Before the end of 202 1, cancel 1230 1 and merge it into 12345.

I wonder how many people know the telephone number of 1230 1. Bian Xiao knows this. After all, it is a tourist. This phone is actually a travel complaint phone, which also has consulting service to handle complaints related to this travel. Recently, however, it was reported that 1230 1 will be cancelled before the end of 20021and related businesses will be merged into 12345. So what is the specific situation? Let's have a brief look.

A few days ago, the General Office of the Ministry of Culture and Tourism issued the Notice on Further Optimizing the Government Service Hotline of the Cultural and Tourism System (hereinafter referred to as the Notice). The circular requires that "1230 1 national unified tourist information service telephone" and "123 18 cultural market report telephone" be cancelled before the end of 2002123 (hereinafter referred to as "1kloc-8).

Other government service convenience hotlines set up by local cultural and tourism administrative departments should all be cancelled and merged into the local hotline 12345. In principle, local cultural and tourism administrative departments will no longer set up new government service convenience hotlines. In areas where the hotline 12345 has not been opened, the local telephone number 123 18 can be temporarily reserved to receive reports and complaints from the cultural and tourism markets.

The circular requires that local cultural and tourism administrative departments should strengthen contact with the hotline 12345 and receive reports, complaints, consultations, help, opinions and suggestions related to the cultural and tourism fields transferred by the hotline 12345 in a timely manner. Reports on violations of laws and regulations in the cultural and tourism markets transferred from the 12345 hotline shall be handled by the comprehensive law enforcement agencies in the cultural markets around the country. The local cultural and tourism administrative departments shall promptly hand over the complaints of tourism disputes transferred from the hotline 12345 to the local tourism complaint acceptance agencies for handling, track the handling situation, and reply or inform the complainants in time. Cultural market comprehensive law enforcement agencies are designated as local tourism complaint acceptance agencies, and should perform their duties in strict accordance with the law, distinguish the nature of complaints, and classify tourism reports and tourism dispute complaints.

The Notice emphasizes that local cultural and tourism administrative departments should designate special internal or directly affiliated institutions to handle other kinds of demands related to the cultural and tourism fields, such as consultation, help, opinions and suggestions transferred by the 12345 hotline, and receive, handle and reply in time to ensure that the masses demand "everything has a response and everything has a place to fall".