How to complain about travel agencies?

How to complain about travel agencies is as follows:

1, platform complaint. There are many complaint platforms on the Internet, which mainly focus on travel complaints, usually products developed for online media. Such platforms are often exposed through the media to help tourists defend their rights. The greater the influence of the media, the greater the efforts to solve complaints.

2. Complaints from tourism administrative departments. The complainant can make a complaint in the tourism administrative department by telephone, letter or visit. , and should fill in the travel complaint registration form and attach relevant materials. The decision on whether to accept the appeal should be made within 10 days and 45 days.

3. Complaints to the tourism administrative department shall be submitted in written or oral form. The complainants must be tourists, overseas travel agencies, domestic travel agencies and employees who have a direct interest in this case. There must be a clear respondent, a specific description of the complaint and a factual basis, and the content of the complaint must fall within the scope of the complaint stipulated in the complaint regulations.

What is the practical significance of tourist complaints?

Generally speaking, a tourist usually only expresses his attitude when he is very satisfied or very dissatisfied. When there is a complaint, in the eyes of many tourism enterprise managers, as long as the tourists do not complain during the service contract, everything will be fine. As we all know, a reserved China tourist may quietly choose other hotels and travel agencies, and may tell everyone around him his dissatisfaction.

To sum up, other acts that harm the legitimate rights and interests of tourists. "Tourism Law" stipulates that if there is a tourism dispute when participating in a tour organized by a travel agency, it shall complain to the tourism quality inspection office where the tour group is located.

Legal basis:

Article 91 of the Tourism Law of the People's Republic of China

The people's governments at or above the county level shall designate or establish a unified tourism complaint handling institution. After receiving the complaint, the accepting institution shall promptly handle it or hand it over to the relevant department for handling, and inform the complainant.

Article 92

Disputes between tourists and tour operators can be resolved through the following channels:

(1) Both parties negotiate;

(two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations;

(three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration;

(4) bring a lawsuit to the people's court.