm Tips for Tourists for Safe Ride" before the trip. (6) Strengthen tourism emergency management and effectively ensure the quality of tourism safety services. First, according to the "County Tourism Bureau Emergency Response Plan", safety treatment plans are formulated for different risk sources such as tourist peaks, emergencies, and natural disasters. The second is to improve the logistics support mechanism, establish and improve the information early warning, organization and command, plan operation, emergency rescue, force allocation, equipment support and other working systems to prevent and deal with mass incidents, and form an emergency response mechanism with unified command, orderly coordination and efficient operation. , effectively respond to emergencies. In response to the implementation of a series of measures, efforts will be made to improve regional emergency management capabilities, create a good tourism environment, and achieve the four unified goals of safety, quality, order, and efficiency.

In the next step of work, we will continue to do a good job in rectifying the tourism market and investigating hidden dangers in tourism production safety, pursue progress, continuously improve management methods and measures, and provide tourists with a safe, comfortable, relaxed and pleasant visiting environment.