What's the complaint number for breaking through the iron shoe cruise network? Someone is breaking through the iron shoe net. Do you have any unpleasant experiences?

Breaking through the iron shoe net is an irresponsible liar! When I booked it, I agreed to have a disabled room in the middle of the boat, near the elevator! Because it's inconvenient for the elderly to walk and feet, I booked it 1 several months in advance, preferring the price to be more expensive, for fear that I could not book a room for the disabled if I booked it late. The customer service staff has repeatedly said that they will try their best to arrange it. When we boarded the Princess, we found that the room was completely wrong, far from the elevator, not a disabled room, and the noise was too loud to rest! In this way, we broke the iron shoes that day and let the team leader "appease" that we didn't want to solve the problem at all! If you are incompetent, you can clearly write on the website and WeChat that you can't arrange rooms with special requirements for guests. If you are incompetent, just say what word games you can play and say that you will try your best to arrange them. The result of the arrangement is that you will not arrange them at all, so that the elderly disabled people can spend an afternoon and dinner in disappointment and anxiety without even watching the wonderful programs. After 9 o'clock in the evening, I waited until 12 o'clock. When I had nothing to do, I caught a bad cold, and then I moved to the non-disabled room on the top floor farthest from the elevator (16th floor)! For five days, I have been seasick and vomiting, and I drink porridge every day. The beautiful holiday turned into illness+disappointment+severe seasickness! Afterwards, you always stressed that you were right, and you had to confirm the format of the room to shirk your responsibility. It's insincere! Bad review! From the beginning of June 1 1 I booked my trip to the boarding date of February 14, I knew that the room and our requirements were wrong. Didn't persuade us in time, didn't persuade the chartering company to change rooms, didn't give us a refund, didn't find a way to solve the problem until we got on the boat! Netizens who want to take their old people on cruise ships should not take the iron shoe net!